commonfields:
  id: GLPI
  version: -1
name: GLPI
display: GLPI
category: Case Management
provider: Open Source
description: GLPI open source ITSM solution.
defaultclassifier: GLPI - Classifier
defaultmapperin: GLPI - Incoming Mapper
defaultmapperout: GLPI - Outgoing Mapper
configuration:
- name: url
  display: Server URL (e.g. https://example.net/apirest.php)
  required: true
  defaultvalue:
  type: 0
  additionalinfo:
- name: app_token
  display: Application Token
  required: true
  defaultvalue:
  type: 4
  additionalinfo:
- name: user_token
  display: User Token
  required: true
  defaultvalue:
  type: 4
  additionalinfo:
- name: isFetch
  display: Fetch incidents
  type: 8
  required: false
- name: incidentType
  display: Incident type
  type: 13
  required: false
- name: insecure
  display: Trust any certificate (not secure)
  type: 8
  additionalinfo:
  required: false
- name: proxy
  display: Use system proxy settings
  type: 8
  additionalinfo:
  required: false
- name: incidentFetchInterval
  display: Incidents Fetch Interval
  defaultvalue: '1'
  type: 19
  additionalinfo:
  required: false
- name: longRunning
  display: Long running instance
  type: 8
  additionalinfo:
  required: false
- name: mirror_limit
  display: Maximum number of incidents to mirror each time
  defaultvalue: '50'
  type: 0
  additionalinfo:
  required: false
- name: mirror_direction
  display: Incident Mirror Direction
  defaultvalue: None
  type: 15
  additionalinfo: Cortex XSOAR only parameter.
  options:
  - None
  - Incoming
  - Outgoing
  - Incoming And Outgoing
  required: false
  hidden:
  - marketplacev2
  - platform
- name: work_notes_tag
  display: Tag used for work note mirroring
  defaultvalue: work_notes
  type: 0
  additionalinfo:
  required: false
- name: comment_tag
  display: Tag used for comment mirroring
  defaultvalue: comments
  type: 0
  additionalinfo:
  required: false
- name: file_tag
  display: Tag used for file mirroring
  defaultvalue: forGLPI
  type: 0
  additionalinfo:
  required: false
- name: first_fetch
  display: First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)
  defaultvalue: 7 days
  type: 0
  required: false
- name: max_fetch
  display: Max incidents fetch at the same time
  defaultvalue: 50
  type: 0
  required: false
script:
  script: ''
  type: python
  commands:
  - name: glpi-create-user
    arguments:
    - name: name
      required: true
      description: Login.
    - name: firstname
      description: Firstname.
    - name: lastname
      description: Lastname.
    - name: email
      description: Email address.
    - name: password
      required: true
      description: Password.
    - name: profile
      description: Profile name.
    - name: additional_fields
      description: 'Additional fields in the format: fieldname1=value;fieldname2=value;.'
    outputs:
    - contextPath: GLPI.User.id
      description: Created user ID.
    - contextPath: GLPI.User.message
      description: User creation message.
    description: Create a new GLPI user.
  - name: glpi-delete-user
    arguments:
    - name: name
      required: true
      description: Username.
    - name: purge
      default: true
      auto: PREDEFINED
      predefined:
      - 'True'
      - 'False'
      description: 'Default : False, will use the trash, use True to definitively remove the user from the system.'
      defaultValue: 'False'
    description: Delete GLPI user.
    outputs: []
  - name: glpi-disable-user
    arguments:
    - name: name
      required: true
      description: Username.
    description: Disable GLPI user.
    outputs: []
  - name: glpi-enable-user
    arguments:
    - name: name
      required: true
      description: Username.
    description: Enable GLPI user.
    outputs: []
  - name: get-mapping-fields
    arguments: []
    description: Return the list of fields for an incident type.
    outputs: []
  - name: get-modified-remote-data
    arguments:
    - name: lastUpdate
      description: lastUpdate parameter.
      defaultValue: ''
      predefined:
      - ''
    description: Mirroring feature, use only for debug.
    outputs: []
  - name: glpi-get-username
    arguments:
    - name: id
      required: true
      description: User ID.
    outputs:
    - contextPath: GLPI.User
      description: GLPI User details.
      type: Unknown
    - contextPath: GLPI.User.id
      description: User id.
