category: Case Management
sectionorder:
- Connect
- Collect
provider: Ivanti
commonfields:
  id: Ivanti Heat
  version: -1
configuration:
- display: Server URL (e.g. https://example.net)
  name: url
  required: true
  type: 0
  section: Connect
- display: API Token
  name: token
  type: 4
  hidden: true
  required: false
  section: Connect
- name: token_creds
  type: 9
  displaypassword: API Token
  hiddenusername: true
  required: false
  section: Connect
- display: Fetch incidents
  name: isFetch
  type: 8
  required: false
  section: Collect
- display: Incident type
  name: incidentType
  type: 13
  required: false
  section: Collect
- display: Incidents Fetch Interval
  name: incidentFetchInterval
  defaultvalue: '1'
  required: false
  type: 19
  section: Collect
  advanced: true
- defaultvalue: 3 days
  display: First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)
  name: fetch_time
  type: 0
  required: false
  section: Collect
- display: The object field to use for incident name
  name: incident_name_field
  required: true
  type: 0
  defaultvalue: subject
  section: Collect
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
  section: Connect
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
  section: Connect
description: Use the Ivanti Heat integration to manage issues and create Cortex XSOAR incidents from Ivanti Heat.
display: Ivanti Heat
name: Ivanti Heat
script:
  commands:
  - arguments:
    - description: Business object ID.
      name: rec-id
    - description: Start date of object records to return, in the following format 2012-01-01T00:00:00Z.
      name: from
    - description: End date of object records to return, in the following format 2012-01-01T00:00:00Z.
      name: to
    - defaultValue: '25'
      description: The maximum number of object records to return. Default is 25.
      name: limit
    - defaultValue: '0'
      description: Starting record index from which to begin retrieving object records. Default is 0.
      name: offset
    - description: Fetches business object records based on the defined search keyword.
      name: search-query
    - description: Type of object record.
      name: object-type
      required: true
    description: Fetches business object records based on the defined filter values.
    name: ivanti-heat-objects-list
    outputs:
    - contextPath: IvantiHeat.incidents.RecId
      description: Incident ID.
      type: String
    - contextPath: IvantiHeat.incidents.Subject
      description: Incident subject.
      type: String
    - contextPath: IvantiHeat.incidents.Status
      description: Incident status.
      type: String
    - contextPath: IvantiHeat.incidents.CreatedDateTime
      description: Incident creation time.
      type: Date
    - contextPath: IvantiHeat.incidents.Symptom
      description: Incident description.
      type: String
    - contextPath: IvantiHeat.incidents.OwnerTeam
      description: Incident owner team.
      type: String
    - contextPath: IvantiHeat.incidents.IncidentNumber
      description: Incident number.
      type: Number
    - contextPath: IvantiHeat.incidents.CreatedBy
      description: The user who created the incident.
      type: String
    - contextPath: IvantiHeat.incidents.Owner
      description: Incident owner.
      type: String
    - contextPath: IvantiHeat.incidents.Category
      description: Incident category.
      type: String
    - contextPath: IvantiHeat.incidents.Priority
      description: Incident priority.
      type: Number
    - contextPath: IvantiHeat.incidents.TypeOfIncident
      description: Incident type.
      type: String
    - contextPath: IvantiHeat.incidents.ActualCategory
      description: Incident actual category.
      type: String
    - contextPath: IvantiHeat.incidents.SocialTextHeader
      description: Incident text header.
      type: String
    - contextPath: IvantiHeat.incidents.Email
      description: Incident owner email address.
      type: String
  - arguments:
    - description: Business object ID to update.
      name: rec-id
      required: true
    - description: Fields values in JSON format to update in the record, e.g., {"Priority":5}.
      name: fields
      required: true
    - description: Type of object record.
      name: object-type
      required: true
    description: Updates details of a business object, such as a change, problem, or incident.
    name: ivanti-heat-object-update
    outputs:
    - contextPath: IvantiHeat.incidents.RecId
      description: Incident ID.
      type: String
    - contextPath: IvantiHeat.incidents.Subject
      description: Incident subject.
      type: String
    - contextPath: IvantiHeat.incidents.Status
      description: Incident status.
      type: String
    - contextPath: IvantiHeat.incidents.CreatedDateTime
      description: Incident creation time.
      type: Date
    - contextPath: IvantiHeat.incidents.Symptom
      description: Incident description.
      type: String
    - contextPath: IvantiHeat.incidents.OwnerTeam
      description: Incident owner team.
      type: String
    - contextPath: IvantiHeat.incidents.IncidentNumber
      description: The incident number.
