Remedy On-Demand
Deprecated. Use BMC Helix ITSM instead.
- Category
- Case Management
- Pack
- Remedy-On-Demand
Configuration parameters
- url — Server URL (e.g. 'https://myurl.com', 'http://41.79.151.82') (required)
- port — Port
- credentials — Username (required)
- proxy — Use system proxy settings
- insecure — Trust any certificate (not secure)
- isFetch — Fetch incidents
- incidentType — Incident type
- incidentFetchInterval — Incidents Fetch Interval
Commands (4)
- remedy-fetch-incidents — Fetch all incidents
- remedy-get-incident — Get one incident by ID
- remedy-incident-create — Create new ticket incident. Note - according to Remedy AR API documentation it is recommended to provide all of the non-custom arguments. However, there is no accurate specification, and it is possible to provide other fields using the custom-fields argument alone.
- remedy-incident-update — Update exiting incident