category: Case Management sectionorder: - Connect - Collect provider: OpenText commonfields: id: MicroFocusSMAX version: -1 configuration: - defaultvalue: Incident display: Object To Fetch name: object_to_fetch options: - Incident - Request type: 15 required: false section: Collect - defaultvalue: https://us1-smax.saas.microfocus.com display: Your SMAX Management URL name: url required: true type: 0 section: Connect - additionalinfo: The tenant ID is the number following TENANTID= in your management URL display: Tenant ID name: tenant_id type: 0 required: false section: Connect - additionalinfo: The admin credentials used to integration with SMAX display: Username name: credentials required: true type: 9 section: Connect - additionalinfo: 'Fetch filter , example: Status = ''Ready''" for Incident queries, see "REST API collection query protocol" in SMAX documentation to know how to use the filter' display: Fetch Filter name: fetch_query_filter type: 0 required: false section: Collect - additionalinfo: 'Fields to return, for example: "Priority,Category" for an entity of type "Incident' display: Fields To Fetch name: fetch_fields type: 0 required: false section: Collect - additionalinfo: The maximum number of incidents to fetch per fetch command defaultvalue: '100' display: Fetch Limit name: fetch_limit type: 0 required: false section: Collect - additionalinfo: Fetch start in days defaultvalue: '1' display: Fetch Start name: fetch_start type: 0 required: false section: Collect - display: Trust any certificate (not secure) name: insecure type: 8 required: false section: Connect - display: Use system proxy settings name: proxy type: 8 required: false section: Connect - display: Incident type name: incidentType type: 13 required: false section: Collect - display: Incidents Fetch Interval name: incidentFetchInterval defaultvalue: '1' required: false type: 19 advanced: true section: Collect - display: Fetch incidents name: isFetch type: 8 required: false section: Collect description: Fetch SMAX cases and automate differen SMAX case management actions. display: MicroFocus SMAX name: MicroFocusSMAX script: commands: - arguments: - description: 'Entity type, for example: "Incident", the type is case-sensitive.' name: entity_type predefined: - '' required: true - description: 'Entity Id.' name: entity_id required: true - description: 'Fields to return, for example: "Priority,Category" for an entity of type "Incident".' name: entity_fields description: Get any entity details. name: microfocus-smax-get-entity outputs: - contextPath: MicroFocus.SMAX.Entities.properties.Id description: Entity Id. type: String - contextPath: MicroFocus.SMAX.Entities.properties.Name description: Entity name. type: String - arguments: - description: 'Entity type, for example: "Incident", the type is case-sensitive.' name: entity_type required: true - description: 'Query filter , example: Status = ''Ready''" for Incident queries, see "REST API collection query protocol" in SMAX documentation to know how to use the filter.' name: query_filter - description: 'Fields to return, for example: "Priority,Category" for an entity of type "Incident".' name: entity_fields - description: 'The order query parameter specifies the order in which the returned resources are placed, example: "Id desc".' name: order_by - description: Specify the maximum number of resources requested to be returned. name: size - description: Specify how many resources should be skipped by specifying the starting index of the returned result. name: skip description: Query entities' details using a collection query filter. name: microfocus-smax-query-entities outputs: - contextPath: MicroFocus.SMAX.Entities.properties.Id description: Entity Id. type: String - contextPath: MicroFocus.SMAX.Entities.properties.Name description: Entity name. type: String - contextPath: MicroFocus.SMAX.Query.query_time description: Query time. type: String - contextPath: MicroFocus.SMAX.Query.total_count description: Query results total count. type: String - contextPath: MicroFocus.SMAX.Query.completion_status description: Query result status. type: String - arguments: - description: A list of new entity objects to creates, please review the Bulk API documentation for more information. name: entities required: true description: Create new entities. name: microfocus-smax-create-entities outputs: - contextPath: MicroFocus.SMAX.Entities.properties.Id description: Entity Id. type: String - contextPath: MicroFocus.SMAX.Entities.properties.Name description: Entity name. type: String - contextPath: MicroFocus.SMAX.Entities.properties.completion_status description: Query result status. type: String - arguments: - description: A list of updated entity objects, please review the Bulk API documentation for more information. name: entities required: true description: Update entities. name: microfocus-smax-update-entities outputs: - contextPath: MicroFocus.SMAX.Entities.properties.Id description: Entity Id. type: String - contextPath: MicroFocus.SMAX.Entities.properties.Name description: Entity name. type: String - contextPath: MicroFocus.SMAX.Entities.properties.completion_status