TimersOnOwnerChange

Stops the "Time To Assignment" timer once an owner is assigned to the Incident Starts the "Remediation SLA' timer once an owner is assigned to the Incident.

Type

python

Pack

CaseManagement-Generic

Source

import demistomock as demisto  # noqa: F401
from CommonServerPython import *  # noqa: F401

# This script stops the Time to Assignment timer when an Owner is assigned to an Incident, and starts the Remediation
# SLA Timer.

if not demisto.args().get("old") and demisto.args().get("new"):  # If owner was no-one and is now someone:
    demisto.executeCommand("stopTimer", {"timerField": "timetoassignment"})
    demisto.executeCommand("startTimer", {"timerField": "remediationsla"})
    demisto.results(
        "Assignment of the incident was successful, Time to Assignment has been stopped, and the Remediation timer has"
        " been started!"
    )

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