Cherwell
Cloud-based IT service management solution.
- Category
- Case Management
- Pack
- Cherwell
Configuration parameters
- url — URL (example: https://my.domain.com) (required)
- credentials — Username (required)
- client_id — Client id (required)
- insecure — Trust any certificate (not secure)
- proxy — Use system proxy settings
- fetch_time — First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)
- objects_to_fetch — CSV list of objects to fetch. The default is incident, for example: incident,problem,service)
- max_results — Max results to fetch (defualt is 30)
- query_string — Advanced Query to fetch (see integration detailed instructions)
- fetch_attachments — Fetch attachments (include attachements in fetch process)
- isFetch — Fetch incidents
- incidentType — Incident type
- incidentFetchInterval — Incidents Fetch Interval
Commands (17)
- cherwell-create-business-object — Creates a business object.
- cherwell-delete-business-object — Deletes a given business object.
- cherwell-download-attachments — Downloads imported attachements from a specified business object.
- cherwell-get-attachments-info — Gets information for business object attachments.
- cherwell-get-business-object — Gets a business object by an ID.
- cherwell-get-business-object-id — Get a general business object id by name
- cherwell-get-business-object-summary — Get a business object summary by name or ID.
- cherwell-get-field-info — Gets information for a field, by one of its properties (Name, Display Name, or id).
- cherwell-get-one-step-actions-for-business-object — Get One-Step Actions by business object ID.
- cherwell-link-business-objects — Links business objects that are related.
- cherwell-query-business-object — Runs advanced queries to search in a specified business object.
- cherwell-remove-attachment — Remove the attachment from the specified business object.
- cherwell-run-one-step-action-on-business-object — Run a One-Step Action using a OneStepActionRequest. This request is used to start a One-Step Action run with additional information, such as prompt values.
- cherwell-run-saved-search — Returns the results of a saved search.
- cherwell-unlink-business-objects — Unlinks business objects that are linked and related.
- cherwell-update-business-object — Update a business object with the specified fields.
- cherwell-upload-attachment — Uploads an attachment to a specified business object.