category: Case Management
sectionorder:
- Connect
- Collect
provider: Quest Software
beta: true
commonfields:
  id: QuestKace
  version: -1
configuration:
- defaultvalue: https://example.net
  display: Quest KACE URL, in the format https://company.works.com/
  name: url
  required: true
  type: 0
  section: Connect
- display: Username
  name: credentials
  required: true
  type: 9
  section: Connect
- display: Fetch incidents
  name: isFetch
  type: 8
  required: false
  section: Collect
- defaultvalue: 1 day
  display: First fetch time range (<number> <time unit>, e.g., 1 hour, 30 minutes)
  name: fetch_time
  type: 0
  required: false
  section: Collect
- display: Shaping query parameter for tickets
  name: fetch_shaping
  type: 0
  additionalinfo: The shaping parameter limits the number or returned results. To get extended data use the shaping parameter. If the parameter is not used, all the data will be returned.
  required: false
  section: Collect
- display: Filter for the tickets
  name: fetch_filter
  type: 0
  additionalinfo: Adding this argument will enable you to filter the results. For example, "id eq 2" , "machine.name eq Mac".
  required: false
  section: Collect
- defaultvalue: '50'
  display: Fetch limit per query
  name: fetch_limit
  type: 0
  required: false
  section: Collect
- defaultvalue: All
  display: Queue number for fetch query
  name: fetch_queue_id
  type: 0
  additionalinfo: If you want to fetch incidents of specific queues, provide a comma-separated list of queue IDs. By default, all tickets from all queues will be returned.
  required: false
  section: Collect
- display: Incident type
  name: incidentType
  type: 13
  required: false
  section: Collect
- display: Incidents Fetch Interval
  name: incidentFetchInterval
  defaultvalue: '1'
  required: false
  type: 19
  advanced: true
  section: Collect
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
  section: Connect
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
  section: Connect
description: Use the Comprehensive Quest KACE solution to Provision, manage, secure, and service all network-connected devices.
display: Quest KACE Systems Management Appliance (Beta)
name: QuestKace
script:
  commands:
  - arguments:
    - defaultValue: '50'
      description: The maximum number of machines to return. The default value is 50.
      name: limit
    - description: |-
        Filter for the query. Each filter is specified by an optional entity name, a field name, an
        operator, and a value. e.g. "title eq test" / "id gt 1 / hd_queue_id in 1;2;3" . Combination of filters is seperated by comma.
      name: custom_filter
    description: Returns a list of all machines in system.
    name: kace-machines-list
    outputs:
    - contextPath: QuestKace.Machine.ID
      description: ID of machine.
      type: String
    - contextPath: QuestKace.Machine.Modified
      description: Last modified date of the machine.
      type: String
    - contextPath: QuestKace.Machine.Created
      description: Created date of the machine in KACE system.
      type: String
    - contextPath: QuestKace.Machine.User
      description: User of the machine.
      type: String
    - contextPath: QuestKace.Machine.Name
      description: Name of the machine.
      type: String
    - contextPath: QuestKace.Machine.IP
      description: IP address of the machine.
      type: String
    - contextPath: QuestKace.Machine.OSName
      description: OS name of the machine.
      type: String
    - contextPath: QuestKace.Machine.OSNumber
      description: Number of operating systems of the machine.
      type: String
    - contextPath: QuestKace.Machine.LastInventory
      description: Last inventory date of the machine.
      type: String
    - contextPath: QuestKace.Machine.LastSync
      description: Last sync date of the machine.
      type: String
    - contextPath: QuestKace.Machine.RamTotal
      description: Total RAM of the machine in bytes.
      type: String
    - contextPath: QuestKace.Machine.RamUsed
      description: Used RAM of the machine.
      type: String
    - contextPath: QuestKace.Machine.RamMax
      description: Maximum RAM of the machine.
      type: String
    - contextPath: QuestKace.Machine.BiosIdentificationCode
      description: BIOS identification code of the machine.
      type: String
    - contextPath: QuestKace.Machine.SoundDevices
      description: Connected sound devices of the machine.
      type: String
    - contextPath: QuestKace.Machine.CdromDevices
      description: Connected CD-ROM devices to the machine.
      type: String
    - contextPath: QuestKace.Machine.VideoControllers
      description: Video controllers of the machine.
      type: String
    - contextPath: QuestKace.Machine.Monitor
      description: Monitor of the machine.
      type: String
    - contextPath: QuestKace.Machine.RegistrySize
      description: Registry size of the machine.
