SalesforceCaseStatus

Populates the value of the Salesforce status field and displays it in a layout widget.

Type

python

Pack

SalesforceV2

Source

import demistomock as demisto  # noqa: F401
from CommonServerPython import *  # noqa: F401

incident = demisto.incidents()
salesforcestatus = incident[0].get("CustomFields", {}).get("salesforcestatus")
picklistValues = execute_command("salesforce-describe-sobject-field", {"sobject": "Case", "field": "Status"})[0]["Contents"].get(
    "picklistValues", []
)
text_color = "#000000"
text_content = "Pending Update"
try:
    for value in picklistValues:
        label = value.get("label") or ""
        if salesforcestatus == label:
            if "New" in label:
                text_color = "#00CD33"

            elif "Hold" in label:
                text_color = "#FF9000"

            elif "Close" in label:
                text_color = "#9AA0A3"

            elif "Progress" in label:
                text_color = "#7995D4"

            elif "Pending" in label:
                text_color = "#FF9000"

            else:
                text_color = "#51414F"

            text_content = salesforcestatus

except Exception as e:
    demisto.debug(f"SalesforceCaseStatus debug - state is: {salesforcestatus}\n{e}")


html = f"<div style='color:{text_color};text-align:center;'><h2>{text_content}</h2></div>"
demisto.results({"ContentsFormat": formats["html"], "Type": entryTypes["note"], "Contents": html})