Freshworks Freshservice (v1.1.9)
Freshservice is a service management solution that allows customers to manage service requests, incidents, change requests tasks, and problem investigation.
- Author
- Cortex XSOAR
- Support
- xsoar
- URL
- https://www.paloaltonetworks.com/cortex
- Categories
- Case Management
Incident fields (37)
- FreshworksFreshservice Agent ID
- FreshworksFreshservice Analysis Fields
- FreshworksFreshservice Approval Status
- FreshworksFreshservice Assets
- FreshworksFreshservice Attachments
- FreshworksFreshservice Category
- FreshworksFreshservice Change Status
- FreshworksFreshservice Change Type
- FreshworksFreshservice Custom Fields
- FreshworksFreshservice Deleted
- FreshworksFreshservice Department ID
- FreshworksFreshservice Due By
- FreshworksFreshservice Group ID
- FreshworksFreshservice Impact
- FreshworksFreshservice Impacted Services
- FreshworksFreshservice Incident Type
- FreshworksFreshservice Item Category
- FreshworksFreshservice Known Error
- FreshworksFreshservice Planned End Date
- FreshworksFreshservice Planned Start Date
- FreshworksFreshservice Priority
- FreshworksFreshservice Problem Status
- FreshworksFreshservice Release ID
- FreshworksFreshservice Release Status
- FreshworksFreshservice Release Type
- FreshworksFreshservice Requester ID
- FreshworksFreshservice Responder ID
- FreshworksFreshservice Risk
- FreshworksFreshservice Source
- FreshworksFreshservice Spam
- FreshworksFreshservice Sub Category
- FreshworksFreshservice Tags
- FreshworksFreshservice Task
- FreshworksFreshservice Ticket Status
- FreshworksFreshservice Ticket Type
- FreshworksFreshservice Urgency
- FreshworksFreshservice Workspace ID
Integrations (1)
- Freshworks Freshservice
Layouts (1)
- FreshworksFreshservice Layout
README
Cortex XSOAR interfaces with Freshservice to help streamline security-related service management and IT operations.
What does this pack do?
- Views, creates, updates, and deletes a Freshservice ticket directly from Cortex XSOAR.
- Views, creates, updates, and deletes records from the Freshservice users, vendors, software and purchase orders.
- Fetches Freshservice tickets.
- Mirrors incoming Freshservice tickets in Cortex XSOAR.
- Mirrors Cortex XSOAR tickets in Freshservice (please note that ‘impact’, ‘urgency’, and ‘attachments’ fields can be update only after the first mirroring in).
- Supports service request, incident, change request, release request, problem request and all ticket type tasks.