{
    "description": "Maps incoming SysAid incidents, requests, problems and changes fields.",
    "feed": false,
    "id": "SysAid Mapper",
    "mapping": {
        "SysAid Incident": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Account Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "account_id"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Alert ID": {
                    "complex": {
                        "accessor": "value",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "alertID"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Asset ID": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "computer_id"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Assigned User": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "responsibility"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Classification": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "change_category"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Close Time": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "close_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Closing Reason": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "closure_information"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Department": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "department"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Description": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "description"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Email": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "email_account"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Escalation": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "is_escalated"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Last Modified By": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "update_user"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Last Update Time": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "update_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Location": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "location"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Manager Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "user_manager_name"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Created By": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "submit_user"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Priority": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "priority"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Status": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "status"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Urgency": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "urgency"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Subtype": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "sub_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Asset Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "computer_name"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "problem_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Company": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "company"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Due Date": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "due_date"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "SysAid Notes": {
                    "complex": {
                        "accessor": "value",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "notes"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Parent ID": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "parent_link"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Resolution": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "resolution"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Solution": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "solution"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Sub Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "problem_sub_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Tertiary Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "third_level_category"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Ticket Opened Date": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "insert_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Title": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "title"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "severity": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "impact"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "input_values": {
                                        "value": {
                                            "simple": "Urgent,Very High,Normal"
                                        }
                                    },
                                    "mapped_values": {
                                        "value": {
                                            "simple": "Critical,Critical,Medium"
                                        }
                                    }
                                },
                                "operator": "MapValuesTransformer"
                            }
                        ]
                    }
                }
            }
        },
        "SysAid Change": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Account Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "account_id"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Alert ID": {
                    "complex": {
                        "accessor": "value",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "alertID"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Asset ID": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "computer_id"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Assigned User": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "responsibility"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Classification": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "change_category"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Close Time": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "close_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
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                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Closing Reason": {
                    "complex": {
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "closure_information"
                                        }
                                    }
                                }
                            ]
                        ],
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                        "transformers": []
                    }
                },
                "Department": {
                    "complex": {
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "department"
                                        }
                                    }
                                }
                            ]
                        ],
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                        "transformers": []
                    }
                },
                "Description": {
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
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                                        }
                                    }
                                }
                            ]
                        ],
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                        "transformers": []
                    }
                },
                "Email": {
                    "complex": {
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "email_account"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Escalation": {
                    "complex": {
                        "accessor": "valueCaption",
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "is_escalated"
                                        }
                                    }
                                }
                            ]
                        ],
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                        "transformers": []
                    }
                },
                "Last Modified By": {
                    "complex": {
                        "accessor": "valueCaption",
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "update_user"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Last Update Time": {
                    "complex": {
                        "accessor": "valueCaption",
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "update_time"
                                        }
                                    }
                                }
                            ]
                        ],
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                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Location": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "location"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Manager Name": {
                    "complex": {
                        "accessor": "valueCaption",
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "user_manager_name"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Created By": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "submit_user"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Priority": {
                    "complex": {
                        "accessor": "valueCaption",
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "priority"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Status": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "status"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Urgency": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "urgency"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Subtype": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "sub_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Asset Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "computer_name"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "problem_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Company": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "company"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Due Date": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "due_date"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "SysAid Notes": {
                    "complex": {
                        "accessor": "value",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "notes"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Parent ID": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "parent_link"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Resolution": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "resolution"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Solution": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "solution"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Sub Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "problem_sub_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Tertiary Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "third_level_category"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Ticket Opened Date": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "insert_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Title": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "title"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "severity": {
                    "complex": {
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                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "impact"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "input_values": {
                                        "value": {
                                            "simple": "Urgent,Very High,Normal"
                                        }
                                    },
                                    "mapped_values": {
                                        "value": {
                                            "simple": "Critical,Critical,Medium"
                                        }
                                    }
                                },
                                "operator": "MapValuesTransformer"
                            }
                        ]
                    }
                }
            }
        },
        "SysAid Problem": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Account Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "account_id"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Alert ID": {
                    "complex": {
                        "accessor": "value",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "alertID"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Asset ID": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "computer_id"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Assigned User": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "responsibility"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Classification": {