    - contextPath: GLPI.User.username
      description: Username.
    description: Get username by user ID.
  - name: glpi-get-userid
    arguments:
    - name: name
      required: true
      description: Username.
    outputs:
    - contextPath: GLPI.User
      description: GLPI User details.
      type: Unknown
    - contextPath: GLPI.User.id
      description: User id.
    - contextPath: GLPI.User.username
      description: Username.
    description: Get GLPI User ID by Username.
  - name: glpi-delete-ticket
    arguments:
    - name: ticket_id
      required: true
      description: Ticket ID.
    - name: purge
      default: true
      auto: PREDEFINED
      predefined:
      - 'False'
      - 'True'
      description: 'Default : False, will use the trash, use True to definitively remove the ticket from the system.'
      defaultValue: 'False'
    description: Delete GLPI ticket.
    outputs: []
  - name: glpi-get-ticket
    arguments:
    - name: ticket_id
      required: true
      description: The Ticket ID.
    - name: get_attachments
      default: true
      auto: PREDEFINED
      predefined:
      - 'False'
      - 'True'
      description: If "True" will retrieve ticket attachments. Default is "False".
      defaultValue: 'False'
    outputs:
    - contextPath: GLPI.Ticket.actiontime
      description: Ticket action time.
      type: Unknown
    - contextPath: GLPI.Ticket.begin_waiting_date
      description: Ticket begin waiting date.
      type: Unknown
    - contextPath: GLPI.Ticket.close_delay_stat
      description: Ticket close delay stat.
      type: Unknown
    - contextPath: GLPI.Ticket.closedate
      description: Tocket closed date.
      type: Unknown
    - contextPath: GLPI.Ticket.content
      description: Ticket content.
      type: Unknown
    - contextPath: GLPI.Ticket.date
      description: Ticket date.
      type: Unknown
    - contextPath: GLPI.Ticket.date_creation
      description: Ticket date creation.
      type: Unknown
    - contextPath: GLPI.Ticket.date_mod
      description: Ticket date modification.
      type: Unknown
    - contextPath: GLPI.Ticket.entities_id
      description: Ticket entities ids.
      type: Unknown
    - contextPath: GLPI.Ticket.global_validation
      description: Ticket global validation.
      type: Unknown
    - contextPath: GLPI.Ticket.id
      description: Ticket ID.
      type: Unknown
    - contextPath: GLPI.Ticket.impact
      description: Ticket Impact.
      type: Unknown
    - contextPath: GLPI.Ticket.internal_time_to_own
      description: Ticket internal time to own.
      type: Unknown
    - contextPath: GLPI.Ticket.internal_time_to_resolve
      description: Ticket internal time to resolve.
      type: Unknown
    - contextPath: GLPI.Ticket.is_deleted
      description: Ticket is_deleted?.
      type: Unknown
    - contextPath: GLPI.Ticket.itilcategories_id
      description: Ticket ITIL categories id.
      type: Unknown
    - contextPath: GLPI.Ticket.links
      description: Ticket links.
      type: Unknown
    - contextPath: GLPI.Ticket.locations_id
      description: Tickets locations id.
      type: Unknown
    - contextPath: GLPI.Ticket.name
      description: Ticket name.
      type: Unknown
    - contextPath: GLPI.Ticket.ola_ttr_begin_date
      description: Ticket ola ttr begin date.
      type: Unknown
    - contextPath: GLPI.Ticket.ola_waiting_duration
      description: Ticket ola waiting duration.
      type: Unknown
    - contextPath: GLPI.Ticket.olalevels_id_ttr
      description: Ticket ola levels id ttr.
