commonfields:
  id: BmcITSM
  version: -1
sectionorder:
- Connect
- Collect
name: BmcITSM
display: BMC Helix ITSM
category: Utilities
provider: BMC Software
description: BMC Helix ITSM integration enables customers to manage service request, incident, change request, task, problem investigation, known error and work order tickets.
configuration:
- name: url
  display: Server URL
  required: true
  defaultvalue: https://localhost:8008
  type: 0
  additionalinfo: "For Example: https://localhost:8008"
  section: Connect
- name: credentials
  display: User Name
  required: true
  defaultvalue:
  type: 9
  section: Connect
  additionalinfo: ""
  displaypassword: Password
- name: max_fetch
  display: Maximum Number of Incidents per Fetch
  defaultvalue: "50"
  type: 0
  additionalinfo: Default is 50. Maximum is 200.
  required: false
  section: Collect
- name: first_fetch
  display: First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days).
  defaultvalue: 7 days
  type: 0
  additionalinfo: ""
  required: false
  section: Collect
- name: ticket_type
  display: Ticket Type
  defaultvalue: All
  type: 16
  additionalinfo: The type of the tickets to fetch.
  options:
  - service request
  - incident
  - task
  - change request
  - problem investigation
  - known error
  - work order
  - All
  required: false
  section: Collect
- name: ticket_status
  display: Ticket Status
  defaultvalue: All
  type: 16
  additionalinfo: The status of the tickets to fetch. Since each ticket type has its own unique set of statuses, select only statuses that match the selected ticket type(s).
  options:
  - Draft
  - In Cart
  - In Review
  - Submitted
  - Pending
  - Waiting Approval
  - Planning
  - In Progress
  - Completed
  - Rejected
  - Cancelled
  - Closed
  - New
  - Assigned
  - Resolved
  - Request For Authorization
  - Request For Change
  - Planning In Progress
  - Scheduled For Review
  - Scheduled For Approval
  - Scheduled
  - Implementation In Progress
  - Staged
  - Work In Progress
  - Waiting
  - Bypassed
  - Under Review
  - Under Investigation
  - Scheduled For Correction
  - Assigned To Vendor
  - No Action Planned
  - Corrected
  - All
  required: false
  section: Collect
- name: ticket_impact
  display: Ticket Impact
  defaultvalue: All
  type: 16
  additionalinfo: The impact of the tickets to fetch.
  options:
  - 1-Extensive/Widespread
  - 2-Significant/Large
  - 3-Moderate/Limited
  - 4-Minor/Localized
  - All
  required: false
  section: Collect
- name: ticket_urgency
  display: Ticket Urgency
  defaultvalue: All
  type: 16
  additionalinfo: The urgency of the tickets to fetch.
  options:
  - 1-Critical
  - 2-High
  - 3-Medium
  - 4-Low
  - All
  required: false
  section: Collect
- name: query
  display: Fetch by Query
  defaultvalue:
  type: 0
  additionalinfo: 'Search query used to fetch tickets. For example: Status = "Draft" AND Impact = "1-Extensive/Widespread". The query is applied in addition to the existing parameters. See the BMC documentation on [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).'
  required: false
  section: Collect
- additionalinfo: "Choose the direction to mirror the incident: Incoming (from BMC Helix ITSM to Cortex XSOAR), Outgoing (from Cortex XSOAR to BMC Helix ITSM), or Incoming and Outgoing (from/to Cortex XSOAR and BMC Helix ITSM)."
  defaultvalue: None
  display: Incident Mirroring Direction
  name: mirror_direction
  options:
  - None
  - Incoming
  - Outgoing
  - Incoming And Outgoing
  type: 15
  hidden:
  - marketplacev2
  - platform
  required: false
  section: Collect
- additionalinfo: When selected, closing the BMC Helix ITSM ticket is mirrored in Cortex XSOAR.
  defaultvalue: "false"
  display: Close Mirrored XSOAR Incident
  name: close_incident
  type: 8
  hidden:
  - marketplacev2
  - platform
  required: false
  section: Collect
- additionalinfo: When selected, closing the Cortex XSOAR incident is mirrored in BMC Helix ITSM.
  defaultvalue: "false"
  display: Close Mirrored BMC Helix ITSM Ticket
  name: close_ticket
  type: 8
  hidden:
  - marketplacev2
  - platform
  required: false
  section: Collect
- name: proxy
  display: Use system proxy settings
  defaultvalue: "false"
  type: 8
  additionalinfo:
  required: false
  section: Connect
- name: insecure
  display: Trust any certificate (not secure)
  defaultvalue: "false"
  type: 8
  additionalinfo:
  required: false
  section: Connect
- display: Incident type
  name: incidentType
  type: 13
  required: false
  section: Collect
- display: Incidents Fetch Interval
  name: incidentFetchInterval
  defaultvalue: '1'
  required: false
  type: 19
  section: Collect
  advanced: true
- display: Fetch incidents
  name: isFetch
  type: 8
  required: false
  section: Collect
script:
  script: '-'
  type: python
  subtype: python3
  dockerimage: demisto/python3:3.12.13.7444307
  commands:
  - name: bmc-itsm-user-list
    description: Retrieves a list of user profiles from BMC Helix ITSM. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one performs a `LIKE` operation, and multiple filters are combined using the `AND` operator. To view the full JSON response, add raw_response=true to the end of the command.
    outputs:
    - contextPath: BmcITSM.User.Id
      description: The user ID.
      type: String
    - contextPath: BmcITSM.User.FirstName
      description: The user first name.
      type: String
    - contextPath: BmcITSM.User.LastName
      description: The user last name.
      type: String
    arguments:
    - name: user_ids
      description: A comma-separated list of user IDs. Used as a filtering argument.
      isArray: true
      defaultValue: ""
    - name: query
      description: 'The query to search by. For example: Status = "Draft" AND Impact = "1-Extensive/Widespread". The query is used in addition to the existing arguments. See the BMC documentation for [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).'
      defaultValue: ""
    - name: limit
      description: The maximum number of records to retrieve.
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
      defaultValue: ""
    - name: page
      description: The page number of the results to retrieve.
      defaultValue: ""
    - name: first_name
      description: The user first name. Used as a filtering argument.
      defaultValue: ""
    - name: last_name
      description: The user first name. Used as a filtering argument.
      defaultValue: ""
    - name: company
      description: The user company name. Used as a filtering argument.
      defaultValue: ""
    - name: department
      description: The user department name. Used as a filtering argument.
      defaultValue: ""
    - name: organization
      description: The user organization name. Used as a filtering argument.
      defaultValue: ""
  - name: bmc-itsm-company-list
    description: Retrieves a list of companies from BMC Helix ITSM. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one defines a 'LIKE' operation and an 'AND' operator is used between them. To see the entire JSON then you can use the raw_response=true at the end of the command.
    outputs:
    - type: String
      contextPath: BmcITSM.Company.Id
      description: The company ID.
    - type: String
      contextPath: BmcITSM.Company.Name
      description: The company name.
    - type: String
      contextPath: BmcITSM.Company.Type
      description: The company type.
    arguments:
    - name: company_ids
      description: A comma-separated list of company ID. Filtering argument.
      isArray: true
      defaultValue: ""
    - name: query
      description: 'The query to search by. For example: Status = "Draft" AND Impact = "1-Extensive/Widespread". The query is used in addition to the existing arguments. See the BMC documentation for See the BMC documentation for [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).'
      defaultValue: ""
    - name: limit
      description: The maximum number of records to retrieve.
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
      defaultValue: ""
    - name: page
      description: The page number of the results to retrieve.
      defaultValue: ""
    - name: company
      description: The user company name. Used as a filtering argument.
      defaultValue: ""
    - name: company_type
      description: The user company type. Used as a filtering argument.
      defaultValue: ""
  - name: bmc-itsm-service-request-definition-list
    description: request a list of service request definitions.
    outputs:
    - type: String
      contextPath: BmcITSM.ServiceRequestDefinition.Id
      description: The service request ticket definition ID.
    - type: String
      contextPath: BmcITSM.ServiceRequestDefinition.Description
      description: The service request ticket definition description.
