BMC Helix ITSM (v1.0.49)
BMC Helix ITSM allows customers to manage service requests, incidents, change requests, tasks, problem investigations, known errors and work order tickets.
- Author
- Cortex XSOAR
- Support
- xsoar
- URL
- https://www.paloaltonetworks.com/cortex
- Categories
- IT Services
Incident fields (13)
- BmcITSM Assignee
- BmcITSM Contact Sensitivity
- BmcITSM Customer
- BmcITSM Display ID
- BmcITSM Impact
- BmcITSM Reason For Change
- BmcITSM Request ID
- BmcITSM Requester
- BmcITSM Risk Level
- BmcITSM Status Reason
- BmcITSM Sub-Type
- BmcITSM Submitter
- BmcITSM VIP Flag
Integrations (1)
- BMC Helix ITSM
Layouts (1)
- BMC ITSM Layout
README
Cortex XSOAR interfaces with BMC Helix ITSM to help streamline security-related service management and IT operations.
What does this pack do?
- Views, creates, updates, or deletes a BMC Helix ITSM ticket directly from Cortex XSOAR.
- Views, creates, updates, and deletes records from the BMC Helix ITSM Users, Companies, and Ticket templates tables.
- Fetches BMC Helix ITSM tickets.
- Mirrors incoming BMC Helix ITSM tickets in Cortex XSOAR.
- Mirrors Cortex XSOAR tickets in BMC Helix ITSM.
- Supports service request, incident, change request, task, problem investigation, known error and work order ticket types.