      type: Unknown
    - contextPath: GLPI.Ticket.olas_id_tto
      description: Ticket olas id tto.
      type: Unknown
    - contextPath: GLPI.Ticket.olas_id_ttr
      description: Ticket olas id ttr.
      type: Unknown
    - contextPath: GLPI.Ticket.priority
      description: Ticket priority.
      type: Unknown
    - contextPath: GLPI.Ticket.requesttypes_id
      description: Ticket request types id.
      type: Unknown
    - contextPath: GLPI.Ticket.sla_waiting_duration
      description: Ticket sla waiting duration.
      type: Unknown
    - contextPath: GLPI.Ticket.slalevels_id_ttr
      description: Ticket slale levels id ttr.
      type: Unknown
    - contextPath: GLPI.Ticket.slas_id_tto
      description: Ticket slas id tto.
      type: Unknown
    - contextPath: GLPI.Ticket.slas_id_ttr
      description: Ticket stats id ttr.
      type: Unknown
    - contextPath: GLPI.Ticket.solve_delay_stat
      description: Ticket solve delay stat.
      type: Unknown
    - contextPath: GLPI.Ticket.solvedate
      description: Ticket solve date.
      type: Unknown
    - contextPath: GLPI.Ticket.status
      description: Ticket status.
      type: Unknown
    - contextPath: GLPI.Ticket.takeintoaccount_delay_stat
      description: Ticket take into account delay stat.
      type: Unknown
    - contextPath: GLPI.Ticket.time_to_own
      description: Ticket time to own.
      type: Unknown
    - contextPath: GLPI.Ticket.time_to_resolve
      description: Ticket time to resolve.
      type: Unknown
    - contextPath: GLPI.Ticket.type
      description: Ticket type.
      type: Unknown
    - contextPath: GLPI.Ticket.urgency
      description: Ticket urgency.
      type: Unknown
    - contextPath: GLPI.Ticket.users_id_lastupdater
      description: Ticket users id last updater.
      type: Unknown
    - contextPath: GLPI.Ticket.users_id_recipient
      description: Ticket users id recipient.
      type: Unknown
    - contextPath: GLPI.Ticket.validation_percent
      description: Ticket validation percent.
      type: Unknown
    - contextPath: GLPI.Ticket.waiting_duration
      description: Ticket waiting duration.
      type: Unknown
    - contextPath: File.Info
      description: Attachment file info.
      type: string
    - contextPath: File.Name
      description: Attachment file name.
    - contextPath: File.Size
      description: Attachment file size.
      type: number
    - contextPath: File.SHA1
      description: Attachment file SHA1 hash.
      type: string
    - contextPath: File.SHA256
      description: Attachment file SHA256 hash.
      type: string
    - contextPath: File.EntryID
      description: Attachment file entry ID.
      type: string
    - contextPath: File.Type
      description: Attachment file type.
      type: string
    - contextPath: File.MD5
      description: Attachment file MD5 hash.
      type: string
    description: Get ticket details by ticket ID.
  - name: glpi-create-ticket
    arguments:
    - name: name
      required: true
      description: Ticket name.
    - name: content
      required: true
      description: Ticket description.
    - name: type
      required: true
      auto: PREDEFINED
      predefined:
      - Incident
      - Request
      description: Ticket type.
    - name: status
      auto: PREDEFINED
      predefined:
      - New
      - Processing(assigned)
      - Processing(planned)
      - Pending
      - Solved
      - Closed
      description: Ticket status.
    - name: urgency
      auto: PREDEFINED
      predefined:
      - Veryhigh
      - High
      - Medium
      - Low
      - Verylow
      description: Ticket urgency.
    - name: impact
      auto: PREDEFINED
      predefined:
      - Veryhigh
      - High
      - Medium
      - Low
      - Verylow
      description: Ticket impact.