      type: String
    - contextPath: QuestKace.Machine.RegistryMaxSize
      description: Maximum size of the registry of the machine.
      type: String
    - contextPath: QuestKace.Machine.PagefileSize
      description: Size of the page file of the machine.
      type: String
    - contextPath: QuestKace.Machine.PagefileMaxSize
      description: Maximum size of the page file of the machine.
      type: String
    - contextPath: QuestKace.Machine.ManualEntry
      description: Number of manual entries to the machine.
      type: String
  - arguments:
    - defaultValue: '50'
      description: The maximum number of assets to return. The default value is 50.
      name: limit
    - description: |-
        Filter for the query. Each filter is specified by an optional entity name, a field name, an
        operator, and a value. e.g. "title eq test" / "id gt 1 / hd_queue_id in 1;2;3" . Combination of filters is seperated by comma.
      name: custom_filter
    description: Returns a list of all assets in Quest KACE.
    name: kace-assets-list
    outputs:
    - contextPath: QuestKace.Asset.ID
      description: ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.AssetTypeID
      description: Type ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.Name
      description: Name of the asset.
      type: String
    - contextPath: QuestKace.Asset.AssetDataID
      description: Data ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.OwnerID
      description: Owner ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.Modified
      description: Last modified date of the asset.
      type: String
    - contextPath: QuestKace.Asset.Created
      description: Created date of the asset.
      type: String
    - contextPath: QuestKace.Asset.MappedID
      description: Mapped ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.AssetClassID
      description: Class ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.Archieve
      description: Archive of the asset.
      type: String
    - contextPath: QuestKace.Asset.AssetStatusID
      description: Status ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.AssetTypeName
      description: Type name of the asset.
      type: String
  - arguments:
    - defaultValue: '50'
      description: The maximum number of tickets to return. The default value is 50.
      name: limit
    - description: |-
        Filter for the query. Each filter is specified by an optional entity name, a field name, an
        operator, and a value. e.g. "title eq test" / "id gt 1 / hd_queue_id in 1;2;3" . Combination of filters is seperated by comma.
      name: custom_filter
    description: Returns a list of all queues in Quest KACE.
    name: kace-queues-list
    outputs:
    - contextPath: QuestKace.Queue.ID
      description: ID of the queue.
      type: Number
    - contextPath: QuestKace.Queue.Name
      description: Name of the queue.
      type: String
    - contextPath: QuestKace.Queue.Field.ID
      description: ID of the field of the queue.
      type: Number
    - contextPath: QuestKace.Queue.Field.HdQueueID
      description: Queue ID of the field.
      type: Number
    - contextPath: QuestKace.Queue.Field.Name
      description: Name of the field.
      type: String
    - contextPath: QuestKace.Queue.Field.HdTicketFieldName
      description: View field name.
      type: String
    - contextPath: QuestKace.Queue.Field.Ordinal
      description: Ordinal of the field.
      type: Number
    - contextPath: QuestKace.Queue.Field.RequiredState
      description: Required state of the field, if exists.
      type: String
    - contextPath: QuestKace.Queue.Field.FieldLabel
      description: Field label.
      type: String
    - contextPath: QuestKace.Queue.Field.Visible
      description: Visibility of the field.
      type: String
  - arguments:
    - defaultValue: '"hd_ticket all,submitter limited,owner limited, asset limited,machine limited,priority limited,category limited, impact limited,status limited"'
      description: |-
        The shaping query parameter limits the amount of returned data is specified. The returned fields for each
        associated entity is controlled by two query values. The first is the name of the entity, while the second half of the
        pair is the associated level. e.g. "submitter all, asset limited".
      name: custom_shaping
    - defaultValue: '50'
      description: The maximum number of tickets to return. The default value is 50.
      name: limit
    - description: |-
        Filter for the query. Each filter is specified by an optional entity name, a field name, an
        operator, and a value. e.g. "title eq test" / "id gt 1 / hd_queue_id in 1;2;3" . Combination of filters is seperated by comma.
      name: custom_filter
    description: Returns a list of all tickets in Quest KACE.
    name: kace-tickets-list
    outputs:
    - contextPath: QuestKace.Ticket.Submitter.ID
      description: Submitter id of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Submitter.UserName
      description: Submitter user name of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Submitter.Email
      description: Email address of user that submitted the email.