    - type: String
      contextPath: BmcITSM.ServiceRequestDefinition.InstanceID
      description: The service request ticket instance ID. Used for creating service requests.
    arguments:
    - name: srd_ids
      description: A comma-separated list of service request definition IDs. Used as a filtering argument.
      isArray: true
      defaultValue: ""
    - name: query
      description: 'The query to search by. For example: Status = "Draft" AND Impact = "1-Extensive/Widespread". The query is used in addition to the existing arguments. See the BMC documentation for See the BMC documentation for [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).'
      defaultValue: ""
    - name: limit
      description: The maximum number of records to retrieve.
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
      defaultValue: ""
    - name: page
      description: The page number of the results to retrieve.
      defaultValue: ""
    - name: description
      description: The service request ticket definition description. Used as a filtering argument.
      defaultValue: ""
  - name: bmc-itsm-ticket-list
    description: Retrieves a list of BMC Helix ITSM tickets. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one defines a 'LIKE' operation and an 'AND' operator is used between them. To see the entire JSON then you can use the raw_response=true at the end of the command.
    arguments:
    - name: ticket_type
      description: The type of tickets to search for.
      required: true
      auto: PREDEFINED
      predefined:
      - service request
      - incident
      - task
      - change request
      - problem investigation
      - known error
      - work order
    - name: query
      description: 'The query to search by. For example: Status = "Draft" AND Impact = "1-Extensive/Widespread". The query is used in addition to the existing arguments. See the BMC documentation for See the BMC documentation for [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).'
      defaultValue: ""
    - name: limit
      description: The maximum number of records to retrieve.
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
      defaultValue: ""
    - name: page
      description: The page number of the results to retrieve.
      defaultValue: ""
    - name: ticket_ids
      description: A comma-separated list of ticket request IDs. Used as a filtering argument. Use Display ID for work order type.
      isArray: true
      defaultValue: ""
    - name: status
      description: The status of the tickets to fetch. Since each ticket type has its own unique set of statuses, select only statuses that match the selected ticket type(s).
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Draft
      - In Cart
      - In Review
      - Submitted
      - Pending
      - Waiting Approval
      - Planning
      - In Progress
      - Completed
      - Rejected
      - Cancelled
      - Closed
      - New
      - Assigned
      - Resolved
      - Request For Authorization
      - Request For Change
      - Planning In Progress
      - Scheduled For Review
      - Scheduled For Approval
      - Scheduled
      - Implementation In Progress
      - Staged
      - Work In Progress
      - Waiting
      - Bypassed
      - Under Review
      - Under Investigation
      - Scheduled For Correction
      - Assigned To Vendor
      - No Action Planned
      - Corrected
    - name: impact
      description: The ticket impact. Used as a filtering argument.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: urgency
      description: The ticket urgency. Used as a filtering argument.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: priority
      description: The ticket priority. Used as a filtering argument.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Critical
      - High
      - Medium
      - Low
    - name: risk_level
      description: The ticket risk level. Used as a filtering argument.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Risk Level 1
      - Risk Level 2
      - Risk Level 3
      - Risk Level 4
    - name: change_type
      description: The ticket change type level. Relevant only for ticket type change requests. Used as a filtering argument.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Project
      - Change
      - Release
      - Asset Configuration
      - Asset Management
      - Asset Lease
      - Purchase Requisition
      - Asset Maintenance
    - name: summary
      description: The ticket summary. Used as a filtering argument.
      defaultValue: ""
    outputs:
    - contextPath: BmcITSM.Ticket.RequestID
      description: The ticket ID.
      type: String
    - contextPath: BmcITSM.Ticket.DisplayID
      description: The ticket request number.
      type: String
    - contextPath: BmcITSM.Ticket.InstanceId
      description: The ticket instance ID.
      type: String
    - contextPath: BmcITSM.Ticket.Type
      description: The ticket type.
      type: String
    - contextPath: BmcITSM.Ticket.TargetDate
      description: The ticket target date in UTC.
      type: Date
    - contextPath: BmcITSM.Ticket.Status
      description: The ticket status.
      type: String
    - contextPath: BmcITSM.Ticket.StatusReason
      description: The ticket status reason.
      type: String
    - contextPath: BmcITSM.Ticket.Submitter
      description: The ticket submitter.
      type: String
    - contextPath: BmcITSM.Ticket.Priority
      description: The ticket priority.
      type: String
    - contextPath: BmcITSM.Ticket.RiskLevel
      description: The ticket risk level.
      type: String
    - contextPath: BmcITSM.Ticket.Impact
      description: The ticket impact.
      type: String
    - contextPath: BmcITSM.Ticket.Urgency
      description: The ticket urgency.
      type: String
    - contextPath: BmcITSM.Ticket.Requester
      description: The ticket requester info.
      type: Unknown
    - contextPath: BmcITSM.Ticket.Customer
      description: The ticket customer info.
      type: Unknown
    - contextPath: BmcITSM.Ticket.assignee
      description: "The ticket assignee info."
      type: Unknown
    - contextPath: BmcITSM.Ticket.Summary
      description: The ticket summary.
      type: String
    - contextPath: BmcITSM.Ticket.Details
      description: The ticket details.
      type: String
    - contextPath: BmcITSM.Ticket.CreateDate
      description: The ticket create date time in UTC.
      type: Date
    - contextPath: BmcITSM.Ticket.LastModifiedDate
      description: The ticket last update date time in UTC.
      type: Date
  - name: bmc-itsm-service-request-create
    description: Creates a new service request ticket. A service request ticket is the request record that is generated from the service request definition to manage and track the execution. To create it, you need to provide the srd_instance_id argument, which can be retrieved by by executing the bmc-itsm-service-request-definition-list command and extracting the instanceID field. User and company arguments can be retrieved by executing the bmc-itsm-user-list and bmc-itsm-company-list. To see the entire JSON then you can use the raw_response=true at the end of the command.
    arguments:
    - name: srd_instance_id
      description: "The instance ID of the service request ticket. It can be retrieved by executing bmc-itsm-service-request-definition-list command."
      required: true
      defaultValue: ""
    - name: first_name
      description: The requester first name. By default it is determined by the logged in user. If provided, login_id, first_name, and last_name arguments must be provided together.
      defaultValue: ""
    - name: last_name
      description: "The requester last name. By default it is determined by the logged in user. If provided, login_id, first_name, and last_name arguments must be provided together."
      defaultValue: ""
    - name: login_id
      description: The requester login ID. By default it is determined by the logged in user. If provided, login_id, first_name, and last_name arguments must be provided together.
      defaultValue: ""
    - name: summary
      description: The service request ticket summary.
      defaultValue: ""
    - name: status
      description: "The service request ticket status."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Draft
      - In Cart
      - In Review
      - Submitted
      - Pending
      - Waiting Approval
      - Planning
      - In Progress
      - Completed
      - Rejected
      - Cancelled
      - Closed
    - name: urgency
      description: The ticket urgency. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: impact
      description: The ticket impact. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assigned Group, Assignee, or any other custom field.'
      defaultValue: ""
    outputs:
    - contextPath: BmcITSM.ServiceRequest.RequestID
      description: The service request ticket unique request ID.
      type: String
    - contextPath: BmcITSM.ServiceRequest.DisplayID
      description: The service request ticket request number.
      type: String
    - contextPath: BmcITSM.ServiceRequest.CreateDate
      description: The service request ticket create date time in UTC.
      type: Date
  - name: bmc-itsm-service-request-update
    description: Updates the details of a service request ticket for a given request ID. User and company related arguments can be retrieved by executing the bmc-itsm-user-list and bmc-itsm-company-list commands.
    arguments:
    - name: ticket_request_id
      description: The unique identifier of the service request ticket to update.
      required: true
      defaultValue: ""
    - name: customer_first_name
      description: "The customer first name. By default it is determined by the logged in user."
      defaultValue: ""
    - name: customer_last_name
      description: "The customer last name. By default it is determined by the logged in user."