      type: Number
    - contextPath: IvantiHeat.incidents.CreatedBy
      description: The user who created the incident.
      type: String
    - contextPath: IvantiHeat.incidents.Owner
      description: Incident owner.
      type: String
    - contextPath: IvantiHeat.incidents.Category
      description: Incident category.
      type: String
    - contextPath: IvantiHeat.incidents.Priority
      description: Incident priority.
      type: Number
    - contextPath: IvantiHeat.incidents.TypeOfIncident
      description: Incident type.
      type: String
    - contextPath: IvantiHeat.incidents.ActualCategory
      description: Incident actual category.
      type: String
    - contextPath: IvantiHeat.incidents.SocialTextHeader
      description: Incident text header.
      type: String
    - contextPath: IvantiHeat.incidents.Email
      description: Incident owner email address.
      type: String
  - arguments:
    - description: Business object ID.
      name: rec-id
      required: true
    - description: Type of object record.
      name: object-type
      required: true
    description: Deletes a business object by record ID, such as a change, problem, or incident.
    name: ivanti-heat-object-delete
  - arguments:
    - description: The attachment ID.
      name: attachment-id
      required: true
    description: Gets attachments from business objects by attachment ID.
    name: ivanti-heat-object-attachment-download
  - arguments:
    - description: The entry ID of the file in Cortex XSOAR context.
      name: entry-id
      required: true
    - description: Business object ID.
      name: rec-id
      required: true
    - description: Type of object record.
      name: object-type
      required: true
    description: Uploads attachments to business objects.
    name: ivanti-heat-object-attachment-upload
    outputs:
    - contextPath: IvantiHeat.Attachment.AttachmentId
      description: The ID of the attachment.
      type: String
    - contextPath: IvantiHeat.Attachment.FileName
      description: The name of the attachment.
      type: String
    - contextPath: IvantiHeat.Attachment.RecId
      description: Attachement business object ID.
      type: String
  - arguments:
    - description: Type of object record.
      name: object-type
      required: true
    - description: Business object ID.
      name: object-id
      required: true
    - description: The action to perform on the business object.
      name: action
      required: true
    - description: The request body in JSON format. Alternatively, you can use a script to create the request payload, e.g., IvantiHeatCloseIncidentExample.
      name: request-data
      required: true
    description: Performs quick actions on a business object. For example, close, clone, or resolve an incident or a problem.
    name: ivanti-heat-object-perform-action
  - arguments:
    - description: Type of object record.
      name: object-type
      required: true
    - description: Fields values in JSON format. Alternatively, you can use a script for create the request payload, e.g., IvantiHeatCreateIncidentExample.
      name: fields
      required: true
    description: Creates business objects that are available out-of-the-box, such as a Change, Problem, Incident, or any custom defined business object.
    name: ivanti-heat-object-create
    outputs:
    - contextPath: IvantiHeat.incidents.RecId
      description: Incident ID.
      type: String
    - contextPath: IvantiHeat.incidents.Subject
      description: Incident subject.
      type: String
    - contextPath: IvantiHeat.incidents.Status
      description: Incident status.
      type: String
    - contextPath: IvantiHeat.incidents.CreatedDateTime
      description: Incident creation time.
      type: Date
    - contextPath: IvantiHeat.incidents.Symptom
      description: Incident description.
      type: String
    - contextPath: IvantiHeat.incidents.OwnerTeam
      description: Incident owner team.
      type: String
    - contextPath: IvantiHeat.incidents.IncidentNumber
      description: The incident number.
      type: Number
    - contextPath: IvantiHeat.incidents.CreatedBy
      description: The user who created the incident.
      type: String
    - contextPath: IvantiHeat.incidents.Owner
      description: Incident owner.
      type: String
    - contextPath: IvantiHeat.incidents.Category
      description: Incident category.
      type: String
    - contextPath: IvantiHeat.incidents.Priority
      description: Incident priority.
      type: Number
    - contextPath: IvantiHeat.incidents.TypeOfIncident
      description: Incident type.
      type: String
    - contextPath: IvantiHeat.incidents.ActualCategory
      description: Incident actual category.
      type: String
    - contextPath: IvantiHeat.incidents.SocialTextHeader
      description: Incident text header.
      type: String
    - contextPath: IvantiHeat.incidents.Email
      description: Incident owner email address.
      type: String
  dockerimage: demisto/python3:3.12.13.10116658
  isfetch: true
  runonce: false
  script: '-'
  subtype: python3
  type: python
tests:
- Ivanti Heat - Test
fromversion: 5.0.0