{
 "defaultIncidentType": "TOPdesk Incident",
 "description": "Maps incoming TOPdesk incidents fields.",
 "feed": false,
 "id": "TOPdesk-incoming-mapper",
 "mapping": {
  "TOPdesk Incident": {
   "dontMapEventToLabels": false,
   "internalMapping": {
    "TOPdesk Call Type": {
     "complex": null,
     "simple": "callType.name"
    },
    "TOPdesk Caller Branch Name": {
     "complex": null,
     "simple": "callerBranch.name"
    },
    "TOPdesk Caller Name": {
     "complex": null,
     "simple": "caller.dynamicName"
    },
    "TOPdesk Category": {
     "complex": null,
     "simple": "category.name"
    },
    "TOPdesk Creation Date": {
     "complex": {
      "accessor": "",
      "filters": [

      ],
      "root": "creationDate",
      "transformers": [
       {
        "args": {
         "add_utc_timezone": {
          "isContext": false,
          "value": null
         },
         "dayfirst": {
          "isContext": false,
          "value": null
         },
         "fuzzy": {
          "isContext": false,
          "value": null
         },
         "yearfirst": {
          "isContext": false,
          "value": null
         }
        },
        "operator": "DateStringToISOFormat"
       }
      ]
     },
     "simple": ""
    },
    "TOPdesk Creator": {
     "complex": null,
     "simple": "creator.name"
    },
    "TOPdesk Duration": {
     "complex": null,
     "simple": "duration.name"
    },
    "TOPdesk Entry Type": {
     "complex": null,
     "simple": "entryType.name"
    },
    "TOPdesk Impact": {
     "complex": null,
     "simple": "impact.name"
    },
    "TOPdesk Number": {
     "complex": null,
     "simple": "number"
    },
    "TOPdesk Line": {
     "complex": null,
     "simple": "status"
    },
    "TOPdesk MainIncident": {
     "complex": null,
     "simple": "mainIncident"
    },
    "TOPdesk Modification Date": {
     "complex": {
      "accessor": "",
      "filters": [

      ],
      "root": "modificationDate",
      "transformers": [
       {
        "args": {
         "add_utc_timezone": {
          "isContext": false,
          "value": null
         },
         "dayfirst": {
          "isContext": false,
          "value": null
         },
         "fuzzy": {
          "isContext": false,
          "value": null
         },
         "yearfirst": {
          "isContext": false,
          "value": null
         }
        },
        "operator": "DateStringToISOFormat"
       }
      ]
     },
     "simple": ""
    },
    "TOPdesk Modifier": {
     "complex": null,
     "simple": "modifier.name"
    },
    "TOPdesk Priority": {
     "complex": null,
     "simple": "priority.name"
    },
    "TOPdesk Processing Status": {
     "complex": null,
     "simple": "processingStatus.name"
    },
    "TOPdesk Subcategory": {
     "complex": null,
     "simple": "subcategory.name"
    },
    "TOPdesk Urgency": {
     "complex": null,
     "simple": "urgency.name"
    },
    "Ticket Closed Date": {
     "complex": {
      "accessor": "",
      "filters": [

      ],
      "root": "closedDate",
      "transformers": [
       {
        "args": {
         "add_utc_timezone": {
          "isContext": false,
          "value": null
         },
         "dayfirst": {
          "isContext": false,
          "value": null
         },
         "fuzzy": {
          "isContext": false,
          "value": null
         },
         "yearfirst": {
          "isContext": false,
          "value": null
         }
        },
        "operator": "DateStringToISOFormat"
       }
      ]
     },
     "simple": ""
    },
    "Ticket Number": {
     "complex": null,
     "simple": "number"
    },
    "Ticket Opened Date": {
     "complex": {
      "accessor": "",
      "filters": [

      ],
      "root": "creationDate",
      "transformers": [
       {
        "args": {
         "add_utc_timezone": {
          "isContext": false,
          "value": null
         },
         "dayfirst": {
          "isContext": false,
          "value": null
         },
         "fuzzy": {
          "isContext": false,
          "value": null
         },
         "yearfirst": {
          "isContext": false,
          "value": null
         }
        },
        "operator": "DateStringToISOFormat"
       }
      ]
     },
     "simple": ""
    },
    "dbotMirrorDirection": {
     "simple": "mirror_direction"
    },
    "dbotMirrorId": {
     "simple": "id"
    },
    "dbotMirrorInstance": {
     "simple": "mirror_instance"
    },
    "dbotMirrorTags": {
     "simple": "mirror_tags"
    }
   }
  }
 },
 "name": "TOPdesk Incoming Mapper",
 "type": "mapping-incoming",
 "version": -1,
 "fromVersion": "6.0.0"
}