category: Case Management
provider: ServiceNow
commonfields:
  id: ServiceNow
  version: -1
configuration:
- display: ServiceNow URL, in the format https://company.service-now.com/
  name: url
  required: true
  type: 0
- display: Username
  name: credentials
  type: 9
  required: false
- defaultvalue: ''
  display: Use system proxy settings
  name: proxy
  type: 8
  required: false
- defaultvalue: 'false'
  display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
- defaultvalue: incident
  display: Default ticket type for running ticket commands and fetching incidents
  name: ticket_type
  type: 0
  required: false
- display: ServiceNow API Version (e.g. 'v1')
  name: api_version
  type: 0
  required: false
- display: Fetch incidents
  name: isFetch
  type: 8
  required: false
- defaultvalue: stateNOT IN6,7
  display: The query to use when fetching incidents
  name: sysparm_query
  type: 0
  required: false
- defaultvalue: '10'
  display: How many incidents to fetch each time
  name: fetch_limit
  type: 0
  required: false
- defaultvalue: 10 minutes
  display: First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days, 3 months, 1 year)
  name: fetch_time
  type: 0
  required: false
- defaultvalue: opened_at
  display: |-
    Timestamp field to filter by (e.g., `opened_at`)
    This is how the filter is applied to the query: “ORDERBYopened_at^opened_at>[Last Run]. To prevent duplicate incidents, this field is mandatory for fetching incidents.
  name: timestamp_field
  type: 0
  required: false
- display: Incident type
  name: incidentType
  type: 13
  required: false
- display: Get incident attachments
  name: get_attachments
  type: 8
  required: false
description: Deprecated. Use the ServiceNow v2 integration instead.
display: ServiceNow (Deprecated)
deprecated: true
name: ServiceNow
script:
  commands:
  - arguments:
    - default: true
      description: Ticket System ID
      name: id
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - description: Ticket number to retrieve
      name: number
    - auto: PREDEFINED
      defaultValue: 'false'
      description: Whether to retrieve ticket attachments, default false
      name: get_attachments
      predefined:
      - 'true'
      - 'false'
    deprecated: true
    description: Retrieve ticket information by specific ticket ID
    name: servicenow-get-ticket
    outputs:
    - contextPath: ServiceNow.Ticket.ID
      description: ServiceNow ticket ID
      type: string
    - contextPath: ServiceNow.Ticket.OpenedBy
      description: ServiceNow ticket opener ID
      type: string
    - contextPath: ServiceNow.Ticket.CreatedOn
      description: ServiceNow ticket creation date.
      type: date
    - contextPath: ServiceNow.Ticket.Assignee
      description: ServiceNow ticket assignee ID
      type: string
    - contextPath: ServiceNow.Ticket.State
      description: ServiceNow ticket state
      type: string
    - contextPath: ServiceNow.Ticket.Summary
      description: ServiceNow ticket short summary
      type: string
    - contextPath: ServiceNow.Ticket.Number
      description: ServiceNow ticket number
      type: string
    - contextPath: ServiceNow.Ticket.Active
      description: ServiceNow ticket active
      type: boolean
    - contextPath: ServiceNow.Ticket.AdditionalComments
      description: ServiceNow ticket comments
      type: string
    - contextPath: ServiceNow.Ticket.Priority
      description: ServiceNow ticket priority
      type: string
    - contextPath: ServiceNow.Ticket.OpenedAt
      description: ServiceNow ticket opening time
      type: date
    - contextPath: ServiceNow.Ticket.ResolvedBy
      description: ServiceNow ticket resolver ID
      type: string
    - contextPath: ServiceNow.Ticket.CloseCode
      description: ServiceNow ticket close code
      type: string
    - contextPath: File.Info
      description: Attachment file info
      type: string
    - contextPath: File.Name
      description: Attachment file name
      type: string
    - contextPath: File.Size
      description: Attachment file size
      type: number
    - contextPath: File.SHA1
      description: Attachment file SHA1
      type: string
    - contextPath: File.SHA256
      description: Attachment file SHA256
      type: string
    - contextPath: File.EntryID
      description: Attachment file entry ID
      type: string
    - contextPath: File.Type
      description: Attachment file type
      type: string
    - contextPath: File.MD5
      description: Attachment file MD5
      type: string
  - arguments:
    - default: true
      description: Ticket System ID to retrieve
      name: id
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - description: Ticket number to retrieve
      name: number
    - description: Whether to retrieve ticket attachments, default false
      name: get_attachments
    deprecated: true
    description: Deprecated. Use servicenow-get-ticket or servicenow-get-record instead
    name: servicenow-get
    outputs:
    - contextPath: Ticket.ID
      description: The unique ticket identifier(sys_id).
      type: string
    - contextPath: Ticket.Creator
      description: A string field that indicates the user who created the ticket.
      type: string
    - contextPath: Ticket.CreatedOn
      description: The date and time when the ticket was created.
      type: date
    - contextPath: Ticket.Assignee
      description: Specifies the user assigned to complete the ticket. By default, this field uses a reference qualifier to only display users with the itil role.
      type: string
    - contextPath: Ticket.State
      description: Status of the ticket.
      type: string
    - contextPath: Ticket.Summary
      description: A human-readable title for the record.
      type: string
    - contextPath: Ticket.Number
      description: The display value of the ticket.
      type: string
    - contextPath: Ticket.Active
      description: Specifies whether work is still being done on a task or whether the work for the task is complete.
      type: boolean
    - contextPath: Ticket.AdditionalComments
      description: Comments about the task record.
