TOPdesk (v1.2.19)
TOPdesk Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform
- Author
- Cortex XSOAR
- Support
- xsoar
- URL
- https://www.paloaltonetworks.com/cortex
- Categories
- Case Management
Incident fields (18)
- TOPdesk Call Type
- TOPdesk Caller Branch Name
- TOPdesk Caller Name
- TOPdesk Category
- TOPdesk Creation Date
- TOPdesk Creator
- TOPdesk Duration
- TOPdesk Entry Type
- TOPdesk Impact
- TOPdesk Line
- TOPdesk MainIncident
- TOPdesk Modification Date
- TOPdesk Modifier
- TOPdesk Number
- TOPdesk Priority
- TOPdesk Processing Status
- TOPdesk Subcategory
- TOPdesk Urgency
Integrations (1)
- TOPdesk
Layouts (1)
- TOPdesk Incident
README
This pack enables you to connect to the TOPdesk portal, which is a one-stop-shop for all service requests.
You can get information from the portal, as well as create and update incidents.
What does this pack do?
This pack enables you to
- Create, update, escalate, de-escalate, archive, and unarchive incidents.
- Get information about incidents.
- Get a list of the TOPdesk categories, subcategories, entry types and call types.
- Get a list of the possible escalation, de-escalation, and archiving reasons.
- Get a list of persons, operators, and branches registered in the system.
The pack includes the TOPdesk integration, TOPdesk incident, incident fields, and an incident layout.
How does this pack work?
Create an instance of the TOPdesk integration and start fetching and ingesting incidents.