DeDup incidents

Deprecated. Check for duplicate incidents for the current incident, and close it if any duplicate has found.

Pack

DeprecatedContent

Tasks

5

Inputs

• similarIncidentKeys — Identical incident keys
• similarLabels — Identical\Similar labels keys. You allow difference in X words between labels. For example, the input: Email\subject:2,Email\from Will demand: 1. Email\from to be identical 2. Email\subject to be similar with 2 max words difference
• similarContextKeys — Identical\Similar context keys. You allow difference in X words between values.
• similarCustomFields — Identical\Similar custom fields. You allow difference in X words between values.
• hoursBack — Check incidents within X hours back.

Outputs

• isSimilarIncidentFound — Is similar incident found? (true\false)