ServiceNow - Ticket Management

`ServiceNow - Ticket Management` allows you to open a new ticket or comment on an existing ticket.

Inputs

serviceNowTicketID — The ticket ID.
serviceNowCategory — The category of the ServiceNow ticket.
description — Description of the ticket.
serviceNowImpact — The impact for the new ticket. Leave empty for ServiceNow default impact.
serviceNowUrgency — The urgency of the new ticket. Leave empty for ServiceNow default urgency.
serviceNowSeverity — The severity of the new ticket. Leave empty for ServiceNow default severity.
CommentToAdd — Comment for the ticket.
serviceNowTicketType — The ServiceNow ticket type. Options are "incident", "problem", "change_request", "sc_request", "sc_task", or "sc_req_item". Default is "incident".
addCommentPerEndpoint — Whether to add a new comment to the ticket for each endpoint in the incident. Possible values: True/False.
serviceNowShortDescription — A short description of the ticket.
Action — Whether to open a new ticket or to add a new comment. Possible values: NewTicket/AddComment.
serviceNowAssignmentGroup — The group to which to assign the new ticket.