      defaultValue: ""
    - name: status
      description: "The service request ticket status."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Draft
      - In Cart
      - In Review
      - Submitted
      - Pending
      - Waiting Approval
      - Planning
      - In Progress
      - Completed
      - Rejected
      - Cancelled
      - Closed
    - name: urgency
      description: The ticket request urgency. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: impact
      description: Incident Request impact. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: status_reason
      description: "The reason for updating the status. Required only if status argument is provided."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Review
      - Need More Information
      - Approval
      - System Error
      - With Issues
      - Automatically Closed
      - Successful
      - By User
      - By Provider
      - System
      - Cancelled
      - Reopen By User
    - name: location_company
      description: The company associated with the service request process.
      defaultValue: ""
    - name: region
      description: The region associated with the company location.
      defaultValue: ""
    - name: site_group
      description: The site group associated with the region.
      defaultValue: ""
    - name: site
      description: The site associated with the site group.
      defaultValue: ""
    - name: assignee
      description: The full name of the employee the ticket will be assigned to. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assigned Group, Assignee, or any other custom field.'
      defaultValue: ""
    outputs: []
  - name: bmc-itsm-incident-update
    description: "Update incident ticket."
    arguments:
    - name: ticket_request_id
      description: The ID of the incident ticket to update.
      required: true
      defaultValue: ""
    - name: first_name
      description: The customer first name the incident ticket is for.
      defaultValue: ""
    - name: last_name
      description: The customer last name the incident ticket is for.
      defaultValue: ""
    - name: summary
      description: The incident ticket summary.
      defaultValue: ""
    - name: service_type
      description: "The type of the incident ticket."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - User Service Restoration
      - User Service Request
      - Infrastructure Restoration
      - Infrastructure Event
      - Security Incident
    - name: urgency
      description: The ticket urgency. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: impact
      description: The ticket impact. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: status
      description: The incident ticket status.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - New
      - Assigned
      - In Progress
      - Pending
      - Resolved
      - Closed
      - Cancelled
    - name: reported_source
      description: "The incident ticket reported source."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Direct Input
      - Email,External Escalation
      - Fax
      - Self Service
      - Systems Management
      - Phone
      - Voice Mail
      - Walk In
      - Web
      - Other
      - BMC Impact Manager Event
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assigned Group, Assignee, or any other custom field.'
      defaultValue: ""
      predefined:
      - 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value".Possible fields: Assigned Group, Assignee, or any other custom field.'
    - name: detailed_description
      description: The incident ticket summary.
      defaultValue: ""
    - name: company
      description: The company associated with the requester. By default it is determined by the logged in user.
      defaultValue: ""
    - name: assigned_support_company
      description: The company for the assignee’s support organization. It makes up the first tier of the assignee’s support organization data structure.
      defaultValue: ""
    - name: assigned_support_organization
      description: The organization for the assignee’s support organization. It makes up the second tier of the assignee’s support organization data structure.
      defaultValue: ""
    - name: assigned_group
      description: The group for the assignee’s support organization.  It makes up the third tier of the assignee’s support organization data structure.
      defaultValue: ""
    - name: assignee
      description: The full name of the employee the ticket will be assigned to. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: assignee_login_id
      description: The login ID of the assignee. The assignee and assignee_login_id arguments must be provided together.
      defaultValue: ""
    - name: region
      description: The region, which makes up the second tier of the customer’s business organization data structure.
      defaultValue: ""
    - name: site_group
      description: The site group associated with the region.
      defaultValue: ""
    - name: site
      description: The site associated with the site group.
      defaultValue: ""
    - name: status_reason
      description: The reason for updating the ticket status. Required when status is provided.
      auto: PREDEFINED
      defaultValue: ""
      predefined:
      - Infrastructure Change Created
      - Local Site Action Required
      - Purchase Order Approval
      - Registration Approval
      - Supplier Delivery
      - Support Contact Hold
      - Third Party Vendor Action Reqd
      - Client Action Required
      - Infrastructure Change Request
      - Future Enhancement
      - Pending Original Incident
      - Client Hold
      - Monitoring Incident
      - Customer Follow-Up Required
      - Temporary Corrective Action
      - No Further Action Required
      - Resolved by Original Incident
      - Automated Resolution Reported
      - No longer a Causal CI
      - Pending Causal Incident Resolution
      - Resolved by Causal Incident
    - name: resolution
      description: The ticket resolution description. Required when status is provided.
      defaultValue: ""
    outputs: []
  - name: bmc-itsm-ticket-delete
    description: Deletes a ticket by its request ID. Only admin users can perform this command.
    arguments:
    - name: ticket_ids
      description: A comma-separated list of ticket request IDs to delete.
      required: true
      isArray: true
      defaultValue: ""
    - name: ticket_type
      description: The type of the tickets to delete.
      required: true
      auto: PREDEFINED
      predefined:
      - incident
      - task
      - change request
      - problem investigation
      - known error
      - work order
    outputs: []
  - name: bmc-itsm-incident-create
    description: "Creates a new incident ticket. An incident is any event that is not part of the standard operation of a service and that causes an interruption to or a reduction in the quality of that service."
    arguments:
    - name: first_name
      description: The customer first name the incident ticket is for.
    - name: last_name
      description: The customer last name the incident ticket is for.
    - name: template_instance_id
      description: The instance ID of the template to use. Required only when the ticket attributes should be based on the template's fields. The instance ID can be retrieved by executing the bmc-itsm-incident-template-list command.
      defaultValue: ""
    - name: vendor_ticket_number
      description: The external ticket number associated with the ticket.
      defaultValue: ""
    - name: summary
      description: The incident ticket summary. Required when the template_instance_id argument is not provided.
      defaultValue: ""
    - name: service_type
      description: The type of the incident ticket. Required when the template_instance_id argument is not provided.
      auto: PREDEFINED
      predefined:
      - User Service Restoration
      - User Service Request
      - Infrastructure Restoration
      - Infrastructure Event
      - Security Incident
      defaultValue: ""
    - name: urgency
      description: The ticket urgency. Required when the ticket creation is without a template.
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: impact
      description: The ticket impact. Required when the creation is without a template.
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: status
      description: Incident status.
      auto: PREDEFINED
      predefined:
      - New
      - Assigned
      - In Progress
      - Pending
      - Resolved
      - Closed
      - Cancelled
    - name: reported_source
      description: 'The incident ticket reported source.  Required when the template_instance_id argument is not provided.'
      defaultValue: ""
      predefined:
      - 'Direct Input'
      - Email,External Escalation
      - Fax
      - Self Service
      - Systems Management
      - Phone
      - Voice Mail
      - Walk In
      - Web
      - Other
      - BMC Impact Manager Event
      auto: PREDEFINED
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assigned Group, Assignee, or any other custom field.'
      defaultValue: ""
      predefined:
      - 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value".Possible fields: Assigned Group, Assignee, or any other custom field.'
    - name: details
      description: The incident ticket detailed description.
      defaultValue: ""
    - name: company
      description: The company associated with the requester. By default it is determined by the logged in user.
      defaultValue: ""
    - name: assigned_support_company
      description: The company for the assignee’s support organization. It makes up the first tier of the assignee’s support organization data structure.
      defaultValue: ""
    - name: assigned_support_organization
      description: The organization for the assignee’s support organization. It makes up the second tier of the assignee’s support organization data structure.
      defaultValue: ""
    - name: assigned_group
      description: The group for the assignee’s support organization.  It makes up the third tier of the assignee’s support organization data structure.
      defaultValue: ""
    - name: assignee
      description: The full name of the employee the ticket will be assigned to. The assignee and assignee_login_id arguments must be provided together. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: assignee_login_id
      description: The login ID of the assignee. The assignee and assignee_login_id arguments must be provided together. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: region
      description: The region associated with the company.
      defaultValue: ""
    - name: site_group
      description: The site group associated with the region.
      defaultValue: ""
    - name: site
      description: The site associated with the site group.
      defaultValue: ""
    outputs:
    - contextPath: BmcITSM.Incident.RequestID
      description: The incident ticket request ID.
      type: String
    - contextPath: BmcITSM.Incident.DisplayID
      description: "The incident ticket display ID."
      type: String
    - contextPath: BmcITSM.Incident.CreateDate
      description: "The incident ticket create date time in UTC."
      type: Date
  - name: bmc-itsm-change-request-create
    description: Creates a change request ticket in BMC Helix ITSM. The ticket is created by using a template or from scratch.
