category: Case Management
provider: Zoho Corporation
commonfields:
  id: ServiceDeskPlus
  version: -1
configuration:
- display: 'Data Center Location: Select the domain location that is applicable to your application'
  name: server_url
  options:
  - United States
  - Europe
  - India
  - China
  - Australia
  - On-Premise
  required: true
  type: 15
  section: Connect
- display: Technician Key
  name: technician_key
  type: 4
  hidden: true
  required: false
  section: Connect
- displaypassword: Technician Key
  name: credentials_technician_key
  hiddenusername: true
  type: 9
  required: false
  section: Connect
- defaultvalue: https://example.com
  display: On-Premise Server URL
  name: server_url_on_premise
  type: 0
  required: false
  section: Connect
- display: Client ID
  name: client_id
  type: 4
  hidden: true
  required: false
  section: Connect
- display: Client Secret
  name: client_secret
  type: 4
  hidden: true
  required: false
  section: Connect
- display: Client ID
  name: credentials_client
  type: 9
  displaypassword: Client Secret
  section: Connect
  required: false
- display: Refresh Token
  name: refresh_token
  type: 4
  hidden: true
  required: false
  section: Connect
- displaypassword: Refresh Token
  name: credentials_refresh_token
  hiddenusername: true
  type: 9
  required: false
  section: Connect
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
  section: Connect
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
  section: Connect
- display: Fetch incidents
  name: isFetch
  type: 8
  required: false
  section: Collect
- display: Incident type
  name: incidentType
  type: 13
  required: false
  section: Collect
- display: Incidents Fetch Interval
  name: incidentFetchInterval
  defaultvalue: '1'
  required: false
  type: 19
  section: Collect
  advanced: true
- defaultvalue: Open
  display: Incidents status. Supports multi-select.
  name: fetch_status
  options:
  - Open
  - Closed
  - On Hold
  - Resolved
  - Canceled
  type: 16
  required: false
  section: Collect
- additionalinfo: 'Input format: <number> <time unit>, e.g., 1 hour, 30 minutes'
  defaultvalue: 7 days
  display: First fetch time
  name: fetch_time
  type: 0
  required: false
  section: Collect
- defaultvalue: '50'
  display: Fetch limit - maximum number of incidents per fetch
  name: fetch_limit
  type: 0
  required: false
  section: Collect
- display: Fetch query -  see (?). Overrides the status filter, if given.
  name: fetch_filter
  type: 12
  required: false
  section: Collect
description: Use this integration to manage on-premises and cloud Service Desk Plus requests. The integration allows you to create, update, and delete requests, assign groups and technicians to requests, and link/unlink requests and modify their resolution.
display: Service Desk Plus
name: ServiceDeskPlus
script:
  commands:
  - arguments:
    - description: The unique request id of the request that should be shown.
      name: request_id
    - description: |-
        Use this to get a list of tasks starting from this index.
        e.g: 6.
      name: start_index
    - description: |-
        Use this to mention the number of requests that needs to be returned.
        e.g: 15. By default, will return only the first 10 requests.
      name: page_size
    - description: The column name and value to be searched for in the format of a JSON object. For example, {“subject”:“Change like this”,“priority.name”:“High”}.
      name: search_fields
    - description: The name of the filter to use. For example, {“name”:“My_Open”}.
      name: filter_by
    description: View the details of requests. If no arguments are passed, details of all requests are returned.
    name: service-desk-plus-requests-list
    outputs:
    - contextPath: ServiceDeskPlus.Request.Requester
      description: Who made the request.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.CreatedTime
      description: The time the request was created.
      type: Date
    - contextPath: ServiceDeskPlus.Request.Template
      description: The template that was used to create the request.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.DisplayId
      description: The display ID of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Id
      description: The unique ID of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Subject
      description: The subject of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Technician
      description: The technician that was assigned to the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Status
      description: The status of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.DueByTime
      description: The due date of the request.
      type: Date
    - contextPath: ServiceDeskPlus.Request.Group
      description: The group to which the request belongs.
      type: String
    - contextPath: ServiceDeskPlus.Request.IsServiceRequest
      description: Indicates whether the request is a service request.
