Shift Management (v1.3.22)
This pack's purpose is to provide a single interface for all those essential elements of Shift management and handover in one place.
- Author
- Cortex XSOAR
- Support
- xsoar
- URL
- https://www.paloaltonetworks.com/cortex
- Categories
- Utilities
Incident fields (5)
- Out of the office
- Shift manager briefing
- Shift open incidents
- To join the meeting
- To start the meeting
Layouts (1)
- Shift handover
Playbooks (3)
- Assign Active Incidents to Next Shift V2
- Set up a Shift handover meeting
- Shift handover
Scripts (13)
- AssignAnalystToIncidentOOO
- AssignToNextShiftOOO
- CreateChannelWrapper
- GetAwayUsers
- GetNumberOfUsersOnCall
- GetOnCallHoursPerUser
- GetRolesPerShift
- GetShiftsPerUser
- GetUsersOOO
- GetUsersOnCall
- ManageOOOusers
- OutOfOfficeListCleanup
- TimeToNextShift
README
Shift management and shift handover are crucial processes of SOC team management.
This pack’s purpose is provide a single interface for all those essential elements in one place in order to prevent loss of data in the shift handover process.
What does this pack do?
- Automatically reassign active incidents to the next shift
- Setting up online meeting
- Sending notification on relevant messaging apps.
- Providing SOC manager briefing for the team.
- Managing out of the office users.
For more information, visit our Cortex XSOAR Developer Docs