    arguments:
    - name: first_name
      description: The requester first name.
      required: true
      defaultValue: ""
    - name: last_name
      description: The requester last name.
      required: true
      defaultValue: ""
    - name: customer_first_name
      description: "The customer first name."
      defaultValue: ""
    - name: customer_last_name
      description: The customer last name.
      defaultValue: ""
    - name: summary
      description: The change request ticket title. Required when the template ID argument is not provided.
      defaultValue: ""
    - name: template_id
      description: "The instance ID of the template to use. Required only when the ticket attributes should be based on the template's fields. The ID can be retrieved by executing the bmc-itsm-change-request-template-list command."
      defaultValue: ""
    - name: change_type
      description: The change request ticket type. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Project
      - Change
      - Release
      - Asset Configuration
      - Asset Management
      - Asset Lease
      - Purchase Requisition
      - Asset Maintenance
    - name: change_timing
      description: "The class of the change request ticket which best describes your scenario."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Emergency
      - Expedited
      - Latent
      - Normal
      - No Impact
      - Standard
    - name: impact
      description: The change request ticket impact. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: urgency
      description: The change request ticket urgency. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: risk_level
      description: The change request ticket risk level. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Risk Level 1
      - Risk Level 2
      - Risk Level 3
      - Risk Level 4
      - Risk Level 5
    - name: status
      description: The change request ticket status. Required when the ticket creation is without a template.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Request For Authorization
      - Request For Change
      - Planning In Progress
      - Scheduled For Review
      - Scheduled For Approval
      - Scheduled
      - Implementation In Progress
      - Pending
      - Rejected
      - Completed
      - Closed
      - Cancelled
    - name: location_company
      description: The company associated with the change request process. Required when template ID argument is not provided.
      defaultValue:
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assigned Group, Assignee, or any other custom field.'
      defaultValue: ""
    outputs:
    - contextPath: BmcITSM.ChangeRequest.RequestID
      description: The change request ticket unique request ID.
      type: String
    - contextPath: BmcITSM.ChangeRequest.DisplayID
      description: The change request ticket request number.
      type: String
    - contextPath: BmcITSM.ChangeRequest.CreateDate
      description: The change request ticket create date time.
      type: Date
  - name: bmc-itsm-change-request-update
    description: Updates the details of change request ticket for the specified request ID.
    arguments:
    - name: ticket_request_id
      description: The ID of the change request ticket to update.
      required: true
    - name: first_name
      description: "The customer first name the change request ticket is for."
      defaultValue: ""
    - name: last_name
      description: "The customer last name the change request ticket is for."
      defaultValue: ""
    - name: summary
      description: The change request ticket summary.
      defaultValue: ""
    - name: change_type
      description: "The change request ticket type."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Project
      - Change
      - Release
      - Asset Configuration
      - Asset Management
      - Asset Lease
      - Purchase Requisition
      - Asset Maintenance
    - name: change_timing
      description: "The class of the change request ticket which best describes your scenario."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Emergency
      - Expedited
      - Latent
      - Normal
      - No Impact
      - Standard
    - name: impact
      description: "The change request ticket impact."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: urgency
      description: "The change request ticket urgency."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: risk_level
      description: The change request ticket risk level.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Risk Level 1
      - Risk Level 2
      - Risk Level 3
      - Risk Level 4
      - Risk Level 5
    - name: status
      description: "The change request ticket status."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Request For Authorization
      - Request For Change
      - Planning In Progress
      - Scheduled For Review
      - Scheduled For Approval
      - Scheduled
      - Implementation In Progress
      - Pending
      - Rejected
      - Completed
      - Closed
      - Cancelled
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assigned Group, Assignee, or any other custom field.'
      defaultValue: ""
    - name: company
      description: The company associated with the requester. By default it is determined by the logged in user.
      defaultValue: ""
    - name: organization
      description: The organization associated with the requester.
      defaultValue: ""
    - name: department
      description: The department associated with the requester.
      defaultValue: ""
    - name: location_company
      description: The company associated with the change request process.
      defaultValue:
    - name: region
      description: The region associated with the company location.
      defaultValue: ""
    - name: site_group
      description: The site group associated with the region.
      defaultValue: ""
    - name: site
      description: The site associated with the site group.
      defaultValue: ""
    - name: support_organization
      description: The second tier of the change manager’s support organization data structure.
      defaultValue: ""
    - name: support_group_name
      description: The third tier of the change manager’s support organization data structure.
      defaultValue: ""
    - name: status_reason
      description: "The reason for updating the ticket status. Required when status is provided."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - No Longer Required
      - Funding Not Available
      - To Be Re-Scheduled
      - Resources Not Available
      - Successful
      - Successful with Issues
      - Unsuccessful
      - Backed Out
      - Final Review Complete
      - Final Review Required
      - Additional Coding Required
      - Insufficient Task Data
      - In Verification
      - In Rollout
      - Insufficient Change Data
      - Schedule Conflicts
      - In Development
      - In Test
      - In Build
      - In Rollback
      - In Documentation
      - Vendor Purchase
      - Support Group Communication
      - Task Review
      - Miscellaneous
      - Future Enhancement
      - Manager Intervention
      - Accepted
      - Assigned
      - Built
      - On Hold
    - name: details
      description: The change request ticket details.
      defaultValue: ""
    outputs: []
  - name: bmc-itsm-task-create
    description: "Creates a new task ticket. By splitting cases into individual tasks (assignments), you can focus on one assignment at a time to resolve cases more efficiently. Task ticket type can be attached only to the following ticket types: change request, incident, problem investigation, known error and work order."
    arguments:
    - name: template_id
      description: The instance ID of the template to use. The ID can be retrieved by executing the bmc-itsm-task-template-list command.
    - name: summary
      description: The task ticket summary. Required when the template_id argument is not provided.
    - name: customer_company
      description: The name of the customer company.
    - name: details
      description: The task ticket detailed description. Required when the template_id argument is not provided.
    - name: root_ticket_type
      description: The parent ticket type. Required when the template_id argument is not provided.
      auto: PREDEFINED
      predefined:
      - change request
      - incident
      - problem investigation
      - known error
      - work order
    - name: root_request_id
      description: "The request ID of the parent ticket. Can be found in the context output of the bmc-itsm-ticket-list command. Use Display ID for work orders. Required when the template_id argument is not provided."
    - name: root_request_name
      description: "The display name of the parent ticket in the task ticket. If not provided, the parent ticket displayID is displayed."
      defaultValue: ""
    - name: root_request_mode
      description: "The parent ticket request mode."
      defaultValue: Real
      auto: PREDEFINED
      predefined:
      - Real
      - Simulation
    - name: status
      description: The task status. Required when the template_id argument is not provided.
      auto: PREDEFINED
      predefined:
      - Staged
      - Assigned
      - Pending
      - Work In Progress
      - Waiting
      - Closed
      - Bypassed
      required: false
    - name: task_type
      description: Whether the task is manual or automatic.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Automatic
      - Manual
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assignee or any other custom field.'
      defaultValue: ""
      predefined:
      - 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value".Possible fields: Assignee or any other custom field.'
    - name: priority
      description: The task ticket priority. Required when the template_id argument is not provided.
      auto: PREDEFINED
      predefined:
      - Critical
      - High
      - Medium
      - Low
    - name: location_company
      description: The company associated with the task process. Required when the template_id argument is not provided.
    - name: support_company
      description: The technical support team associated with the company.
      defaultValue: ""
    - name: assigned_support_organization
      description: The organization for the task's support organization. It makes up the second tier of the task’s support organization data structure. The arguments assigned_support_organization, assigned_group, and support_company should be provided together.
      defaultValue:
    - name: assigned_support_group
      description: The group for the task's support organization.  It makes up the third tier of the task's support organization data structure. The arguments assigned_support_organization, assigned_group, and support_company should be provided together.
      defaultValue: ""
    - name: impact
      description: The task ticket impact.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: urgency
      description: The task ticket urgency.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: assignee
      description: The full name of the employee the ticket will be assigned to. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: scedulded_start_date
      description: The task ticket scheduled future start date. For example, in 12 hours, in 7 days.
      defaultValue: ""
    - name: scedulded_end_date
      description: The task ticket scheduled future end date. For example, in 12 hours, in 7 days.
      defaultValue: ""
    outputs:
    - contextPath: BmcITSM.Task.RequestID
      description: The task ticket unique Request ID.
      type: String
    - contextPath: BmcITSM.Task.DisplayID
      description: The task ticket request display ID.
      type: String
    - contextPath: BmcITSM.Task.CreateDate
      description: The task ticket creation date time in UTC.
      type: Date
  - name: bmc-itsm-task-update
    description: "Updates the task ticket."
    arguments:
    - name: ticket_request_id
      description: The ID of the task ticket to update.
      required: true
      defaultValue: ""
    - name: customer_company
      description: The name of the customer company.
      required: false
      defaultValue: ""
    - name: summary
      description: The task ticket summary.
