Zendesk
Deprecated. Use the Zendesk v2 integration instead.
- Category
- Case Management
- Pack
- Zendesk
Configuration parameters
- url — Zendesk address (e.g. https://demisto.zendesk.com) (required)
- username — Username (email address) (required)
- api — API key (required)
- proxy — Use system proxy settings
- insecure — Trust any certificate (not secure)
- isFetch — Fetch incidents
- incidentType — Incident type
- fetch_interval — Initial fetching history (in minutes)
- fetchQuery — Fetch incident query
Commands (10)
- zendesk-add-comment — Adds a comment to an existing Zendesk ticket.
- zendesk-add-user — Adds a user (not agent or admin) to Zendesk.
- zendesk-clear-cache — Clears the Zendesk integration cache.
- zendesk-create-ticket — Creates a new ticket in the Zendesk.
- zendesk-get-article — Returns an article from the Zendesk Help Center.
- zendesk-get-attachment — Returns an attachment from Zendesk.
- zendesk-list-agents — Lists all the Zendesk agents and admins users.
- zendesk-list-tickets — Lists all open tickets in Zendesk.
- zendesk-ticket-details — Returns details for a Zendesk ticket.
- zendesk-update-ticket — Updates a Zendesk ticket.