{ "defaultIncidentType": "", "description": "Maps outgoing GLPI incidents fields.", "feed": false, "id": "GLPI - Outgoing Mapper", "mapping": { "GLPI Incident": { "dontMapEventToLabels": false, "internalMapping": { "closedate": { "simple": "glpiclosingdate" }, "content": { "simple": "glpidescription" }, "date": { "simple": "glpiopeningdate" }, "id": { "simple": "glpiticketid" }, "impact": { "complex": { "accessor": "", "filters": [], "root": "glpiimpact", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "internal_time_to_own": { "simple": "glpiinternaltimetoown" }, "internal_time_to_resolve": { "simple": "glpiinternaltimetoresolve" }, "itilcategories_id": { "simple": "glpicategory" }, "name": { "simple": "name" }, "priority": { "complex": { "accessor": "", "filters": [], "root": "glpipriority", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high,6 - Major" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5,6" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "requesttypes_id": { "complex": { "accessor": "", "filters": [], "root": "glpirequestsource", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "Helpdesk,E-Mail,Phone,Direct,Written,Other" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5,6" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "solvedate": { "simple": "glpisolveddate" }, "status": { "complex": { "accessor": "", "filters": [], "root": "glpistatus", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - New,2 - Processing (assigned),3 - Processing (planned),4 - Pending,5 - Solved,6 - Closed" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5,6" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "time_to_own": { "simple": "glpitimetoown" }, "time_to_resolve": { "simple": "glpitimetoresolve" }, "type": { "complex": { "accessor": "", "filters": [], "root": "glpitype", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - Incident,2 - Request" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "urgency": { "complex": { "accessor": "", "filters": [], "root": "glpiurgency", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high,6 - Major" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5,6" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" } } }, "GLPI Request": { "dontMapEventToLabels": false, "internalMapping": { "closedate": { "simple": "glpiclosingdate" }, "content": { "simple": "glpidescription" }, "date": { "simple": "glpiopeningdate" }, "id": { "simple": "glpiticketid" }, "impact": { "complex": { "accessor": "", "filters": [], "root": "glpiimpact", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "internal_time_to_own": { "simple": "glpiinternaltimetoown" }, "internal_time_to_resolve": { "simple": "glpiinternaltimetoresolve" }, "itilcategories_id": { "simple": "glpicategory" }, "name": { "simple": "name" }, "priority": { "complex": { "accessor": "", "filters": [], "root": "glpipriority", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high,6 - Major" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5,6" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "requesttypes_id": { "complex": { "accessor": "", "filters": [], "root": "glpirequestsource", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "Helpdesk,E-Mail,Phone,Direct,Written,Other" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5,6" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "solvedate": { "simple": "glpisolveddate" }, "status": { "complex": { "accessor": "", "filters": [], "root": "glpistatus", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - New,2 - Processing (assigned),3 - Processing (planned),4 - Pending,5 - Solved,6 - Closed" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5,6" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "time_to_own": { "simple": "glpitimetoown" }, "time_to_resolve": { "simple": "glpitimetoresolve" }, "type": { "complex": { "accessor": "", "filters": [], "root": "glpitype", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - Incident,2 - Request" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" }, "urgency": { "complex": { "accessor": "", "filters": [], "root": "glpiurgency", "transformers": [ { "args": { "input_values": { "isContext": false, "value": { "complex": null, "simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high,6 - Major" } }, "mapped_values": { "isContext": false, "value": { "complex": null, "simple": "1,2,3,4,5,6" } } }, "operator": "MapValuesTransformer" } ] }, "simple": "" } } } }, "name": "GLPI - Outgoing Mapper", "type": "mapping-outgoing", "version": -1, "fromVersion": "6.2.0" }