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.CancellationRequested
      description: Indicates whether a cancellation was requested.
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.HasNotes
      description: Indicates whether the command has notes.
      type: Boolean
  - arguments:
    - description: The ID of the request to delete.
      name: request_id
      required: true
    description: Deletes the request with the specified ID. To delete multiple IDs, pass a comma-separated list (string) of the IDs of the requests.
    name: service-desk-plus-request-delete
  - arguments:
    - description: Subject of the request.
      name: subject
      required: true
    - description: Description of the request.
      name: description
    - auto: PREDEFINED
      description: Request type. Choose one of the listed options or provide a dictionary representing a request_type object. Can be "Incident", "Request For Information", or "Service Request".
      name: request_type
      predefined:
      - Incident
      - Request For Information
      - Service Request
    - description: Description about the impact of the request; must not exceed 250 characters.
      name: impact_details
    - auto: PREDEFINED
      description: Impact of the request. Choose one of the listed options or provide a dictionary representing an impact object. Can be "Affects Business", "Affects Department", "Affects Group", or "Affects User".
      name: impact
      predefined:
      - Affects Business
      - Affects Department
      - Affects Group
      - Affects User
    - auto: PREDEFINED
      defaultValue: Open
      description: Indicates the current status of this request. Choose one of the listed options or provide a dictionary representing a status object. Can be "Open", "Closed", "On Hold", "Resolved", or "Canceled".
      name: status
      predefined:
      - Open
      - Closed
      - On Hold
      - Resolved
      - Canceled
    - auto: PREDEFINED
      description: The mode in which to create the request. Choose one of the listed options or provide a dictionary representing a mode object. Can be "E-mail", "Phone Call", or "Web Form".
      name: mode
      predefined:
      - E-Mail
      - Phone Call
      - Web Form
    - auto: PREDEFINED
      description: Level of the request. Choose one of the listed options or provide a dictionary representing a level object. Can be "Tier 1", "Tier 2", "Tier 3", or "Tier 4".
      name: level
      predefined:
      - Tier 1
      - Tier 2
      - Tier 3
      - Tier 4
    - auto: PREDEFINED
      description: Urgency of the request. Choose one of the listed options or provide a dictionary representing an urgency object. Can be "High", "Low", "Normal", or "Urgent".
      name: urgency
      predefined:
      - High
      - Low
      - Normal
      - Urgent
    - auto: PREDEFINED
      description: Priority of the request. Choose one of the listed options or provide a dictionary representing a priority object. Can be "High", "Low", "Normal", or "Meduium".
      name: priority
      predefined:
      - High
      - Low
      - Normal
      - Medium
    - description: Service category to which this request belongs. String representing the category's name.
      name: service_category
    - description: Indicates who made the request. Enter the name of the requester as a string or a dictionary representing a requester object.
      name: requester
    - description: Array of asset objects associated to the request.
      name: assets
    - description: Denotes the site to which the request belongs. Enter a site name or provide a dictionary representing a site object.
      name: site
    - description: Group to which the request belongs. Enter the name of the group or a dictionary representing a group object.
      name: group
    - description: Technician assigned to the request. Enter the name of the technician or a dictoinary representing a technician object.
      name: technician
    - description: Category to which the request belongs. Enter the name of the category or a dictionary representing a category object.
      name: category
    - description: Subcategory to which the request belongs. Enter the name of the subcategory or a dictionary representing a subcategory object.
      name: subcategory
    - description: Item of the request. Enter the item's name or a dictionary representing an item object.
      name: item
    - description: Array of email IDs to notify about the happenings of the request.
      name: email_ids_to_notify
    - description: Boolean value indicating if the request has been marked as First Call Resolution.
      name: is_fcr
    - description: Holds the resource data mapped to the request.