    - name: details
      description: The task ticket detailed description.
      defaultValue: ""
    - name: priority
      description: The task ticket priority.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Critical
      - High
      - Medium
      - Low
    - name: status
      description: The task ticket status.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Staged
      - Assigned
      - Pending
      - Work In Progress
      - Waiting
      - Closed
      - Bypassed
    - name: status_reason
      description: "The reason for changing the ticket status. Required when the status is changed."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Success
      - Failed
      - Cancelled
      - Assignment
      - Staging in Progress
      - Staging Complete
      - Acknowledgment
      - Another Task
      - Task Rule
      - Completion
      - Error
    - name: company
      description: The company associated with the requester. By default it is determined by the logged in user.
      defaultValue: ""
    - name: location_company
      description: The company associated with the task process.
      defaultValue: ""
    - name: support_company
      description: The technical support team associated with the company.
      defaultValue: ""
    - name: assignee
      description: The full name of the employee the ticket is assigned to. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: assigned_support_organization
      description: The organization for the problem assignee’s support organization. It makes up the second tier of the problem assignee’s support organization data structure. The arguments assigned_support_organization, assigned_group, and assigned_support_company should be provided together.
      defaultValue:
    - name: assigned_group
      description: The group for the problem assignee's support organization.  It makes up the third tier of the problem assignee's support organization data structure. The arguments assigned_support_organization, assigned_group, and support_company should be provided together.
      defaultValue: ""
    - name: task_type
      description: "The task ticket type."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Automatic
      - Manual
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assignee or any other custom field.'
      defaultValue: ""
      predefined:
      - 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value".Possible fields: Assignee or any other custom field.'
    - name: scedulded_start_date
      description: The task ticket scheduled future start date. For example, in 12 hours, in 7 days.
      defaultValue: ""
    - name: scedulded_end_date
      description: The task ticket scheduled future end date. For example, in 12 hours, in 7 days.
      defaultValue: ""
    outputs: []
  - name: bmc-itsm-problem-investigation-create
    description: "Creates a problem investigation ticket."
    arguments:
    - name: first_name
      description: The customer first name the ticket request is for.
      required: true
      defaultValue: ""
    - name: last_name
      description: The customer last name the ticket request is for.
      required: true
      defaultValue: ""
    - name: status
      description: The problem investigation ticket status.
      required: true
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Draft
      - Under Review
      - Request for Authorization
      - Assigned
      - Under Investigation
      - Pending
      - Completed
      - Rejected
      - Closed
      - Cancelled
    - name: investigation_driver
      description: "The problem investigation ticket driver."
      required: true
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - High Impact Incident
      - Re-Occurring Incidents
      - Non-Routine Incident
      - Other
    - name: summary
      description: The problem investigation ticket summary.
      required: true
      defaultValue: ""
    - name: details
      description: The detailed description on the problem investigation ticket.
      defaultValue: ""
    - name: impact
      description: The problem investigation ticket impact.
      required: true
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: urgency
      description: The problem investigation ticket urgency.
      required: true
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: target_resolution_date
      description: The future resolution date. For example, in 12 hours, in 7 days.
      defaultValue: ""
    - name: company
      description: The company associated with the requester. By default it is determined by the logged in user.
      defaultValue: ""
    - name: region
      description: The region of the problem investigation location. The arguments region, site_group, and site should be provided together.
      defaultValue: ""
    - name: site_group
      description: The site group of the problem investigation location. The arguments region, site_group, and site should be provided together.
      defaultValue: ""
    - name: site
      description: The site of the problem investigation location. The arguments region, site_group, and site should be provided together.
      defaultValue: ""
    - name: assignee
      description: The full name of the employee the ticket will be assigned to. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: assignee_pbm_mgr
      description: The full name of the employee the ticket will be assigned to as the problem coordinator. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: assigned_group_pbm_mgr
      description: The group for the problem coordinator’s support organization, which makes up the third tier of the problem coordinator’s support organization data structure. The arguments support_organization_pbm_mgr, assigned_group_pbm_mgr, and support_company_pbm_mgr should be provided together.
      defaultValue: ""
    - name: support_company_pbm_mgr
      description: The company for the problem coordinator’s support organization, which makes up the first tier of the problem coordinator’s support organization data structure. The arguments support_organization_pbm_mgr, assigned_group_pbm_mgr, and support_company_pbm_mgr should be provided together.
      defaultValue: ""
    - name: support_organization_pbm_mgr
      description: The organization for the problem coordinator’s support organization, which makes up the second tier of the problem coordinator’s support organization data structure. The arguments support_organization_pbm_mgr, assigned_group_pbm_mgr, and support_company_pbm_mgr should be provided together.
      defaultValue: ""
    - name: assigned_support_company
      description: "The company for the problem assignee’s support organization. It makes up the first tier of the problem assignee’s support organization data structure. The arguments assigned_support_organization, assigned_group, and assigned_support_company should be provided together."
      defaultValue: ""
    - name: assigned_support_organization
      description: The organization for the problem assignee’s support organization. It makes up the second tier of the problem assignee’s support organization data structure. The arguments assigned_support_organization, assigned_group, and assigned_support_company should be provided together.
      defaultValue:
    - name: assigned_group
      description: The group for the problem assignee's support organization.  It makes up the third tier of the problem assignee's support organization data structure. The arguments assigned_support_organization, assigned_group, and support_company should be provided together.
      defaultValue: ""
    - name: investigation_justification
      description: The justification for the ticket creation.
      defaultValue: ""
    - name: temporary_workaround
      description: The problem workaround.
      defaultValue: ""
    - name: resolution
      description: The ticket resolution.
      defaultValue: ""
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assigned Group, Assignee or any other custom field.'
      defaultValue: ""
    outputs:
    - contextPath: BmcITSM.ProblemInvestigation.RequestID
      description: The problem investigation ticket unique Request ID.
      type: String
    - contextPath: BmcITSM.ProblemInvestigation.DisplayID
      description: The problem investigation ticket display ID.
      type: String
    - contextPath: BmcITSM.ProblemInvestigation.CreateDate
      description: The problem investigation ticket creation date time in UTC.
      type: Date
  - name: bmc-itsm-problem-investigation-update
    description: Updates The problem investigation ticket type.
    arguments:
    - name: ticket_request_id
      description: The problem investigation ticket request ID.
      required: true
      defaultValue: ""
    - name: status
      description: The problem investigation ticket status.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Draft
      - Under Review
      - Request for Authorization
      - Assigned
      - Under Investigation
      - Pending
      - Completed
      - Rejected
      - Closed
      - Cancelled
    - name: investigation_driver
      description: "The problem investigation ticket driver."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - High Impact Incident
      - Re-Occuring Incidents
      - Non-Routine Incident
      - Other
    - name: summary
      description: The problem investigation ticket summary.
      defaultValue: ""
    - name: impact
      description: The problem investigation ticket impact.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: urgency
      description: The problem investigation ticket urgency.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: target_resolution_date
      description: The problem investigation ticket target resolution date. For example, in 12 hours, in 7 days.
      defaultValue: ""
    - name: details
      description: The problem investigation ticket detailed description.
      defaultValue: ""
    - name: company
      description: The company associated with the requester. By default it is determined by the logged in user.
      defaultValue: ""
    - name: region
      description: The region of the problem investigation location. The arguments region, site_group, and site should be provided together.
