{
    "description": "FreshworksFreshservice - Incoming Mapper",
    "feed": false,
    "id": "FreshworksFreshservice - Incoming Mapper",
    "mapping": {
        "FreshworksFreshservice Ticket": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Description": {
                    "simple": "description_text"
                },
                "FreshworksFreshservice Assets": {
                    "simple": "assets"
                },
                "FreshworksFreshservice Attachments": {
                    "simple": "attachments"
                },
                "FreshworksFreshservice Category": {
                    "simple": "category"
                },
                "FreshworksFreshservice Custom Fields": {
                    "simple": "custom_fields"
                },
                "FreshworksFreshservice Deleted": {
                    "simple": "deleted"
                },
                "FreshworksFreshservice Department ID": {
                    "simple": "department_id"
                },
                "FreshworksFreshservice Due By": {
                    "simple": "due_by"
                },
                "FreshworksFreshservice Group ID": {
                    "simple": "group_id"
                },
                "FreshworksFreshservice Impact": {
                    "simple": "impact"
                },
                "FreshworksFreshservice Incident Type": {
                    "simple": "ticket_type"
                },
                "FreshworksFreshservice Item Category": {
                    "simple": "item_category"
                },
                "FreshworksFreshservice Priority": {
                    "simple": "priority"
                },
                "FreshworksFreshservice Requester ID": {
                    "simple": "requester_id"
                },
                "FreshworksFreshservice Responder ID": {
                    "simple": "responder_id"
                },
                "FreshworksFreshservice Source": {
                    "simple": "source"
                },
                "FreshworksFreshservice Spam": {
                    "simple": "spam"
                },
                "FreshworksFreshservice Sub Category": {
                    "simple": "sub_category"
                },
                "FreshworksFreshservice Tags": {
                    "simple": "tags"
                },
                "FreshworksFreshservice Ticket Status": {
                    "simple": "status"
                },
                "FreshworksFreshservice Ticket Type": {
                    "simple": "type"
                },
                "FreshworksFreshservice Urgency": {
                    "simple": "urgency"
                },
                "FreshworksFreshservice Workspace ID": {
                    "simple": "workspace_id"
                },
                "FreshworksFreshservice Task": {
                    "simple": "tasks"
                },
                "Source Priority": {
                    "simple": "priority"
                },
                "Source Status": {
                    "simple": "status"
                },
                "Ticket Number": {
                    "simple": "id"
                },
                "dbotMirrorDirection": {
                    "simple": "mirror_direction"
                },
                "dbotMirrorId": {
                    "simple": "id"
                },
                "dbotMirrorInstance": {
                    "simple": "mirror_instance"
                },
                "name": {
                    "complex": {
                        "filters": [],
                        "root": "ticket_type",
                        "transformers": [
                            {
                                "args": {
                                    "prefix": {
                                        "value": {
                                            "simple": "FreshService - "
                                        }
                                    },
                                    "suffix": {}
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "value": {
                                            "simple": ": "
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "incident_id"
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "value": {
                                            "simple": " - "
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "subject"
                                        }
                                    }
                                },
                                "operator": "concat"
                            }
                        ]
                    }
                },
                "occurred": {
                    "simple": "created_at"
                }
            }
        },
        "FreshworksFreshservice Change Request": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Description": {
                    "simple": "description_text"
                },
                "FreshworksFreshservice Agent ID": {
                    "simple": "agent_id"
                },
                "FreshworksFreshservice Approval Status": {
                    "simple": "approval_status"
                },
                "FreshworksFreshservice Assets": {
                    "simple": "assets"
                },
                "FreshworksFreshservice Category": {
                    "simple": "category"
                },
                "FreshworksFreshservice Change Status": {
                    "simple": "status"
                },
                "FreshworksFreshservice Change Type": {
                    "simple": "change_type"
                },
                "FreshworksFreshservice Custom Fields": {
                    "simple": "custom_fields"
                },
                "FreshworksFreshservice Department ID": {
                    "simple": "department_id"
                },
                "FreshworksFreshservice Due By": {
                    "simple": "due_by"
                },
