Wolken ITSM
Use The Wolken IT Service Management (ITSM) solution to modernize the way you manage and deliver services to your users.
- Category
- Case Management
- Pack
- WolkenITSM
Configuration parameters
- url — Server URL (e.g. api-brdcmitsmbst.wolkenservicedesk.com) (required)
- credentials — (required)
- Client Id — Client Id (required)
- Service Account — Service Account (required)
- Domain — Domain (required)
- insecure — Trust any certificate (not secure)
- proxy — Use system proxy settings
- Refresh Token — Refresh Token (required)
Commands (10)
- wolken-add-internal-notes — Used to add Internal Notes in the specified incident.
- wolken-create-incident-requestv1 — Creates new Wolken ITSM incident.
- wolken-get-access-token — Use to get access token and save it in integration context . Refresh Token saved in integration context will be used to create new access token after expiration.
- wolken-get-incident-by-id — Find incident using the specified incident id.
- wolken-post-api-v1-incidents-add-attachments — Add Attachment to the specified Incident Id using entry Id.
- wolken-post-api-v1-incidents-add-outbound-notes — Add Outbound Notes to the specified Incident Id.
- wolken-post-api-v1-incidents-by-incident-id — Update an existing incident.
- wolken-post-api-v1-incidents-close — Close an Incident.
- wolken-put-api-v1-incidents-cancel — Cancel an Incident.
- wolken-search-incidents-by-params — Search in the list of incident using any parameters.