description: Query result status. type: String - arguments: - description: Incident name. name: incident_name required: true - description: Incident description. name: incident_description required: true - description: Impacted service by the incident, you must provide a service id. name: impacted_service required: true - description: Incident requested by, you must provide a user id. name: requested_by - auto: PREDEFINED description: Incident urgency level. name: incident_urgency predefined: - NoDisruption - SlightDisruption - SevereDisruption - TotalLossOfService - auto: PREDEFINED description: Incident impact scope. name: impact_scope predefined: - SingleUser - MultipleUsers - SiteOrDepartment - Enterprise - description: Service desk group, you have to provide a group id. name: service_desk_group - description: An object of other properities. name: other_properities description: Create a new incident. name: microfocus-smax-create-incident outputs: - contextPath: MicroFocus.SMAX.Entities.properties.Id description: Entity Id. type: String - contextPath: MicroFocus.SMAX.Entities.properties.Name description: Entity name. type: String - contextPath: MicroFocus.SMAX.Entities.properties.completion_status description: Query result status. type: String - arguments: - description: Incident Id. name: incident_id required: true - description: Incident description. name: incident_description - auto: PREDEFINED description: Incident urgency level. name: incident_urgency predefined: - NoDisruption - SlightDisruption - SevereDisruption - TotalLossOfService - auto: PREDEFINED description: Incident impact scope. name: impact_scope predefined: - SingleUser - MultipleUsers - SiteOrDepartment - Enterprise - auto: PREDEFINED description: Incident status. name: incident_status predefined: - Ready - InProgress - Pending - Suspended - Complete - description: Incident closure category, you have to provide a category Id. name: incident_closure_category - description: Incident completion code. name: incident_completion_code - description: Incident solution details. name: incident_solution - description: An object of other properities. name: other_properities description: Update an incident. name: microfocus-smax-update-incident outputs: - contextPath: MicroFocus.SMAX.Entities.properties.Id description: Entity Id. type: String - contextPath: MicroFocus.SMAX.Entities.properties.Name description: Entity name. type: String - contextPath: MicroFocus.SMAX.Entities.properties.completion_status description: Query result status. type: String - arguments: - description: Request name. name: request_name required: true - description: Request description. name: request_description required: true - description: Requested by, you must provide a user id. name: requested_by required: true - description: Requested for, you must provide a user id. name: requested_for required: true - auto: PREDEFINED description: Request urgency level. name: request_urgency predefined: - NoDisruption - SlightDisruption - SevereDisruption - TotalLossOfService - auto: PREDEFINED description: Request impact scope. name: impact_scope predefined: - SingleUser - MultipleUsers - SiteOrDepartment - Enterprise - description: An object of other properities. name: other_properities description: Create a new request. name: microfocus-smax-create-request outputs: - contextPath: MicroFocus.SMAX.Entities.properties.Id description: Entity Id. type: String - contextPath: MicroFocus.SMAX.Entities.properties.Name description: Entity name. type: String - contextPath: MicroFocus.SMAX.Entities.properties.completion_status description: Query result status. type: String - arguments: - description: Request Id. name: request_id required: true - description: Request description. name: request_description - auto: PREDEFINED description: Request urgency level. name: request_urgency predefined: - NoDisruption - SlightDisruption - SevereDisruption - TotalLossOfService - auto: PREDEFINED description: Incident impact scope. name: impact_scope predefined: - SingleUser - MultipleUsers - SiteOrDepartment - Enterprise - auto: PREDEFINED description: Request status. name: request_status predefined: - RequestStatusReady - RequestStatusInProgress - RequestStatusPending - RequestStatusSuspended - RequestStatusComplete - RequestStatusPendingParent - RequestStatusRejected - RequestStatusPendingVendor - RequestStatusPendingExternalServiceDesk - RequestStatusPendingSpecialOperation - description: Request update note. name: request_note - description: An object of other properities. name: other_properities description: Update a request. name: microfocus-smax-update-request outputs: - contextPath: MicroFocus.SMAX.Entities.properties.Id description: Entity Id. type: String - contextPath: MicroFocus.SMAX.Entities.properties.Name description: Entity name. type: String - contextPath: MicroFocus.SMAX.Entities.properties.completion_status description: Query result status. type: String dockerimage: demisto/python3:3.12.8.3296088 isfetch: true runonce: false script: '-' subtype: python3 type: python tests: - No tests (auto formatted) fromversion: 6.0.0