## SAP Cloud for Customer C4C Integration Help

SAP Cloud for Customer (C4C) is a comprehensive CRM solution from SAP.
This integration collects audit events via SAP's OData Analytics API.

### Timezone Configuration

Before configuring this integration, you **must** ensure that the timezone for the user configured in your SAP C4C instance matches the UTC format. Failure to do so may result in errors when fetching events due to timestamp mismatches.

To configure the timezone for your technical user in SAP C4C, follow these steps:

1. Log in to your SAP C4C system with an administrator account.
2. Navigate to **Application and User Management** -> **Business Users**.
3. Find and select the technical user that will be used for this integration.
4. Go to the **Details** section for the selected user.
5. Under the **General** tab, locate the **Time Zone** field.
6. Set the time zone to a UTC format (e.g., "UTC", "UTC+01:00", "UTC-05:00").
7. Save your changes.

For a detailed explanation and visual guide, please refer to the following SAP Community blog post: [Technical User Date Time Format Settings Change in C4C](https://community.sap.com/t5/crm-and-cx-blog-posts-by-members/technical-user-date-time-format-settings-change-in-c4c/ba-p/13581365).

### Configuration Parameters

When setting up an instance of this integration, the following parameters are available:

Server URL: (Required) The base URL of your SAP C4C instance.

User name: (Required) The username for API authentication.

Password: (Required) The password for API authentication.

Report ID: (Required) The specific ID of the C4C analytics report containing the audit events you wish to fetch.

Fetch events: (Optional) A checkbox to enable or disable the event collection process.

Maximum number of audit events per fetch: (Optional) Defines the maximum number of events to retrieve in a single fetch run. Defaults to 10,000.