      name: resources
    - description: 'Holds UDF fields'' values (string) associated with the request in the format: "key1:value1,key2:value2" or a dictionary in the form "{''key1'':''val1'',''key2'':''val2''}".'
      name: udf_fields
    description: Creates new requests.
    name: service-desk-plus-request-create
    outputs:
    - contextPath: ServiceDeskPlus.Request.Requester
      description: Who made the request.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.CreatedTime
      description: The time the request was created.
      type: Date
    - contextPath: ServiceDeskPlus.Request.Template
      description: The template that was used to create the request.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.DisplayId
      description: The display ID of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Id
      description: The unique ID of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Subject
      description: The subject of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Technician
      description: The technician that was assigned to the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Status
      description: The status of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.DueByTime
      description: The due date of the request.
      type: Date
    - contextPath: ServiceDeskPlus.Request.Group
      description: The group to which the request belongs.
      type: String
    - contextPath: ServiceDeskPlus.Request.IsServiceRequest
      description: Indicates whether the request is a service request.
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.CancellationRequested
      description: Indicates whether a cancellation was requested.
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.HasNotes
      description: Indicates whether the command has notes.
      type: Boolean
  - arguments:
    - description: The ID of the request.
      name: request_id
      required: true
    - description: Subject of the request.
      name: subject
    - description: Description of the request.
      name: description
    - auto: PREDEFINED
      description: Request type. Choose one of the listed options or provide a dictionary representing a request_type object. Can be "Incident", "Request For Information", or "Service Request".
      name: request_type
      predefined:
      - Incident
      - Request For Information
      - Service Request
    - auto: PREDEFINED
      description: Impact of the request. Choose one of the listed options or provide a dictionary representing an impact object. Can be "Affects Business", "Affects Department", "Affects Group", or "Affects User".
      name: impact
      predefined:
      - Affects Business
      - Affects Department
      - Affects Group
      - Affects User
    - auto: PREDEFINED
      defaultValue: Open
      description: Indicates the current status of this request. Choose one of the listed options or provide a dictionary representing a status object. Can be "Open", "Closed", "On Hold", "Resolved", or "Canceled".
      name: status
      predefined:
      - Open
      - Closed
      - On Hold
      - Resolved
      - Canceled
    - auto: PREDEFINED
      description: The mode in which to create the request. Choose one of the listed options or provide a dictionary representing a mode object. Can be "E-mail", "Phone Call", or "Web Form".
      name: mode
      predefined:
      - E-Mail
      - Phone Call
      - Web Form
    - auto: PREDEFINED
      description: Level of the request. Choose one of the listed options or provide a dictionary representing a level object. Can be "Tier 1", "Tier 2", "Tier 3", or "Tier 4".
      name: level
      predefined:
      - Tier 1
      - Tier 2
      - Tier 3
      - Tier 4
    - auto: PREDEFINED
      description: Urgency of the request. Choose one of the listed options or provide a dictionary representing an urgency object. Can be "High", "Low", "Normal", or "Urgent".
      name: urgency
      predefined:
      - High
      - Low
      - Normal
      - Urgent
    - auto: PREDEFINED
      description: Priority of the request. Choose one of the listed options or provide a dictionary representing a priority object. Can be "High", "Low", "Normal", or "Meduium".
      name: priority
      predefined:
      - High
      - Low
      - Normal
      - Medium
    - description: Service category to which this request belongs. String representing the category's name.
      name: service_category
    - description: Indicates who made the request. Enter the name of the requester as a string or a dictionary representing a requester object.
      name: requester
    - description: Array of asset objects associated to the request.
      name: assets
    - description: Denotes the site to which the request belongs. Enter a site name or provide a dictionary representing a site object.
      name: site
    - description: Group to which the request belongs. Enter the name of the group or a dictionary representing a group object.
      name: group
    - description: Technician assigned to the request. Enter the name of the technician or a dictionary representing a technician object.
      name: technician
    - description: Category to which the request belongs. Enter the name of the category or a dictionary representing a category object.