      defaultValue: ""
    - name: site_group
      description: The site group of the problem investigation location. The arguments region, site_group, and site should be provided together.
      defaultValue: ""
    - name: site
      description: The site of the problem investigation location.The arguments region, site_group, and site should be provided together.
      defaultValue: ""
    - name: assigned_to
      description: "The technical support person the ticket is assigned to."
      defaultValue: ""
    - name: assigned_group_pbm_mgr
      description: The group for the problem coordinator’s support organization, which makes up the third tier of the problem coordinator’s support organization data structure. The arguments support_organization_pbm_mgr, assigned_group_pbm_mgr, and support_company_pbm_mgr should be provided together.
      defaultValue: ""
    - name: support_company_pbm_mgr
      description: The company for the problem coordinator’s support organization, which makes up the first tier of the problem coordinator’s support organization data structure. The arguments support_organization_pbm_mgr, assigned_group_pbm_mgr, and support_company_pbm_mgr should be provided together.
      defaultValue: ""
    - name: support_organization_pbm_mgr
      description: The organization for the problem coordinator’s support organization, which makes up the second tier of the problem coordinator’s support organization data structure. The arguments support_organization_pbm_mgr, assigned_group_pbm_mgr, and support_company_pbm_mgr should be provided together.
      defaultValue: ""
    - name: assigned_support_company
      description: "The company for the problem assignee’s support organization. It makes up the first tier of the problem assignee’s support organization data structure. The arguments assigned_support_organization, assigned_group, and assigned_support_company should be provided together."
      defaultValue: ""
    - name: assigned_support_organization
      description: The organization for the problem assignee’s support organization. It makes up the second tier of the problem assignee’s support organization data structure. The arguments assigned_support_organization, assigned_group, and assigned_support_company should be provided together.
      defaultValue:
    - name: assigned_group
      description: The group for the problem assignee's support organization.  It makes up the third tier of the problem assignee's support organization data structure. The arguments assigned_support_organization, assigned_group, and support_company should be provided together.
      defaultValue: ""
    - name: investigation_justification
      description: The justification for the ticket creation.
      defaultValue: ""
    - name: temporary_workaround
      description: The problem workaround.
      defaultValue: ""
    - name: resolution
      description: The ticket resolution.
      defaultValue: ""
    - name: status_reason
      description: The reason for changing the status. Required when the status argument is provided.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Publish
      - Reject
      - Not Applicable
    outputs: []
  - name: bmc-itsm-known-error-create
    description: "Create known error ticket."
    arguments:
    - name: status
      description: The known error ticket status.
      required: true
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Assigned
      - Scheduled For Correction
      - Assigned To Vendor
      - No Action Planned
      - Corrected
      - Closed
      - Cancelled
    - name: summary
      description: The known error ticket summary.
      required: true
      defaultValue: ""
    - name: details
      description: The known error ticket Detailed description.
      required: true
      defaultValue: ""
    - name: impact
      description: The known error ticket impact.
      required: true
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: urgency
      description: The known error ticket urgency.
      required: true
      auto: PREDEFINED
      defaultValue: ""
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: view_access
      description: Whether if the ticket is for internal view or public view.
      required: true
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Public
      - Internal
    - name: company
      description: Company associated with the Requester.
      required: true
      defaultValue: ""
    - name: target_resolution_date
      description: Known error resolution date. Future resolution date. For example, in 12 hours, in 7 days.
      required: true
      defaultValue: ""
    - name: resolution
      description: Ticket resolution.
      defaultValue: ""
    - name: assigned_group_pbm_mgr
      description: It makes up the third tier of the Problem Coordinator’s Support Organization data structure.
      defaultValue: ""
    - name: support_company_pbm_mgr
      description: "the Company for the Problem Coordinator’s Support Organization. It makes up the first tier of it."
      defaultValue: ""
    - name: support_organization_pbm_mgr
      description: It makes up the second tier of the Problem Coordinator’s Support Organization data structure.
      defaultValue: ""
    - name: assigned_support_company
      description: "The company for the problem assignee’s support organization. It makes up the first tier of the problem assignee’s support organization data structure."
      defaultValue: ""
    - name: assigned_support_organization
      description: The organization for the problem assignee’s support organization. It makes up the second tier of the problem assignee’s support organization data structure.
      defaultValue:
    - name: assigned_group
      description: The group for the problem assignee’s support organization. It makes up the third tier of the problem assignee’s support organization data structure.
      defaultValue: ""
    - name: investigation_justification
      description: The justification for the ticket creation.
      defaultValue: ""
    - name: assignee
      description: The full name of the staff member to whom the ticket will be assigned to. It can be retrieved by using the 'bmc-itsm-user-list' command.
      defaultValue: ""
    - name: assignee_pbm_mgr
      description: The full name of the staff member to whom the ticket will be assign to as the problem coordinator. It can be retrieved by using the 'bmc-itsm-user-list' command.
      defaultValue: ""
    - name: temporary_workaround
      description: Error workaround.
      defaultValue: ""
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assigned Group, Assignee or any other custom field.'
      defaultValue: ""
    outputs:
    - contextPath: BmcITSM.KnownError.RequestID
      description: Known Error unique Request ID.
      type: String
    - contextPath: BmcITSM.KnownError.DisplayID
      description: KnownError Display ID.
      type: String
    - contextPath: BmcITSM.KnownError.CreateDate
      description: KnownError Create time in UTC.
      type: Date
  - name: bmc-itsm-known-error-update
    description: "Update Known Error ticket type."
    arguments:
    - name: ticket_request_id
      description: The known error ticket request ID.
      required: true
      defaultValue: ""
    - name: status
      description: The known error ticket status.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Assigned
      - Scheduled For Correction
      - Assigned To Vendor
      - No Action Planned
      - Corrected
      - Closed
      - Cancelled
    - name: summary
      description: The known error ticket summary.
      defaultValue: ""
    - name: details
      description: The known error ticket detailed description.
      defaultValue: ""
    - name: impact
      description: The known error ticket impact.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Extensive/Widespread
      - 2-Significant/Large
      - 3-Moderate/Limited
      - 4-Minor/Localized
    - name: urgency
      description: The known error ticket urgency.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - 1-Critical
      - 2-High
      - 3-Medium
      - 4-Low
    - name: view_access
      description: "The known error ticket internal access."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Public
      - Internal
    - name: company
      description: Company associated with the Requester. By default is determined by the logged in user.
      defaultValue: ""
    - name: target_resolution_date
      description: Known error resolution date. Future resolution date. For example, in 12 hours, in 7 days.
      defaultValue: ""
    - name: resolution
      description: Ticket resolution.
      defaultValue: ""
    - name: assigned_group_pbm_mgr
      description: It makes up the third tier of the Problem Coordinator’s Support Organization data structure.
      defaultValue: ""
    - name: support_company_pbm_mgr
      description: "the Company for the Problem Coordinator’s Support Organization. It makes up the first tier of it."
      defaultValue: ""
    - name: support_organization_pbm_mgr
      description: It makes up the second tier of the Problem Coordinator’s Support Organization data structure.
      defaultValue: ""
    - name: assigned_support_company
      description: "The company for the problem assignee’s support organization. It makes up the first tier of the problem assignee’s support organization data structure."
      defaultValue: ""
    - name: assigned_support_organization
      description: The organization for the problem assignee’s support organization. It makes up the second tier of the problem assignee’s support organization data structure.
      defaultValue:
    - name: assigned_group
      description: The group for the problem assignee’s support organization. It makes up the third tier of the problem assignee’s support organization data structure.
      defaultValue: ""
    - name: temporary_workaround
      description: Error workaround.
      defaultValue: ""
    - name: status_reason
      description: "The reason for changing the status. Required when the status is provided."
