PATHelpdeskAdvanced

Improve the effectiveness of your service provision and resources, and the quality of your IT department.

Category

Utilities

Pack

PATHelpdeskAdvanced

Configuration parameters

• base_url — PAT Helpdesk URL (required)
• credentials — Username (required)
• insecure — Trust any certificate (not secure)
• proxy — Use system proxy settings

Commands (11)

• hda-add-ticket-attachment — Add an attachment to a ticket.
• hda-add-ticket-comment — Add a comment to a ticket.
• hda-change-ticket-status — Change the status of a ticket.
• hda-create-ticket — Create a new ticket.
• hda-get-ticket-history — Get ticket history.
• hda-list-groups — List groups.
• hda-list-ticket-attachments — List attachments for a ticket.
• hda-list-ticket-priorities — List ticket priorities.
• hda-list-ticket-statuses — List ticket statuses.
• hda-list-tickets — List tickets.
• hda-list-users — List users.