Maintain the list of escalation contacts that the Unit 42 Managed Services team contacts during a case or when an action set to **Inform** requires approval.
Escalation contacts are sorted by creation date. During a case, the Managed Services team attempts to contact the listed escalation contacts in the order provided. If a contact does not respond, the team proceeds to the next contact in the list.
### **Add an escalation contact**
1. Open the **Managed Services** configuration page and select the **Escalation contacts** tab.
2. Select **Add**. The **Add Contact** dialog opens with the **Contact Details** section and required fields.
<div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><h3>Note</h3><p>All fields are mandatory.</p></div>
| Field | Description |
| ------------ | ------------------------------------------------- |
| Contact name | Enter first and last name (both are required). |
| Role | Add the role as defined by the organization. |
| Email | Add email address. |
| Phone number | Add contact phone number, including country code. |
3. Click **Add** to save the contact details.
4. Right-click on the contact to edit, delete, or copy.