RTIR
Request Tracker for Incident Response is a ticketing system which provides pre-configured queues and workflows designed for incident response teams.
- Category
- Case Management
- Pack
- RTIR
Configuration parameters
- server — Server URL (e.g. http://192.168.0.1) (required)
- credentials — Username
- token —
- certificate — Certificate
- unsecure — Trust any certificate (not secure)
- proxy — Use system proxy settings
- isFetch — Fetch incidents
- incidentType — Incident type
- incidentFetchInterval — Incidents Fetch Interval
- fetch_status — Fetch incidents of the following status:
- fetch_priority — Fetch incidents with priority greater or equal to:
- fetch_queue — Queue name to fetch incidents from
- referer — Referer request header
- fetch_limit — Fetch incidents limit (the max amount of incidents per fetch iteration)
Commands (9)
- rtir-add-comment — Add a comment to an existing ticket.
- rtir-add-reply — Send a reply from an existing ticket to the user.
- rtir-create-ticket — Create new ticket on RTIR.
- rtir-edit-ticket — Modify a ticket on RTIR.
- rtir-get-ticket — Gets the data for a single ticket.
- rtir-resolve-ticket — Sets a ticket as resolved on RTIR.
- rtir-search-ticket — Search for tickets on RTIR.
- rtir-ticket-attachments — Gets a list of all attachments details and data content related to the ticket.
- rtir-ticket-history — Gets a list of all the history items for a given ticket.