GLPI

GLPI open source ITSM solution.

Category

Case Management

Pack

GLPI

Configuration parameters

• url — Server URL (e.g. https://example.net/apirest.php) (required)
• app_token — Application Token (required)
• user_token — User Token (required)
• isFetch — Fetch incidents
• incidentType — Incident type
• insecure — Trust any certificate (not secure)
• proxy — Use system proxy settings
• incidentFetchInterval — Incidents Fetch Interval
• longRunning — Long running instance
• mirror_limit — Maximum number of incidents to mirror each time
• mirror_direction — Incident Mirror Direction
• work_notes_tag — Tag used for work note mirroring
• comment_tag — Tag used for comment mirroring
• file_tag — Tag used for file mirroring
• first_fetch — First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)
• max_fetch — Max incidents fetch at the same time

Commands (19)

• get-mapping-fields — Return the list of fields for an incident type.
• get-modified-remote-data — Mirroring feature, use only for debug.
• get-remote-data — get remote data command.
• glpi-add-comment — Add comment to ticket ID.
• glpi-add-link — Link tickets.
• glpi-create-ticket — Create a GLPI ticket.
• glpi-create-user — Create a new GLPI user.
• glpi-delete-ticket — Delete GLPI ticket.
• glpi-delete-user — Delete GLPI user.
• glpi-disable-user — Disable GLPI user.
• glpi-enable-user — Enable GLPI user.
• glpi-get-item — Get item details by item type and item ID.
• glpi-get-ticket — Get ticket details by ticket ID.
• glpi-get-userid — Get GLPI User ID by Username.
• glpi-get-username — Get username by user ID.
• glpi-search — Search GLPI items.
• glpi-update-ticket — Update a GLPI ticket.
• glpi-update-user — Update a user.
• glpi-upload-file — Upload document.