      name: category
    - description: Subcategory to which this request belongs. Enter the name of the subcategory or a dictionary representing a subcategory object.
      name: subcategory
    - description: Item of the request. Enter the item's name or a dictionary representing an item object.
      name: item
    - description: Array of email IDs to notify about the happenings of the request.
      name: email_ids_to_notify
    - description: Boolean value indicating if the request has been marked as First Call Resolution.
      name: is_fcr
    - description: Holds the resource data mapped to the request.
      name: resources
    - description: 'Holds UDF fields'' values (string) associated with the request in the format: "key1:value1,key2:value2" or a dictionary in the form "{''key1'':''val1'',''key2'':''val2''}".'
      name: udf_fields
    - description: The reason for updating the request.
      name: update_reason
    description: Updates the specified request.
    name: service-desk-plus-request-update
    outputs:
    - contextPath: ServiceDeskPlus.Request.Requester
      description: Who made the request.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.CreatedTime
      description: The time the request was created.
      type: Date
    - contextPath: ServiceDeskPlus.Request.Template
      description: The template that was used to create the request.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.DisplayId
      description: The display ID of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Id
      description: The unique ID of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Subject
      description: The subject of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Technician
      description: The technician that was assigned to the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.Status
      description: The status of the request.
      type: String
    - contextPath: ServiceDeskPlus.Request.DueByTime
      description: The due date of the request.
      type: Date
    - contextPath: ServiceDeskPlus.Request.Group
      description: The group to which the request belongs.
      type: String
    - contextPath: ServiceDeskPlus.Request.IsServiceRequest
      description: Indicates whether the request is a service request.
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.CancellationRequested
      description: Indicates whether a cancellation was requested.
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.HasNotes
      description: Indicates whether the command has notes.
      type: Boolean
  - arguments:
    - description: The ID of the request to assign.
      name: request_id
      required: true
    - description: The name of the technician to assign to the request.
      name: technician
    - description: The name of the group to assign to the request.
      name: group
    description: Assigns the specified request to a technician and/or group.
    name: service-desk-plus-request-assign
  - arguments:
    - description: The ID of the request that should be picked up.
      name: request_id
      required: true
    description: Allows a technician to pickup the specified with the given request ID on the technician's name.
    name: service-desk-plus-request-pickup
  - arguments:
    - description: The request for which to get a list of linked requests.
      name: request_id
      required: true
    description: Gets a list with all the linked requests under the specified request.
    name: service-desk-plus-linked-request-list
    outputs:
    - contextPath: ServiceDeskPlus.Request.LinkRequests.Comments
      description: The comment that was added to the linked request.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.LinkRequests.LinkedRequest
      description: The linked request information.
      type: Unknown
  - arguments:
    - description: The ID of the request to which to add the resolution.
      name: request_id
      required: true
    - description: The content of the resolution to add to the request.
      name: resolution_content
    - auto: PREDEFINED
      description: A boolean value indicating whether the same resolution should be added to all requests linked to the request. Can be "true" or "false".
      name: add_to_linked_requests
      predefined:
      - 'true'
      - 'false'
    description: Adds a resolution to the specified request.
    name: service-desk-plus-request-resolution-add
  - arguments:
    - description: The ID of the request for which to get the resolution.
      name: request_id
      required: true
    description: Gets the resolution of the specified request.
    name: service-desk-plus-request-resolutions-list
    outputs:
    - contextPath: ServiceDeskPlus.Request.Resolution.Content
      description: The content of the resolution of the request.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.Resolution.SubmittedBy
      description: The details of who submitted the resolution.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.Resolution.SubmittedOn
      description: The date the resolution was submitted.
      type: Unknown
    - contextPath: ServiceDeskPlus.Request.Resolution.ResolutionAttachments
      description: The attachments that were added to the resolution.
      type: Unknown
  - arguments:
    - description: The code received when creating the application.
      name: code
      required: true
      secret: true
    description: This function generates the refresh token that should be used in the instance configurations.
    name: service-desk-plus-generate-refresh-token
  - arguments:
    - description: The ID of the request for which the links should be modified.
