ServiceNow Ticket State Polling
Use ServiceNow Incident State Polling as a sub-playbook when required to pause the execution of a master playbook until the ServiceNow ticket state is either resolved or closed. This playbook implements polling by continuously running the servicenow-get-ticket command until the state is either resolved or closed.
- Pack
- ServiceNow
- Tasks
- 6
Inputs
- TicketNumber — The ServiceNow ticket number to poll for its state.
- Interval — Frequency that the polling command will run (minutes).
- Timeout — Amount of time to poll before declaring a timeout and resuming the playbook (in minutes).
- InstanceName — Set the ServiceNow Instance that will be used by the polling command. Only relevant when there is more than one ServiceNow instance.
- AdditionalPollingCommandName — Additional polling commands are relevant when using StatePolling, and there is more than one ServiceNow instance. It will specify the polling command to use a specific instance to run on. If so, please add "using" to the value. The polling command will then take the instance name as the instance to use.