    - name: priority
      auto: PREDEFINED
      predefined:
      - Major
      - Veryhigh
      - High
      - Medium
      - Low
      - Verylow
      description: Ticket priority.
    - name: entryid
      description: File EntryID to upload , multiple files supported.
      isArray: true
    - name: entities_id
      description: Ticket entities ID.
    - name: locations_id
      description: Ticket locations ID.
    - name: itilcategories_id
      description: Ticket ITIL categories ID.
    - name: time_to_resolve
      description: 'Ticket time to resolve, in the format: YYYY-MM-DD HH:MM:SS.'
    - name: time_to_own
      description: 'Ticket time to own, in the format: YYYY-MM-DD HH:MM:SS.'
    - name: internal_time_to_resolve
      description: 'Ticket internal time to resolve, in the format: YYYY-MM-DD HH:MM:SS.'
    - name: internal_time_to_own
      description: 'Ticket internal time to own, in the format: YYYY-MM-DD HH:MM:SS.'
    - name: requesttypes_id
      auto: PREDEFINED
      predefined:
      - Direct
      - E-Mail
      - Helpdesk
      - Other
      - Phone
      - Written
      description: Ticket Request source.
    - name: additional_fields
      description: 'Additional fields in the format: fieldname1=value;fieldname2=value;.'
    outputs:
    - contextPath: GLPI.Ticket.id
      description: The created ticket ID.
    - contextPath: GLPI.Ticket.message
      description: Result message from ticket creation.
    description: Create a GLPI ticket.
  - name: glpi-search
    arguments:
    - name: item_type
      required: true
      description: 'Item type to search (ex : Ticket).'
    - name: query
      description: The search query, please visit https://github.com/glpi-project/glpi/blob/master/apirest.md#search-items
    - name: forcedisplay
      description: Coma separated additional fields to display.
    - name: srange
      description: 'Search range limit (ex : 0-50).'
    outputs:
    - contextPath: GLPI.Search
      description: Search results.
    - contextPath: GLPI.Search.item_type
      description: This varies depending on the input item_type (case sensitive).
    description: Search GLPI items.
  - name: glpi-add-comment
    arguments:
    - name: ticket_id
      required: true
      description: The ticket ID.
    - name: comment
      description: ticket comment.
      required: true
      defaultValue: ''
      predefined:
      - ''
    outputs:
    - contextPath: GLPI.Comment.id
      description: 'Created comment ID .'
    - contextPath: GLPI.Comment.message
      description: GLPI message.
    description: Add comment to ticket ID.
  - name: glpi-upload-file
    arguments:
    - name: entryid
      description: File EntryID.
      required: true
      defaultValue: ''
      predefined:
      - ''
    - name: filename
      description: Filename.
      defaultValue: ''
      predefined:
      - ''
    - name: doc_name
      description: Doc name.
      defaultValue: ''
      predefined:
      - ''
    outputs:
    - contextPath: GLPI.Document
      description: Document.
      type: Unknown
    - contextPath: GLPI.Document.id
      description: Created document ID.
    - contextPath: GLPI.Document.message
      description: GLPI upload message.
    - contextPath: GLPI.Document.upload_result.filename.size
      description: Uploaded file size.
    - contextPath: GLPI.Document.upload_result.filename.display
      description: File display name.
    - contextPath: GLPI.Document.upload_result.filename.deleteUrl
      description: Document deleteURL.
      type: Unknown
    - contextPath: GLPI.Document.upload_result.filename.deleteType
      description: Document deleteType.
      type: Unknown
    - contextPath: GLPI.Document.upload_result.filename.name
      description: system file name.
    - contextPath: GLPI.Document.upload_result.filename.url
      description: Document URL.
    - contextPath: GLPI.Document.upload_result.filename.id
      description: Document filename id.
      type: Unknown
    description: Upload document.
