ServiceDeskPlus
Use this integration to manage on-premises and cloud Service Desk Plus requests. The integration allows you to create, update, and delete requests, assign groups and technicians to requests, and link/unlink requests and modify their resolution.
- Category
- Case Management
- Pack
- ServiceDeskPlus
Configuration parameters
- server_url — Data Center Location: Select the domain location that is applicable to your application (required)
- technician_key — Technician Key
- credentials_technician_key —
- server_url_on_premise — On-Premise Server URL
- client_id — Client ID
- client_secret — Client Secret
- credentials_client — Client ID
- refresh_token — Refresh Token
- credentials_refresh_token —
- insecure — Trust any certificate (not secure)
- proxy — Use system proxy settings
- isFetch — Fetch incidents
- incidentType — Incident type
- incidentFetchInterval — Incidents Fetch Interval
- fetch_status — Incidents status. Supports multi-select.
- fetch_time — First fetch time
- fetch_limit — Fetch limit - maximum number of incidents per fetch
- fetch_filter — Fetch query - see (?). Overrides the status filter, if given.
Commands (16)
- service-desk-plus-generate-refresh-token — This function generates the refresh token that should be used in the instance configurations.
- service-desk-plus-link-request-modify — Links or unlinks multiple commands.
- service-desk-plus-linked-request-list — Gets a list with all the linked requests under the specified request.
- service-desk-plus-request-assign — Assigns the specified request to a technician and/or group.
- service-desk-plus-request-close — Closes the specified request.
- service-desk-plus-request-create — Creates new requests.
- service-desk-plus-request-delete — Deletes the request with the specified ID. To delete multiple IDs, pass a comma-separated list (string) of the IDs of the requests.
- service-desk-plus-request-notes-add — Adds a request note.
- service-desk-plus-request-notes-delete — Deletes a request note.
- service-desk-plus-request-notes-list — Get a request specific note, or list all of its notes.
- service-desk-plus-request-notes-update — Updates a request note.
- service-desk-plus-request-pickup — Allows a technician to pickup the specified with the given request ID on the technician's name.
- service-desk-plus-request-resolution-add — Adds a resolution to the specified request.
- service-desk-plus-request-resolutions-list — Gets the resolution of the specified request.
- service-desk-plus-request-update — Updates the specified request.
- service-desk-plus-requests-list — View the details of requests. If no arguments are passed, details of all requests are returned.