Service Desk Plus - Generic Polling

This playbook uses generic polling to wait until a request is closed.

Pack

ServiceDeskPlus

Tasks

6

Inputs

• RequestId — The id of the Service Desk Plus request
• Timeout — Amount of time to poll before declaring a timeout and resuming the playbook (minutes).
• Interval — Frequency that the polling command will run (minutes).

Outputs

• ${ServiceDeskPlus.Request.ClosureInfo.closure_comments} — The closure comments added to the request.
• ${ServiceDeskPlus.Request.ClosureInfo.closure_code} — The closure code added to the request

Commands used

• service-desk-plus-requests-list