      name: request_id
      required: true
    - auto: PREDEFINED
      description: Specifies whether to link or unlink this request with the specified requests. Can be "Link" or "Unlink".
      name: action
      predefined:
      - Link
      - Unlink
      required: true
    - description: A comma-separated list of request IDs to link or unlink from the given request. Multiple IDs can be passed, separated by a comma.
      name: linked_requests_id
      required: true
    - description: The comment to add when linking requests (optional).
      name: comment
    description: Links or unlinks multiple commands.
    name: service-desk-plus-link-request-modify
  - arguments:
    - description: The comments to add when closing the request.
      name: closure_comments
    - auto: PREDEFINED
      description: The closure code to add to the request. Can be "Cancelled", "Failed", "Postponed", "Rejected", "Success" or "Unable to Reproduce".
      name: closure_code
      predefined:
      - Cancelled
      - Failed
      - Postponed
      - Rejected
      - Success
      - Unable to Reproduce
    - description: The requester comments to add to the request.
      name: requester_ack_comments
    - auto: PREDEFINED
      description: A boolean value indicating whether the requester needs to acknowledge the resolution. Can be "true" or "false".
      name: requester_ack_resolution
      predefined:
      - 'true'
      - 'false'
    - description: The ID of the request to close.
      name: request_id
      required: true
    description: Closes the specified request.
    name: service-desk-plus-request-close
  - arguments:
    - description: The ID of the request from which to retrieve notes.
      name: request_id
      required: true
    - description: The ID of the note from which to retrieve data.
      name: request_note_id
      required: false
    name: service-desk-plus-request-notes-list
    description: Get a request specific note, or list all of its notes.
    outputs:
    - contextPath: ServiceDeskPlus.Request.Note.mark_first_response
      description: 'Whether to mark the request note first response.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.created_time.display_value
      description: 'The request note created time display value.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.created_time.value
      description: 'The request note created time value.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.add_to_linked_requests
      description: 'Whether to add notes from a specific request to its linked requests.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.request.display_id
      description: 'The request display ID.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.request.subject
      description: 'The request subject.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.request.id
      description: 'The request ID.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.notify_technician
      description: 'Whether to notify the technician.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.show_to_requester
      description: 'Whether to show request notes to the requester.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.description
      description: 'The request note description.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.id
      description: 'The request note ID.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.email_id
      description: 'The email ID of the request note creator.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.is_technician
      description: 'Whether the request note creator is a technician.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.created_by.sms_mail
      description: 'The request note creator SMS mail.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.phone
      description: 'The request note creator phone number.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.name
      description: 'The request note creator name.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.mobile
      description: 'The request note creator mobile number.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.id
      description: 'The request note creator ID.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.created_by.photo_url
      description: 'The request note creator photo URL.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.is_vip_user
      description: 'Whether the request note creator is a VIP user.'
      type: Boolean
  - arguments:
    - description: The ID of the request from which to retrieve notes.
      name: request_id
      required: true
    - description: The request note description.
      name: description
      required: false
    - description: Whether to mark the request note first response.
      name: mark_first_response
      auto: PREDEFINED
      defaultValue: "false"
      predefined:
      - "true"
      - "false"
    - description: Whether to add notes from a specific request to its linked requests.
      name: add_to_linked_requests
      auto: PREDEFINED
      defaultValue: "false"
      predefined:
      - "true"
      - "false"
    - description: Whether to notify the technician.
      name: notify_technician
      auto: PREDEFINED
      defaultValue: "false"
      predefined:
      - "true"
      - "false"
    - description: Whether to show request notes to the requester.
      name: show_to_requester
      auto: PREDEFINED
      defaultValue: "false"
      predefined:
      - "true"
      - "false"
    name: service-desk-plus-request-notes-add
    description: Adds a request note.
