OTRS
Service management suite that comprises ticketing, workflow automation, and notification.
- Category
- Case Management
- Pack
- OTRS
Configuration parameters
- server — OTRS Server URL (e.g. http://example.com) (required)
- credentials — OTRS Credentials (required)
- unsecure — Trust any certificate (not secure)
- proxy — Use system proxy settings
- isFetch — Fetch incidents
- incidentType — Incident type
- fetch_queue — Queues to fetch tickets from ("Any" fetches from all queues. CSV supported, e.g., Misc,Raw)
- fetch_priority — Fetch tickets in priority
- fetch_time — First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days, 3 months, 1 year)
- look_back — Days to look back when fetching
- use_legacy_sessions — Use legacy sessions
- incidentFetchInterval — Incidents Fetch Interval
- tag — Entry Tag To OTRS
- tag_from_otrs — Entry Tag From OTRS
- mirror_direction — Incident Mirroring Direction
- webservice_config_ticket — Web Service Config for Tickets
Commands (5)
- otrs-close-ticket — Close an OTRS ticket.
- otrs-create-ticket — Create a new ticket in OTRS.
- otrs-get-ticket — Retrieves details for an OTRS ticket by ticket ID or ticket number. The arguments are both optional, but at least one is required for this integration to run.
- otrs-search-ticket — Search for an OTRS ticket using search filters.
- otrs-update-ticket — Update an OTRS ticket.