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Duplicate
      - No Longer Applicable
      - Pending PIR
      - Funding Not Available
      - Pending Infrastructure Change
      - Pending Third Party Vendor
    - name: assignee
      description: The full name of the employee the ticket will be assigned to. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: assignee_pbm_mgr
      description: The full name of the employee the ticket will be assign to as the problem coordinator. It can be retrieved by using the bmc-itsm-user-list command.
      defaultValue: ""
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Possible fields: Assigned Group, Assignee or any other custom field.'
      defaultValue: ""
    outputs: []
  - name: bmc-itsm-change-request-template-list
    description: Lists all change requests ticket templates. Useful for creating change request tickets. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one defines a 'LIKE' operation and an 'AND' operator is used between them. To see the entire JSON then you can use the raw_response=true at the end of the command.
    arguments:
    - name: template_ids
      description: A comma-separated list of change request template IDs. Used as a filtering argument.
      isArray: true
      defaultValue: ""
    - name: query
      description: 'The query to search by. For example: Status = "Draft" AND Impact = "1-Extensive/Widespread". The query is used in addition to the existing arguments. See the BMC documentation for See the BMC documentation for [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).'
      defaultValue: ""
    - name: limit
      description: The maximum number of records to retrieve.
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
      defaultValue: ""
    - name: page
      description: The page number of the results to retrieve.
      defaultValue: ""
    - name: description
      description: The change request ticket description. Used as a filtering argument.
      defaultValue: ""
    outputs:
    - type: String
      contextPath: BmcITSM.ChangeRequestTemplate.Id
      description: The change request ticket template ID.
    - type: String
      contextPath: BmcITSM.ChangeRequestTemplate.Description
      description: The change request ticket template description.
    - type: String
      contextPath: BmcITSM.ChangeRequestTemplate.InstanceID
      description: The change request ticket template instance ID. Useful for creating change request tickets.
  - name: bmc-itsm-incident-template-list
    description: Lists all incident requests ticket templates. Useful for create incident tickets. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one defines a 'LIKE' operation and an 'AND' operator is used between them. To see the entire JSON then you can use the raw_response=true at the end of the command.
    arguments:
    - name: query
      description: 'The query to search by. For example: Status = "Draft" AND Impact = "1-Extensive/Widespread". The query is used in addition to the existing arguments. See the BMC documentation for See the BMC documentation for [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).'
      defaultValue: ""
    - name: limit
      description: The maximum number of records to retrieve.
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
      defaultValue: ""
    - name: page
      description: The page number of the results to retrieve.
      defaultValue: ""
    - name: description
      description: The incident ticket template description. Used as a filtering argument.
      defaultValue: ""
    - name: template_ids
      description: A comma-separated list of incident template IDs. Used as a filtering argument.
      defaultValue: ""
    outputs:
    - type: String
      contextPath: BmcITSM.IncidentTemplate.Id
      description: The incident ticket template ID.
    - type: String
      contextPath: BmcITSM.IncidentTemplate.Description
      description: The incident ticket template description.
    - type: String
      contextPath: BmcITSM.IncidentTemplate.InstanceID
      description: The incident ticket template ID. Useful for creating change request tickets.
  - name: bmc-itsm-task-template-list
    description: Lists all task ticket templates. Useful for creating task tickets. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one defines a 'LIKE' operation and an 'AND' operator is used between them. To see the entire JSON then you can use the raw_response=true at the end of the command.
    arguments:
    - name: query
      description: 'The query to search by. For example: Status = "Draft" AND Impact = "1-Extensive/Widespread". The query is used in addition to the existing arguments. See the BMC documentation for See the BMC documentation for [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).'
      defaultValue: ""
    - name: limit
      description: The maximum number of records to retrieve.
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
      defaultValue: ""
    - name: page
      description: The page number of the results to retrieve.
      defaultValue: ""
    - name: template_ids
      description: A comma-separated list of task template IDs. Used as a filtering argument.
      defaultValue: ""
    - name: task_name
      description: The task ticket template name. Used as a filtering argument.
      defaultValue: ""
    outputs:
    - type: String
      contextPath: BmcITSM.TaskTemplate.Id
      description: The task ticket template ID.
    - type: String
      contextPath: BmcITSM.TaskTemplate.TaskName
      description: The task template name.
    - type: String
      contextPath: BmcITSM.TaskTemplate.InstanceID
      description: The task ticket template ID. Useful for creating change request tickets.
  - arguments: []
    description: Returns the list of fields for an incident type.
    name: get-mapping-fields
  - arguments:
    - description: The ticket ID.
      name: id
      required: true
    - description: Retrieves entries that were created after lastUpdate.
      name: lastUpdate
      required: true
    description: Gets remote data from a remote incident. This method does not update the current incident, and should be used for debugging purposes.
    name: get-remote-data
  - arguments:
    - description: A date string in local time representing the last time the incident was updated. The incident is only returned if it was modified after the last update time.
      name: lastUpdate
    description: Gets the list of incidents that were modified since the last update time. Note that this method is here for debugging purposes. The get-modified-remote-data command is used as part of a Mirroring feature, which is available in Cortex XSOAR from version 6.1.
    name: get-modified-remote-data
  - name: bmc-itsm-support-group-list
    description: Lists all support groups. Useful for getting possible (Company, Support Organization, Support Group) triplets.
    arguments:
    - name: limit
      description: The maximum number of records to retrieve.
      type: String
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
      type: String
      defaultValue: ""
    - name: page
      description: The page number of the results to retrieve.
      type: String
      defaultValue: ""
    - name: company
      description: Company name. Used as a filtering argument.
      type: String
      defaultValue: ""
    - name: support_organization
      description: Support organization name. Used as a filtering argument.
      type: String
      defaultValue: ""
    - name: support_group
      description: Support group name. Used as a filtering argument.
      type: String
      defaultValue: ""
    outputs:
    - type: String
      contextPath: BmcITSM.SupportGroup.SupportGroupID
      description: The support group ID.
    - type: String
      contextPath: BmcITSM.SupportGroup.Company
      description: The support company.
    - type: String
      contextPath: BmcITSM.SupportGroup.SupportOrganization
      description: The support organization.
    - type: String
      contextPath: BmcITSM.SupportGroup.SupportGroupName
      description: The support group.
  - name: bmc-itsm-worklog-add
    description: Adds a worklog entry to an existing incident ticket in BMC Helix ITSM. Worklogs are used to document work performed, status updates, or communication related to an incident.
    arguments:
    - name: incident_number
      description: Incident Number.
      required: true
    - name: worklog_type
      description: Worklog Type.
      auto: PREDEFINED
      predefined:
      - Chat
      - Status Update
      required: true
    - name: view_access
      description: View Access.
      auto: PREDEFINED
      predefined:
      - Public
      - Internal
      required: true
    - name: detailed_description
      description: Detailed Description.
      required: true
    - name: entry_ids
      description: A comma-separated list of entry_ids to add as attachments.
      isArray: true
  - name: bmc-itsm-worklog-list
    description: Retrieves a list of service request definitions. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one defines a 'LIKE' operation and an 'AND' operator is used between them. To see the entire JSON then you can use the raw_response=true at the end of the command.
    arguments:
    - name: ticket_ids
      description: A comma-separated list of DisplayIDs. Used as a filtering argument.
      isArray: true
    - name: query
      description: 'The query to search by. For example: Status = "Draft" AND Impact = "1-Extensive/Widespread". The query is used in addition to the existing arguments. See the BMC documentation for See the BMC documentation for [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).'
    - name: limit
      description: The maximum number of records to retrieve.
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
    - name: page
      description: The page number of the results to retrieve.