    outputs:
    - contextPath: ServiceDeskPlus.Request.Note.mark_first_response
      description: 'Whether to mark the request note first response.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.created_time.display_value
      description: 'The request note created time display value.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.created_time.value
      description: 'The request note created time value.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.add_to_linked_requests
      description: 'Whether to add notes from a specific request to its linked requests.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.request.display_id
      description: 'The request display ID.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.request.subject
      description: 'The request subject.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.request.id
      description: 'The request ID.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.notify_technician
      description: 'Whether to notify the technician.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.show_to_requester
      description: 'Whether to show request notes to the requester.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.description
      description: 'The request note description.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.id
      description: 'The request note ID.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.email_id
      description: 'The email ID of the request note creator.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.is_technician
      description: 'Whether the request note creator is a technician.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.created_by.sms_mail
      description: 'The request note creator SMS mail.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.phone
      description: 'The request note creator phone number.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.name
      description: 'The request note creator name.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.mobile
      description: 'The request note creator mobile number.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.id
      description: 'The request note creator ID.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.created_by.photo_url
      description: 'The request note creator photo URL.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.is_vip_user
      description: 'Whether the request note creator is a VIP user.'
      type: Boolean
  - arguments:
    - description: The ID of the request from which to delete notes.
      name: request_id
      required: true
    - description: The ID of the note to delete.
      name: request_note_id
      required: true
    name: service-desk-plus-request-notes-delete
    description: Deletes a request note.
  - arguments:
    - description: The ID of the note from which to retrieve data.
      name: request_note_id
      required: true
    - description: The ID of the request from which to retrieve notes.
      name: request_id
      required: true
    - description: The note description.
      name: description
      required: true
    - description: Whether to mark the request note first response.
      name: mark_first_response
      auto: PREDEFINED
      defaultValue: "false"
      predefined:
      - "true"
      - "false"
    - description: Whether to add notes from a specific request to its linked requests.
      name: add_to_linked_requests
      auto: PREDEFINED
      defaultValue: "false"
      predefined:
      - "true"
      - "false"
    - description: Whether to notify the technician.
      name: notify_technician
      auto: PREDEFINED
      defaultValue: "false"
      predefined:
      - "true"
      - "false"
    - description: Whether to show request notes to the requester.
      name: show_to_requester
      auto: PREDEFINED
      defaultValue: "false"
      predefined:
      - "true"
      - "false"
    name: service-desk-plus-request-notes-update
    description: Updates a request note.
    outputs:
    - contextPath: ServiceDeskPlus.Request.Note.mark_first_response
      description: 'Mark first response or not.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.created_time.display_value
      description: 'The request note created time display value.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.created_time.value
      description: 'The request note created time value.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.add_to_linked_requests
      description: 'Whether to add notes from a specific request to its linked requests.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.request.display_id
      description: 'The request display ID.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.request.subject
      description: 'The request subject.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.request.id
      description: 'The request ID.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.notify_technician
      description: 'Whether to notify the technician.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.show_to_requester
      description: 'Whether to show request notes to the requester.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.description
      description: 'The request note description.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.id
      description: 'The request note ID.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.email_id
      description: 'The email ID of the request note creator.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.is_technician
      description: 'Whether the request note creator is a technician.'
      type: Boolean
    - contextPath: ServiceDeskPlus.Request.Note.created_by.sms_mail
      description: 'The request note creator SMS mail.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.phone
      description: 'The request note creator phone number.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.name
      description: 'The request note creator name.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.mobile
      description: 'The request note creator mobile number.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.id
      description: 'The request note creator ID.'
      type: Date
    - contextPath: ServiceDeskPlus.Request.Note.created_by.photo_url
      description: 'The request note creator photo URL.'
      type: String
    - contextPath: ServiceDeskPlus.Request.Note.created_by.is_vip_user
      description: 'Whether the request note creator is a VIP user.'
      type: Boolean
  dockerimage: demisto/python3:3.12.13.10116658
  isfetch: true
  runonce: false
  script: '-'
  subtype: python3
  type: python
tests:
- Service Desk Plus Test
fromversion: 5.0.0
sectionorder:
- Connect
- Collect