SalesforceAskUser

Ask a user a question via Salesforce Chatter and process the reply directly into the investigation.

Type

python

Pack

Salesforce

Source

import demistomock as demisto  # noqa: F401
from CommonServerPython import *  # noqa: F401


def salesforce_ask_user():
    retries = int(demisto.args().get("retries"))
    persistent = demisto.args().get("persistent") == "true"
    for _i in range(retries):
        res = demisto.executeCommand("addEntitlement", {"persistent": persistent})
        if isError(res[0]):
            if "[investigations] [investigation] (15)" in res[0]["Contents"]:
                time.sleep(1)
                continue
            return_error(res.Contents)
        entitlement = res[0]["Contents"]
        break

    comment_suffix = f" - #{demisto.incidents()[0]['id']} {entitlement}"
    task = demisto.args().get("task")
    if task:
        comment_suffix += f" #{task}"

    text = demisto.args().get("text", "")
    if not text:
        option1 = demisto.args().get("option1")
        option2 = demisto.args().get("option2")
        text += "Please reply with either " + option1 + " or " + option2
        additional_options = demisto.args().get("additionalOptions")
        if additional_options:
            additional_options_list = additional_options.split(",")
            text += " or "
            text += (" or ").join(additional_options_list)
    text += "\n\nDemistoID: " + comment_suffix

    oid = demisto.args().get("oid")

    return oid, text


def main():
    oid, text = salesforce_ask_user()
    comment = demisto.executeCommand("salesforce-push-comment", {"oid": oid, "text": text})
    demisto.results(comment)


if __name__ in ["__main__", "builtin", "builtins"]:
    main()

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