ServiceDeskPlus (On-Premise)
Deprecated. Use the Service Desk Plus instead.
- Category
- Case Management
- Pack
- ServiceDeskPlus_On_Premise
Configuration parameters
- server_url — On-Premise Server URL
- technician_key — Technician Key (required)
- insecure — Trust any certificate (not secure)
- proxy — Use system proxy settings
- isFetch — Fetch incidents
- incidentType — Incident type
- fetch_status — Incidents status. Supports multi-select.
- first_fetch — First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)
- max_fetch — Fetch limit - maximum number of incidents per fetch
- fetch_filter — Fetch query - see (?). Overrides the status filter, if given.
Commands (11)
- service-desk-plus-link-request-modify — Links or unlinks multiple commands.
- service-desk-plus-linked-request-list — Gets a list with all the linked requests under the specified request.
- service-desk-plus-request-assign — Assigns the specified request to a technician and/or group.
- service-desk-plus-request-close — Closes the specified request.
- service-desk-plus-request-create — Creates new requests.
- service-desk-plus-request-delete — Deletes the request with the specified ID. To delete multiple IDs, pass a comma-separated list (string) of the IDs of the requests.
- service-desk-plus-request-pickup — Allows a technician to pickup the specified with the given request ID on the technician's name.
- service-desk-plus-request-resolution-add — Adds a resolution to the specified request.
- service-desk-plus-request-resolutions-list — Gets the resolution of the specified request.
- service-desk-plus-request-update — Updates the specified request.
- service-desk-plus-requests-list — View the details of requests. If no arguments are passed, details of all requests are returned.