Zendesk - Ticket Management

`Zendesk - Ticket Management` allows you to open a new ticket or comment on an existing ticket.

Pack

Zendesk

Tasks

13

Inputs

• ZendeskTicketID — The ticket ID.
• ZendeskAssigne — The agent currently assigned to the ticket.
• ZendeskCollaborators — The users currently CC'ed on the ticket.
• description — The ticket description.
• ZendeskPriority — The urgency with which the ticket should be addressed. Allowed values are "urgent", "high", "normal", or "low".
• ZendeskRequester — The user who requested this ticket.
• ZendeskStatus — The state of the ticket. Allowed values are "new", "open", "pending", "hold", "solved", or "closed".
• ZendeskSubject — The value of the subject field for this ticket.
• ZendeskTags — The array of tags applied to this ticket.
• ZendeskType — The type of this ticket. Allowed values are "problem", "incident", "question", or "task".
• CommentToAdd — Comment for the ticket.
• addCommentPerEndpoint — Whether to add a new comment to the ticket for each endpoint in the incident. Possible values: True/False.
• Action — Whether to open a new ticket or to add a new comment. Possible values: NewTicket/AddComment.

Outputs

• Zendesk.Ticket.id — The ticket ID.

Commands used

• zendesk-ticket-create
• zendesk-ticket-update