Bmc Helix Remedyforce (v1.0.50)
Integration of BMC Helix Remedyforce with Cortex XSOAR. BMC Helix Remedyforce integration allows customers to create/update service requests and incidents. It also allows to update status, resolve service requests and incidents with customer notes. This integration exposes standard ticketing capabilities that can be utilized as part of automation & orchestration.
- Author
- Cortex XSOAR
- Support
- xsoar
- URL
- https://www.paloaltonetworks.com/cortex
- Categories
- IT Services
Incident fields (28)
- Bmc Remedyforce Attachment(s)
- Bmc Remedyforce Broadcast
- Bmc Remedyforce Category
- Bmc Remedyforce Client Account
- Bmc Remedyforce Client Name
- Bmc Remedyforce Closed Date
- Bmc Remedyforce Configuration Item / Asset
- Bmc Remedyforce Created Date
- Bmc Remedyforce Description
- Bmc Remedyforce Due Date
- Bmc Remedyforce ID
- Bmc Remedyforce Impact
- Bmc Remedyforce Last Modified Date
- Bmc Remedyforce Note(s)
- Bmc Remedyforce Opened Date
- Bmc Remedyforce Outage End
- Bmc Remedyforce Outage Start
- Bmc Remedyforce Queue
- Bmc Remedyforce Request Definition
- Bmc Remedyforce Resolution
- Bmc Remedyforce Responded Date
- Bmc Remedyforce Service
- Bmc Remedyforce Service Offering
- Bmc Remedyforce Service Request
- Bmc Remedyforce Staff
- Bmc Remedyforce Status
- Bmc Remedyforce Template
- Bmc Remedyforce Urgency
Integrations (1)
- BMC Helix Remedyforce
Layouts (2)
- Bmc Remedyforce Incident
- Bmc Remedyforce Service Request
Scripts (2)
- BMCHelixRemedyforceCreateIncident
- BMCHelixRemedyforceCreateServiceRequest