                "FreshworksFreshservice Group ID": {
                    "simple": "group_id"
                },
                "FreshworksFreshservice Impact": {
                    "simple": "impact"
                },
                "FreshworksFreshservice Impacted Services": {
                    "simple": "impacted_services"
                },
                "FreshworksFreshservice Incident Type": {
                    "simple": "ticket_type"
                },
                "FreshworksFreshservice Item Category": {
                    "simple": "item_category"
                },
                "FreshworksFreshservice Planned End Date": {
                    "simple": "planned_end_date"
                },
                "FreshworksFreshservice Planned Start Date": {
                    "simple": "planned_start_date"
                },
                "FreshworksFreshservice Priority": {
                    "simple": "priority"
                },
                "FreshworksFreshservice Requester ID": {
                    "simple": "requester_id"
                },
                "FreshworksFreshservice Risk": {
                    "simple": "risk"
                },
                "FreshworksFreshservice Sub Category": {
                    "simple": "sub_category"
                },
                "FreshworksFreshservice Task": {
                    "simple": "tasks"
                },
                "Source Priority": {
                    "simple": "priority"
                },
                "Source Status": {
                    "simple": "status"
                },
                "Ticket Number": {
                    "simple": "id"
                },
                "dbotMirrorDirection": {
                    "simple": "mirror_direction"
                },
                "dbotMirrorId": {
                    "simple": "id"
                },
                "dbotMirrorInstance": {
                    "simple": "mirror_instance"
                },
                "name": {
                    "complex": {
                        "filters": [],
                        "root": "ticket_type",
                        "transformers": [
                            {
                                "args": {
                                    "prefix": {
                                        "value": {
                                            "simple": "FreshService - "
                                        }
                                    },
                                    "suffix": {}
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "value": {
                                            "simple": ": "
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "incident_id"
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "value": {
                                            "simple": " - "
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "subject"
                                        }
                                    }
                                },
                                "operator": "concat"
                            }
                        ]
                    }
                },
                "occurred": {
                    "simple": "created_at"
                }
            }
        },
        "FreshworksFreshservice Problem Request": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Description": {
                    "simple": "description_text"
                },
                "FreshworksFreshservice Agent ID": {
                    "simple": "agent_id"
                },
                "FreshworksFreshservice Analysis Fields": {
                    "simple": "analysis_fields"
                },
                "FreshworksFreshservice Assets": {
                    "simple": "assets"
                },
                "FreshworksFreshservice Category": {
                    "simple": "category"
                },
                "FreshworksFreshservice Custom Fields": {
                    "simple": "custom_fields"
                },
                "FreshworksFreshservice Department ID": {
                    "simple": "department_id"
                },
                "FreshworksFreshservice Due By": {
                    "simple": "due_by"
                },
                "FreshworksFreshservice Group ID": {
                    "simple": "group_id"
                },
                "FreshworksFreshservice Impact": {
                    "simple": "impact"
                },
                "FreshworksFreshservice Incident Type": {
                    "simple": "ticket_type"
                },
                "FreshworksFreshservice Item Category": {
                    "simple": "item_category"
                },
                "FreshworksFreshservice Known Error": {
                    "simple": "known_error"
                },
                "FreshworksFreshservice Priority": {
                    "simple": "priority"
                },
                "FreshworksFreshservice Problem Status": {
                    "simple": "status"
                },
                "FreshworksFreshservice Requester ID": {
                    "simple": "requester_id"
                },
                "FreshworksFreshservice Sub Category": {
                    "simple": "sub_category"
                },
                "FreshworksFreshservice Task": {
                    "simple": "tasks"
                },
                "Source Priority": {
                    "simple": "priority"
                },
                "Source Status": {
                    "simple": "status"
                },
                "Ticket Number": {
                    "simple": "id"
                },
                "dbotMirrorDirection": {
                    "simple": "mirror_direction"
                },
                "dbotMirrorId": {
                    "simple": "id"
                },
                "dbotMirrorInstance": {
                    "simple": "mirror_instance"
                },
                "name": {