    - name: description
      description: The Work Log description. Used as a filtering argument.
    outputs:
    - contextPath: BmcITSM.WorkLog.ID
      description: The Work Log ID.
      type: String
  - name: bmc-itsm-ticket-create-relationship
    description: Creates a relationship between two tickets.
    arguments:
    - name: first_request_id
      description: First Request ID.
      required: true
    - name: first_form_name
      description: First Form Name.
      auto: PREDEFINED
      predefined:
      - incident
      - task
      - change request
      - problem investigation
      - known error
      - work order
      required: true
    - name: second_request_id
      description: Second Request ID.
      required: true
    - name: second_form_name
      description: Second Form Name.
      predefined:
      - incident
      - task
      - change request
      - problem investigation
      - known error
      - work order
      auto: PREDEFINED
      required: true
    - name: request_type
      description: Request Type.
      auto: PREDEFINED
      predefined:
      - Incident
      - Asset
      - Work order
      required: true
    - name: request_description
      description: Request Description.
      required: true
    - name: association_type
      description: Association Type.
      auto: PREDEFINED
      predefined:
      - Caused
      - Caused by
      - Duplicate of
      - Original of
      - Resolved
      - Resolved by
      required: true
    - name: bidirectional
      description: Bidirectionality.
      defaultValue: "true"
      auto: PREDEFINED
      predefined:
      - "true"
      - "false"
  - arguments:
    - description: Worklog ID.
      name: worklog_id
    description: Retrieves a list of service request definitions. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one defines a 'LIKE' operation and an 'AND' operator is used between them. To see the entire JSON then you can use the raw_response=true at the end of the command.
    name: bmc-itsm-worklog-attachment-get
    outputs:
    - contextPath: BmcITSM.Attachment.ID
      description: The Work Log ID.
      type: String
  - name: bmc-itsm-work-order-template-list
    description: Lists all work order templates. Useful for creating work orders. The records are retrieved by the query argument or by the filtering arguments. When using filtering arguments, each one defines a 'LIKE' operation and an 'AND' operator is used between them. To see the entire JSON, you can use the raw_response=true at the end of the command.
    arguments:
    - name: query
      description: The query to search by. For example, query="Company like \"BMCOpsMonitoring\"". The query is used in addition to the existing arguments. See the BMC documentation for [building search qualifications](https://docs.bmc.com/docs/ars2008/building-qualifications-and-expressions-929630007.html).
      type: String
      defaultValue: ""
    - name: limit
      description: The maximum number of records to retrieve.
      type: String
      defaultValue: "50"
    - name: page_size
      description: The maximum number of records to retrieve per page.
      type: String
      defaultValue: ""
    - name: page
      description: The page number of the results to retrieve.
      type: String
      defaultValue: ""
    - name: template_ids
      description: A comma-separated list of work order template GUIDs. Used as a filtering argument.
      type: String
      defaultValue: ""
      isArray: true
    - name: template_name
      description: The work order template name. Used as a filtering argument.
      type: String
      defaultValue: ""
    outputs:
    - contextPath: BmcITSM.WorkOrderTemplate.Id
      description: The work order template ID.
      type: String
    - contextPath: BmcITSM.WorkOrderTemplate.Name
      description: The work order template name.
      type: String
    - contextPath: BmcITSM.WorkOrderTemplate.GUID
      description: The work order template GUID.
      type: String
  - name: bmc-itsm-work-order-create
    description: Creates a new work order ticket.
    arguments:
    - name: template_guid
      description: The instance GUID of the template to use. The GUID can be retrieved by executing the bmc-itsm-work-order-template-list command.
      type: String
      defaultValue: ""
    - name: first_name
      description: Requester first name.
      type: String
      required: false
      defaultValue: ""
    - name: last_name
      description: Requester last name.
      type: String
      defaultValue: ""
      required: false
    - name: customer_first_name
      description: Customer first name.
      defaultValue: ""
      type: String
      required: true
    - name: customer_last_name
      description: Customer last name.
      defaultValue: ""
      type: String
      required: true
    - name: customer_company
      description: Customer company.
      defaultValue: ""
      type: String
      required: true
    - name: customer_person_id
      description: Customer person ID. Use it when customer first and last name pair is not unique.
      type: String
      defaultValue: ""
      required: false
    - name: summary
      description: The work order summary.
      type: String
      defaultValue: ""
      required: true
    - name: detailed_description
      description: The work order ticket detailed description.
      type: String
      defaultValue: ""
      required: true
    - name: status
      description: The work order status.
      defaultValue: ""
      required: true
      predefined:
      - Assigned
      - Pending
      - Waiting Approval
      - Planning
      - In Progress
      - Completed
      - Rejected
      - Cancelled
      - Closed
      auto: PREDEFINED
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Example: additional_fields="Support Company=Calbro Services;Support Organization=IT Support;Support Group Name=Service Desk;Request Assignee=Scully Agent".'
      type: String
      defaultValue: ""
    - name: priority
      description: The work order ticket priority.
      defaultValue: ""
      predefined:
      - Critical
      - High
      - Medium
      - Low
      auto: PREDEFINED
      required: true
    - name: work_order_type
      description: 'The work order ticket type.'
      defaultValue: ""
      predefined:
      - General
      - Project
      auto: PREDEFINED
    - name: location_company
      description: The company associated with the task process.
      type: String
      defaultValue: ""
      required: true
    - name: scedulded_start_date
      description: The work order ticket scheduled future start date. For example, in 12 hours, in 7 days.
      type: String
      defaultValue: ""
    - name: scedulded_end_date
      description: The work order ticket scheduled future end date. For example, in 12 hours, in 7 days.
      type: String
      defaultValue: ""
    outputs:
    - contextPath: BmcITSM.WorkOrder.RequestID
      description: The work order ticket unique Request ID.
      type: String
    - contextPath: BmcITSM.WorkOrder.DisplayID
      description: The work order ticket unique Display ID.
      type: String
    - contextPath: BmcITSM.WorkOrder.CreateDate
      description: The work order ticket creation date time in UTC.
      type: Date
  - name: bmc-itsm-work-order-update
    description: Updates the work order ticket.
    arguments:
    - name: request_id
      description: The ID of the work order ticket to update.
      type: String
      required: true
      defaultValue: ""
    - name: summary
      description: The work order ticket summary.
      type: String
    - name: detailed_description
      description: The work order ticket detailed description.
      type: String
      defaultValue: ""
    - name: priority
      description: The work order ticket priority.
      defaultValue: ""
      predefined:
      - Critical
      - High
      - Medium
      - Low
      auto: PREDEFINED
    - name: status
      description: The work order ticket status.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Assigned
      - Pending
      - Waiting Approval
      - Planning
      - In Progress
      - Completed
      - Rejected
      - Cancelled
      - Closed
    - name: status_reason
      description: The reason for changing the ticket status.
      defaultValue: ""
      auto: PREDEFINED
      predefined:
      - Initial Status
      - Awaiting Request Assignee
      - Client Hold
      - Client Additional Information Requested
      - Client Action Required
      - Support Contact Hold
      - Local Site Action Required
      - Purchase Order Approval
      - Supplier Delivery
      - Third Party Vendor Action Required
      - Infrastructure Change
      - Work not started
      - Successful
      - Successful with Issues
      - Cancelled by Requester
      - Cancelled by Support
      - Customer Close
      - System Close
      - System Close with Issues
    - name: company
      description: The company associated with the requester. By default it is determined by the logged in user.
      type: String
      defaultValue: ""
    - name: location_company
      description: The company associated with the work order process.
      type: String
      defaultValue: ""
    - name: assignee
      description: The full name of the employee the work order is assigned to. It can be retrieved by using the bmc-itsm-user-list command.
      type: String
      defaultValue: ""
    - name: support_organization
      description: The organization for the problem assignee's support organization. It makes up the second tier of the problem assignee's support organization data structure. The arguments support_organization, support_group should be provided together. It can be retrieved by using the bmc-itsm-support-group-list command.
      type: String
      defaultValue:
    - name: support_group
      description: The group for the problem assignee's support group. It makes up the third tier of the problem assignee's support organization data structure. The arguments support_organization, support_group should be provided together. It can be retrieved by using the bmc-itsm-support-group-list command.
      type: String
      defaultValue: ""
    - name: work_order_type
      description: The work order ticket type.
      defaultValue: ""
      predefined:
      - General
      - Project
      auto: PREDEFINED
    - name: additional_fields
      description: 'The fields which are not present in the current argument list can be added here in the format "fieldname1=value;fieldname2=value". Example: additional_fields="Support Company=Calbro Services;Support Organization=IT Support;Support Group Name=Service Desk;Request Assignee=Scully Agent".'
      type: String
      defaultValue: ""
    - name: scedulded_start_date
      description: The work order ticket scheduled future start date. For example, in 12 hours, in 7 days.
      type: String
      defaultValue: ""
    - name: scedulded_end_date
      description: The work order ticket scheduled future end date. For example, in 12 hours, in 7 days.
      type: String
      defaultValue: ""
    outputs: []
  isfetch: true
  ismappable: true
  isremotesyncin: true
  isremotesyncout: true
  runonce: false
fromversion: 6.2.0
tests:
- No tests (auto formatted)