  - name: glpi-get-item
    arguments:
    - name: item_type
      description: Item type.
      required: true
      defaultValue: ''
      predefined:
      - ''
    - name: item_id
      description: Item ID.
      required: true
      defaultValue: ''
      predefined:
      - ''
    outputs:
    - contextPath: GLPI.item_type
      description: This varies depending on the input item_type (case sensitive).
    description: Get item details by item type and item ID.
  - name: glpi-update-ticket
    arguments:
    - name: id
      required: true
      description: Ticket id.
    - name: description
      description: Ticket description.
    - name: type
      auto: PREDEFINED
      predefined:
      - Incident
      - Request
      description: Ticket type.
    - name: status
      auto: PREDEFINED
      predefined:
      - New
      - Processing(assigned)
      - Processing(planned)
      - Pending
      - Solved
      - Closed
      description: Ticket status.
    - name: urgency
      auto: PREDEFINED
      predefined:
      - Veryhigh
      - High
      - Medium
      - Low
      - Verylow
      description: Ticket urgency.
    - name: impact
      auto: PREDEFINED
      predefined:
      - Veryhigh
      - High
      - Medium
      - Low
      - Verylow
      description: Ticket impact.
    - name: priority
      auto: PREDEFINED
      predefined:
      - Major
      - Veryhigh
      - High
      - Medium
      - Low
      - Verylow
      description: Ticket priority.
    - name: entryid
      description: File EntryID to upload , multiple files supported.
      isArray: true
    - name: entities_id
      description: Ticket entities ID.
    - name: locations_id
      description: Ticket locations ID.
    - name: itilcategories_id
      description: Ticket ITIL categories ID.
    - name: name
      description: Ticket title.
    - name: global_validation
      description: Global validation.
      defaultValue: ''
      predefined:
      - ''
    - name: time_to_resolve
      description: 'Ticket time to resolve, in the format: YYYY-MM-DD HH:MM:SS.'
    - name: time_to_own
      description: 'Ticket time to own, in the format: YYYY-MM-DD HH:MM:SS.'
    - name: internal_time_to_resolve
      description: 'Ticket internal time to resolve, in the format: YYYY-MM-DD HH:MM:SS.'
    - name: internal_time_to_own
      description: 'Ticket internal time to own, in the format: YYYY-MM-DD HH:MM:SS.'
    - name: additional_fields
      description: 'Additional fields in the format: fieldname1=value;fieldname2=value;.'
    outputs:
    - contextPath: GLPI.Ticket.id
      description: The updated ticket ID.
    - contextPath: GLPI.Ticket.message
      description: Result message from ticket update.
    description: Update a GLPI ticket.
  - name: get-remote-data
    description: get remote data command.
    arguments:
    - name: id
      description: ticket id.
      defaultValue: ''
      predefined:
      - ''
    - name: lastUpdate
      description: last update parameter.
      defaultValue: ''
      predefined:
      - ''
    outputs: []
  - name: glpi-add-link
    arguments:
    - name: ticket_ID_1
      required: true
      description: First ticket ID.
    - name: ticket_ID_2
      required: true
      description: Second ticket ID.
    - name: link
      required: true
      auto: PREDEFINED
      predefined:
      - Link
      - Duplicate
      - Child
      - Parent
      description: Relation between tickets.
    description: Link tickets.
    outputs: []
  - name: glpi-update-user
    description: Update a user.
    arguments:
    - name: id
      required: true
      description: User ID.
    - name: name
      description: Login.
    - name: firstname
      description: Firstname.
    - name: lastname
      description: Lastname.
    - name: email
      description: Email address.
    - name: password
      description: Password.
    - name: profile
      description: Profile name.
    - name: update_fields
      description: 'Additional fields in the format: fieldname1=value;fieldname2=value;.'
    outputs: []
  dockerimage: demisto/glpi:1.0.0.10133006
  isfetch: true
  longRunning: true
  subtype: python3
  ismappable: true
  isremotesyncin: true
  isremotesyncout: true
fromversion: 6.2.0
tests:
- No tests (auto formatted)