                    "complex": {
                        "filters": [],
                        "root": "ticket_type",
                        "transformers": [
                            {
                                "args": {
                                    "prefix": {
                                        "value": {
                                            "simple": "FreshService - "
                                        }
                                    },
                                    "suffix": {}
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "value": {
                                            "simple": ": "
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "incident_id"
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "value": {
                                            "simple": " - "
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "subject"
                                        }
                                    }
                                },
                                "operator": "concat"
                            }
                        ]
                    }
                },
                "occurred": {
                    "simple": "created_at"
                }
            }
        },
        "FreshworksFreshservice Release Request": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Description": {
                    "simple": "description_text"
                },
                "FreshworksFreshservice Agent ID": {
                    "simple": "agent_id"
                },
                "FreshworksFreshservice Assets": {
                    "simple": "assets"
                },
                "FreshworksFreshservice Category": {
                    "simple": "category"
                },
                "FreshworksFreshservice Custom Fields": {
                    "simple": "custom_fields"
                },
                "FreshworksFreshservice Department ID": {
                    "simple": "department_id"
                },
                "FreshworksFreshservice Due By": {
                    "simple": "due_by"
                },
                "FreshworksFreshservice Group ID": {
                    "simple": "group_id"
                },
                "FreshworksFreshservice Incident Type": {
                    "simple": "ticket_type"
                },
                "FreshworksFreshservice Item Category": {
                    "simple": "item_category"
                },
                "FreshworksFreshservice Planned End Date": {
                    "simple": "planned_end_date"
                },
                "FreshworksFreshservice Planned Start Date": {
                    "simple": "planned_start_date"
                },
                "FreshworksFreshservice Priority": {
                    "simple": "priority"
                },
                "FreshworksFreshservice Release ID": {
                    "simple": "release_id"
                },
                "FreshworksFreshservice Release Status": {
                    "simple": "status"
                },
                "FreshworksFreshservice Release Type": {
                    "simple": "release_type"
                },
                "FreshworksFreshservice Sub Category": {
                    "simple": "sub_category"
                },
                "FreshworksFreshservice Task": {
                    "simple": "tasks"
                },
                "Source Priority": {
                    "simple": "priority"
                },
                "Source Status": {
                    "simple": "status"
                },
                "Ticket Number": {
                    "simple": "id"
                },
                "dbotMirrorDirection": {
                    "simple": "mirror_direction"
                },
                "dbotMirrorId": {
                    "simple": "id"
                },
                "dbotMirrorInstance": {
                    "simple": "mirror_instance"
                },
                "name": {
                    "complex": {
                        "filters": [],
                        "root": "ticket_type",
                        "transformers": [
                            {
                                "args": {
                                    "prefix": {
                                        "value": {
                                            "simple": "FreshService - "
                                        }
                                    },
                                    "suffix": {}
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "value": {
                                            "simple": ": "
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "incident_id"
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "value": {
                                            "simple": " - "
                                        }
                                    }
                                },
                                "operator": "concat"
                            },
                            {
                                "args": {
                                    "prefix": {},
                                    "suffix": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "subject"
                                        }
                                    }
                                },
                                "operator": "concat"
                            }
                        ]
                    }
                },
                "occurred": {
                    "simple": "created_at"
                }
            }
        },
        "dbot_classification_incident_type_all": {
            "dontMapEventToLabels": false,
            "internalMapping": {}
        }
    },
    "name": "FreshworksFreshservice - Incoming Mapper",
    "type": "mapping-incoming",
    "version": -1,
    "fromVersion": "6.0.0",
    "supportedModules": [
        "agentix",
        "xsiam"
    ]
}