SalesforceV2

CRM Services.

Category

Case Management

Pack

SalesforceV2

Configuration parameters

• InstanceURL — Instance URL (required)
• credentials — Credentials (required)
• clientID — Consumer Key (required)
• clientSecret — Consumer Secret (required)
• insecure — Trust any certificate (not secure)
• useproxy — Use system proxy settings
• fetchType — Fetch type: cases/comments
• condition — Define a query to determine which objects to fetch.
• fetchFields — Fields to Fetch (only for cases/comments)
• isFetch — Fetch incidents
• incidentType — Incident type
• firstFetchTime — First Fetch Time
• mirror_direction — Incident Mirroring Direction
• comment_tag — Comment Entry Tag
• close_incident — Close Mirrored XSOAR Incident
• close_case — Close Mirrored Salesforce case
• incidentFetchInterval — Incidents Fetch Interval

Commands (24)

• get-mapping-fields — Returns the list of fields for an incident type.
• get-modified-remote-data — Available from Cortex XSOAR version 6.1.0. This command queries for incidents that were modified since the last update. This method is only used for debugging purposes.
• get-remote-data — Gets remote data from a remote incident. This method is only used for debugging purposes and will not update the current incident.
• salesforce-close-case — Close a case.
• salesforce-create-case — Creates a new case.
• salesforce-create-object — Creates a new object.
• salesforce-delete-case — Deletes a case.
• salesforce-describe-sobject-field — Describe Salesforce object field.
• salesforce-get-case — Returns information on a case. All arguments are optional, but you must specify at least one argument for the command to execute successfully.
• salesforce-get-case-file-by-id — Retrieve a case file by file ID.
• salesforce-get-casecomment — Returns a comment through the case number.
• salesforce-get-cases — Returns all cases.
• salesforce-get-object — Returns an object by its path.
• salesforce-get-org — Returns organization details from the case number.
• salesforce-get-user — Returns the user name through the case number.
• salesforce-list-case-files — Return the list of files attached to the case.
• salesforce-post-casecomment — The post comment through the case number.
• salesforce-push-comment — Adds a comment to Chatter.
• salesforce-push-comment-threads — Add the comment to the Chatter thread. Use this command only after salesforce-push-comment.
• salesforce-query — Queries Salesforce in SOQL format.
• salesforce-search — Search records that contain values with the defined pattern.
• salesforce-update-case — Updates case fields.
• salesforce-update-object — Updates object fields.
• update-remote-system — Available from Cortex XSOAR version 6.1.0. This command pushes local changes to the remote system.