Zendesk v2
IT service management.
- Category
- Case Management
- Pack
- Zendesk
Configuration parameters
- base_url — Server URL (e.g., https://demisto.zendesk.com) (required)
- credentials — Username (or '<username>/token' when using API key). (required)
- isFetch — Fetch incidents
- mirror_direction — Incident Mirroring Direction
- close_incident — Close mirrored incidents
- get_attachments — Get incident attachments
- mirror_tags — Mirror tags
- time_filter — Ticket Field to Fetch by
- ticket_types — Ticket types to fetch
- ticket_status — Fetch tickets status filter
- ticket_priority — Fetch tickets priority filter
- fetch_query — Fetch tickets query filter
- max_fetch — Maximum number of incidents per fetch
- first_fetch — First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)
- incidentFetchInterval — Incidents Fetch Interval
- incidentType — Incident type
- proxy — Use system proxy settings
- insecure — Trust any certificate (not secure)
Commands (21)
- get-mapping-fields — Returns the list of fields for an incident type.
- get-modified-remote-data — Get the list of incidents that were modified since the last update. Note that this method is used for debugging purposes. get-modified-remote-data is used as part of a Mirroring feature, which is available since version 6.1.
- get-remote-data — Get remote data from a remote incident. Note that this method will not update the current incident. It's used for debugging purposes.
- update-remote-system — Updates local incident changes in the remote incident. This method is only used for debugging purposes and will not update the current incident.
- zendesk-article-list — List all available articles. Required permissions: Agents, End users, Anonymous users.
- zendesk-attachment-get — Get attachment. Required permissions: Admins.
- zendesk-clear-cache — Clears the Zendesk integration cache.
- zendesk-group-list — Get Zendesk groups. Allowed for: Admins, Agents.
- zendesk-group-user-list — Get group's users. Allowed for: Admins, Agents and Light Agents.
- zendesk-organization-list — Get organization's data. Required permissions: Agents, with certain restrictions. If the agent has a custom agent role that restricts the agent's access to only users in their own organization, a 403 Forbidden error is returned. See Creating custom agent roles in the Zendesk help.
- zendesk-search — Search in Zendesk.
- zendesk-ticket-attachment-add — Attach a file to a ticket. Required permissions: End users.
- zendesk-ticket-comment-list — List comments for a given ticket. Required permissions: Agents.
- zendesk-ticket-create — Create a new Zendesk ticket. Required permissions: Agents.
- zendesk-ticket-delete — Delete ticket. Required permissions: Admins, Agents with permission to delete tickets. Agent delete permissions are set in Support. See Deleting tickets in the Zendesk Support Help Center.
- zendesk-ticket-list — List Zendesk tickets. Required permissions: Agents.
- zendesk-ticket-update — Updates a Zendesk ticket. Required permissions: Agents.
- zendesk-user-create — Creates a new Zendesk user. Required permissions: Agents, with restrictions on certain actions.
- zendesk-user-delete — Delete a user. Required permissions: Admins.
- zendesk-user-list — Gets the specified user's data. Required permissions: Admins, Agents and Light Agents.
- zendesk-user-update — Update user data. Required permissions: Agents, with restrictions on certain actions.