ServiceNowIncidentStatus

populates the value of the ServiceNow Ticket State field and display it in a layout widget.

Type

python

Pack

ServiceNow

Source

import demistomock as demisto  # noqa: F401
from CommonServerPython import *  # noqa: F401

COLORS = {
    "1 - New": "#00CD33",  # (success green)
    "2 - In Progress": "#7995D4",  # (royal blue)
    "3 - On Hold": "#FF9000",  # (warning orange)
    "4 - Awaiting Caller": "#FF9000",  # (warning orange)
    "5 - Awaiting Evidence": "#FF9000",  # (warning orange)
    "6 - Resolved": "#89A5C1",  # (polo)
    "7 - Closed": "#9AA0A3",  # (natural grey)
    "8 - Canceled": "#FF1744",  # (alert-red)
}

TEXT = {
    "1 - New": "New",
    "2 - In Progress": "In Progress",
    "3 - On Hold": "On-Hold",
    "4 - Awaiting Caller": "Awaiting Caller",
    "5 - Awaiting Evidence": "Awaiting Evidence",
    "6 - Resolved": "Resolved",
    "7 - Closed": "Closed",
    "8 - Canceled": "Canceled",
}


incident = demisto.incidents()
service_now_state = incident[0].get("CustomFields", {}).get("servicenowstate")

try:
    text_color = COLORS[service_now_state]
    text_content = TEXT[service_now_state]
except Exception as e:
    demisto.debug(f"SnowIncidentStatus debug - state is: {service_now_state}\n{e}")
    text_color = "#000000"
    text_content = "Pending Update"


html = f"<div style='color:{text_color};text-align:center;'><h2>{text_content}</h2></div>"
demisto.results({"ContentsFormat": formats["html"], "Type": entryTypes["note"], "Contents": html})

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