Code42 Add Departing Employee From Ticketing System v2

Parses a Ticket Summary containing a username='username' and optionally a departure='date' and adds the user to the Code42 Departing Employee list. This playbook uses Jira out-of-the-box, but you can swap it with a different Ticketing system and achieve the same result. For example, to use Zendesk, change the command `jira-get-issue` to be `zendesk-ticket-details` and use the `id` parameter for `issueId`. Change the output (what gets parsed) to be either the Subject or the Description from Zendesk.

Pack

Code42

Tasks

6

Inputs

• IssueId — The ID of the Ticket to pull Departing Employee information from.

Commands used

• code42-user-update-risk-profile
• code42-watchlists-add-user
• jira-get-issue