      type: String
    - contextPath: QuestKace.Ticket.Submitter.FullName
      description: Full name of the user that submitted the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Asset.ID
      description: ID of the asset of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Asset.AssetTypeId
      description: Asset type ID of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Asset.Name
      description: Name of the asset of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Asset.OwnerId
      description: Owner ID of the asset of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Asset.AssetClassId
      description: Asset class id of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Machine.ID
      description: ID of the machine of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Machine.Name
      description: Name of the machine of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Priority.ID
      description: Priority id of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Priority.Name
      description: Priority name of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Priority.Ordinal
      description: Priority ordinal of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Priority.Color
      description: Priority color of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Priority.IsSlaEnable
      description: Whether SLA is enabled on the priority of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Category.ID
      description: Category ID of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Category.Name
      description: Category name of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Impact.ID
      description: ID of the impact of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Impact.Ordinal
      description: Ordinal of the impact of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Impact.Name
      description: Name of the impact of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Status.ID
      description: ID of the status of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Status.Name
      description: Name of the status of the tickets.
      type: String
    - contextPath: QuestKace.Ticket.Status.Ordinal
      description: Ordinal of the status of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Status.State
      description: State of the status of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.ID
      description: ID of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Title
      description: Title of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Summary
      description: Summary of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Modified
      description: Last modified date of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Created
      description: Created date of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.HdQueueID
      description: Queue number that the ticket is related to.
      type: Number
    - contextPath: QuestKace.Ticket.CcList
      description: CC list of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.IsManualDueDate
      description: 'Whether the due date is manual.'
      type: Number
    - contextPath: QuestKace.Ticket.Resolution
      description: Resolution of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.DueDate
      description: Dua date of the ticket.
      type: String
  - arguments:
    - description: Title of the new ticket.
      name: title
    - description: Summary of the new ticket.
      name: summary
    - auto: PREDEFINED
      description: Name of the impact of the new ticket.
      name: impact
      predefined:
      - 1 person cannot work
      - Many people cannot work
      - 1 person inconvenienced
      - Many people inconvenienced
    - auto: PREDEFINED
      description: Category of the new ticket.
      name: category
      predefined:
      - Network
      - Other
      - Software
      - Hardware
    - auto: PREDEFINED
      description: Status of the new ticket.
      name: status
      predefined:
      - Opened
      - Closed
      - Need More Info
      - New
      - Reopened
      - Waiting Overdue
      - Waiting on Customer
      - Waiting on Third Party
    - auto: PREDEFINED
      description: Priority of the new ticket.
      name: priority
      predefined:
      - Medium
      - High
      - Low
    - description: Name of the machine of the new ticket.
      name: machine
    - description: Name of the asset of the new ticket.
      name: asset
    - description: Custom (user defined) fields in the format - fieldname1=value;fieldname2=value.
      name: custom_fields
    - description: Queue to which the new ticket should be related.
      name: queue_id
    description: Creates a new ticket to the system.
    name: kace-ticket-create
  - arguments:
    - description: Updated title of the ticket.
      name: title
    - description: Updated summary for the ticket.
      name: summary
    - auto: PREDEFINED
      description: Updated impact of the ticket.
      name: impact
      predefined:
      - 1 person cannot work
      - Many people cannot work
      - 1 person inconvenienced
      - Many people inconvenienced
    - auto: PREDEFINED
      description: Updated category of the ticket.
      name: category
      predefined:
      - Network
      - Other
      - Software
      - Hardware
    - auto: PREDEFINED
      description: Updated status of the ticket.
      name: status
      predefined:
      - Opened
      - Closed
      - Need More Info
      - New
      - Reopened
      - Waiting Overdue
      - Waiting on Customer
      - Waiting on Third Party
    - auto: PREDEFINED
      description: Updated priority of the ticket.
      name: priority
      predefined:
      - Medium
      - High
      - Low
    - description: Updated machine of the ticket.
      name: machine
    - description: Updated asset of the ticket.
      name: asset
    - description: Custom (user defined) fields in the format - fieldname1=value;fieldname2=value.
      name: custom_fields
    - description: ID of the ticket to update.
      name: ticket_id
      required: true
    description: Updates a ticket in the system.
    name: kace-ticket-update
  - arguments:
    - description: Ticket ID to delete.
      name: ticket_id
      required: true
    description: Deletes the specified ticket.
    name: kace-ticket-delete
  dockerimage: demisto/python3:3.12.13.10116658
  isfetch: true
  runonce: false
  script: '-'
  subtype: python3
  type: python
tests:
- QuestKace test
fromversion: 5.0.0