remedy_sr_beta

The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves. This integration uses SOAP API and supports SRM 9.0 version.

Category

Case Management

Pack

remedy_SR

Configuration parameters

• server — Server (e.g http://192.168.0.1) (required)
• xml_ns — xml_ns (e.g http://<name>.com/tts/servicerequest/v1_6) (required)
• username — Username (required)
• password — Password (required)
• proxy — Use system proxy settings
• insecure — Trust any certificate (not secure)

Commands (3)

• remedy-create-ticket — Create a ticket.
• remedy-get-ticket — Get ticket details.
• remedy-update-ticket — Update a ticket.