                    "complex": {
                        "accessor": "valueCaption",
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "change_category"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Close Time": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "close_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
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                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Closing Reason": {
                    "complex": {
                        "accessor": "valueCaption",
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "closure_information"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Department": {
                    "complex": {
                        "accessor": "valueCaption",
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "department"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Description": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "description"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Email": {
                    "complex": {
                        "accessor": "valueCaption",
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                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "email_account"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Escalation": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "is_escalated"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Last Modified By": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "update_user"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Last Update Time": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "update_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
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                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Location": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "location"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Manager Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "user_manager_name"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Created By": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "submit_user"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Priority": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "priority"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Status": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "status"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Urgency": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "urgency"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Subtype": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "sub_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Asset Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "computer_name"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "problem_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Company": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "company"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Due Date": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "due_date"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "SysAid Notes": {
                    "complex": {
                        "accessor": "value",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "notes"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Parent ID": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "parent_link"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Resolution": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "resolution"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Solution": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "solution"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Sub Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "problem_sub_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Tertiary Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "third_level_category"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Ticket Opened Date": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "insert_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "dayfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "value": {
                                            "simple": "true"
                                        }
                                    },
                                    "yearfirst": {
                                        "value": {
                                            "simple": "false"
                                        }
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Title": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "title"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "severity": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "impact"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "input_values": {
                                        "value": {
                                            "simple": "Urgent,Very High,Normal"
                                        }
                                    },
                                    "mapped_values": {
                                        "value": {
                                            "simple": "Critical,Critical,Medium"
                                        }
                                    }
                                },
                                "operator": "MapValuesTransformer"
                            }
                        ]
                    }
                }
            }
        },
        "SysAid Request": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Account Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "account_id"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Alert ID": {
                    "complex": {
                        "accessor": "value",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "alertID"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Asset ID": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "computer_id"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Assigned User": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "responsibility"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Classification": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "change_category"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Close Time": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "close_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {},
                                    "dayfirst": {},
                                    "fuzzy": {},
                                    "yearfirst": {}
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Closing Reason": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "closure_information"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Department": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "department"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Description": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "description"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Email": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "email_account"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Escalation": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "is_escalated"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Last Modified By": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "update_user"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Last Update Time": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "update_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {},
                                    "dayfirst": {},
                                    "fuzzy": {},
                                    "yearfirst": {}
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Location": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "location"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Manager Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "user_manager_name"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Created By": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "submit_user"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Priority": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "priority"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Status": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "status"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Source Urgency": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "urgency"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Subtype": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "sub_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Asset Name": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "computer_name"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "problem_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Company": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "company"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Due Date": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "due_date"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {},
                                    "dayfirst": {},
                                    "fuzzy": {},
                                    "yearfirst": {}
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "SysAid Notes": {
                    "complex": {
                        "accessor": "value",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "notes"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Parent ID": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "parent_link"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Resolution": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "resolution"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Solution": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "solution"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Sub Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "problem_sub_type"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "SysAid Tertiary Category": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "third_level_category"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "Ticket Opened Date": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "insert_time"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "add_utc_timezone": {},
                                    "dayfirst": {},
                                    "fuzzy": {},
                                    "yearfirst": {}
                                },
                                "operator": "DateStringToISOFormat"
                            }
                        ]
                    }
                },
                "Title": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "title"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": []
                    }
                },
                "severity": {
                    "complex": {
                        "accessor": "valueCaption",
                        "filters": [
                            [
                                {
                                    "left": {
                                        "isContext": true,
                                        "value": {
                                            "simple": "info.key"
                                        }
                                    },
                                    "operator": "isEqualString",
                                    "right": {
                                        "value": {
                                            "simple": "impact"
                                        }
                                    }
                                }
                            ]
                        ],
                        "root": "info",
                        "transformers": [
                            {
                                "args": {
                                    "input_values": {
                                        "value": {
                                            "simple": "Urgent,Very High,Normal"
                                        }
                                    },
                                    "mapped_values": {
                                        "value": {
                                            "simple": "Critical,Critical,Medium"
                                        }
                                    }
                                },
                                "operator": "MapValuesTransformer"
                            }
                        ]
                    }
                }
            }
        }
    },
    "name": "SysAid Mapper",
    "type": "mapping-incoming",
    "version": -1,
    "fromVersion": "6.0.0"
}