ServiceNow
Deprecated. Use the ServiceNow v2 integration instead.
- Category
- Case Management
- Pack
- ServiceNow
Configuration parameters
- url — ServiceNow URL, in the format https://company.service-now.com/ (required)
- credentials — Username
- proxy — Use system proxy settings
- insecure — Trust any certificate (not secure)
- ticket_type — Default ticket type for running ticket commands and fetching incidents
- api_version — ServiceNow API Version (e.g. 'v1')
- isFetch — Fetch incidents
- sysparm_query — The query to use when fetching incidents
- fetch_limit — How many incidents to fetch each time
- fetch_time — First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days, 3 months, 1 year)
- timestamp_field — Timestamp field to filter by (e.g., `opened_at`) This is how the filter is applied to the query: “ORDERBYopened_at^opened_at>[Last Run]. To prevent duplicate incidents, this field is mandatory for fetching incidents.
- incidentType — Incident type
- get_attachments — Get incident attachments
Commands (31)
- servicenow-add-comment — Add comment to specific ticket by providing ticket id
- servicenow-add-link — Add a link to specific ticket
- servicenow-create — Deprecated. Use servicenow-create-ticket or servicenow-create-record instead
- servicenow-create-record — Create a new record in a specified ServiceNow table
- servicenow-create-ticket — Create new ServiceNow ticket
- servicenow-delete-record — Delete a record in a specified ServiceNow table
- servicenow-delete-ticket — Delete a ticket from ServiceNow
- servicenow-get — Deprecated. Use servicenow-get-ticket or servicenow-get-record instead
- servicenow-get-computer — Deprecated. Use servicenow-query-computers instead.
- servicenow-get-groups — Deprecated. Use servicenow-query-groups instead.
- servicenow-get-record — Retrieve record information by specific record ID
- servicenow-get-table-name — Get table names by a label to use in commands
- servicenow-get-ticket — Retrieve ticket information by specific ticket ID
- servicenow-get-ticket-notes — Get notes from the specified ServiceNow ticket - Read permissions are required for the sys_journal_field table.
- servicenow-incident-add-comment — Deprecated. Use servicenow-add-comment instead.
- servicenow-incident-add-link — Deprecated. Use servicenow-add-link instead.
- servicenow-incident-create — Create a new ServiceNow ticket
- servicenow-incident-update — Deprecated. Use servicenow-update-ticket or servicenow-update-record instead
- servicenow-incident-upload-file — Deprecated. Use servicenow-upload-file instead.
- servicenow-incidents-query — Deprecated. Use servicenow-query-table or servicenow-query-tickets instead.
- servicenow-list-table-fields — List API fields for a specified ServiceNow table
- servicenow-query — Deprecated. Use servicenow-query-table or servicenow-query-tickets instead.
- servicenow-query-computers — Query the cmdb_ci_computer table in ServiceNow
- servicenow-query-groups — Query the sys_user_group table in ServiceNow
- servicenow-query-table — Query a specified table in ServiceNow
- servicenow-query-tickets — Retrieve ticket info with a query
- servicenow-query-users — Query the sys_user table in ServiceNow
- servicenow-update — Deprecated. Use servicenow-update-ticket or servicenow-update-record instead
- servicenow-update-record — Update a record in a specified ServiceNow table
- servicenow-update-ticket — Update specific ticket
- servicenow-upload-file — Upload a file to a specific ticket