      type: Unknown
    - contextPath: Ticket.Priority
      description: Specifies how high a priority the ticket should be for the assignee.
      type: string
    - contextPath: Ticket.OpenedAt
      description: The date and time when the ticket was opened for the first time.
      type: date
    - contextPath: File.Info
      description: Attachment file info
      type: string
    - contextPath: File.Name
      description: Attachment file name
      type: string
    - contextPath: File.Size
      description: Attachment file size
      type: number
    - contextPath: File.SHA1
      description: Attachment file SHA1
      type: string
    - contextPath: File.SHA256
      description: Attachment file SHA256
      type: string
    - contextPath: File.EntryID
      description: Attachment file entry ID
      type: string
    - contextPath: File.Type
      description: Attachment file type
      type: string
    - contextPath: File.MD5
      description: Attachment file MD5
      type: string
  - arguments:
    - description: Short description of the ticket
      name: short_description
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - auto: PREDEFINED
      description: Ticket urgency
      name: urgency
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Ticket severity
      name: severity
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Ticket impact
      name: impact
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Set ticket as Active
      name: active
      predefined:
      - 'true'
      - 'false'
    - description: Set ticket ActivityDue - format "2016-07-02 21:51:11"
      name: activity_due
    - description: List of assigned users to the ticket
      name: additional_assignee_list
    - description: Ticket history approval
      name: approval_history
    - description: Set ticket ApprovalSet - format "2016-07-02 21:51:11"
      name: approval_set
    - description: To whom the ticket is assigned
      name: assigned_to
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: business_duration
    - description: Business service
      name: business_service
    - description: Business source
      name: business_stc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: calendar_duration
    - description: UID Format
      name: caller_id
    - description: Category of ticket
      name: category
    - description: UID Format
      name: caused_by
    - auto: PREDEFINED
      description: Ticket's close code
      name: close_code
      predefined:
      - Solved (Work Around)
      - Solved (Permanently)
      - Solved Remotely (Work Around)
      - Solved Remotely (Permanently)
      - Not Solved (Not Reproducible)
      - Not Solved (Too Costly)
      - Closed/Resolved by Caller
    - description: Close notes of the ticket
      name: close_notes
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: closed_at
    - description: User who closed the ticket
      name: closed_by
    - description: UID Format
      name: cmdb_ci
    - description: Format type journal input
      name: comments
    - description: Format type journal input
      name: comments_and_work_notes
    - description: UID Format
      name: company
    - description: Contact type
      name: contact_type
    - description: Correlation display
      name: correlation_display
    - description: Correlation id
      name: correlation_id
    - description: UID Format
      name: delivery_plan
    - auto: PREDEFINED
      description: If you want to display comments, work_notes...
      name: display
      predefined:
      - 'true'
      - 'false'
    - description: Ticket description
      name: description
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: due_date
    - description: Escalation
      name: escalation
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: expected_start
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: follow_up
    - description: UID format list
      name: group_list
    - auto: PREDEFINED
      description: Is the ticket solved in the knowledge base
      name: knowledge
      predefined:
      - 'true'
      - 'false'
    - description: Location of the ticket
      name: location
    - description: SLA of the ticket
      name: made_sla
    - auto: PREDEFINED
      description: Notify about this ticket
      name: notify
      predefined:
      - '1'
      - '0'
    - description: Order number
      name: order
    - description: UID Format
      name: parent
    - description: UID Format
      name: parent_incident
    - description: UID Format
      name: problem_id
    - description: How many users included in this ticket before
      name: reassignment_count
    - description: How many time the ticket has been reopened
      name: reopen_count
    - description: 'Resolving time, Format: YYYY-MM-DD HH:MM:SS'
      name: resolved_at
    - description: UID Format
      name: resolved_by
    - description: UID
      name: rfc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sla_due
    - description: Subcategory
      name: subcategory
    - description: Last updated by
      name: sys_updated_by
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sys_updated_on
    - description: Input from the end user
      name: user_input
    - description: A list of watched tickets
      name: watch_list
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: work_end
    - description: Format journal list
      name: work_notes
    - description: List with UIDs
      name: work_notes_list
    - description: Date when started to work on the ticket
      name: work_start
    - description: Set AssignmentGroup - sys_id of group
      name: assignment_group
    - description: integer
      name: incident_state
    - description: Ticket number
      name: number
    - auto: PREDEFINED
      description: Priority of the ticket
      name: priority
      predefined:
      - 5 - Planning
      - 4 - Low
      - 3 - Moderate
      - 2 - High
      - 1 - Critical
    - description: Template name to use as a base to create new tickets.
      name: template
    - description: 'Custom(user defined) fields in the format: fieldname1=value;fieldname2=value; custom fields start with a "u_".'
      name: custom_fields
    - auto: PREDEFINED
      defaultValue: normal
      description: Type of Change Request ticket
      name: change_type
      predefined:
      - normal
      - standard
      - emergency
    - description: State of the ticket, e.g., "Closed" or "7" or "7 - Closed".
      name: state
    - description: ' Ticket opening time, Format: YYYY-MM-DD HH:MM:SS'
      name: opened_at
    - description: Caller system ID
      name: caller
    deprecated: true
    description: Create new ServiceNow ticket
    name: servicenow-create-ticket
    outputs:
    - contextPath: ServiceNow.Ticket.ID
      description: ServiceNow ticket ID
      type: string
    - contextPath: ServiceNow.Ticket.OpenedBy
      description: ServiceNow ticket opener ID
      type: string
    - contextPath: ServiceNow.Ticket.CreatedOn
      description: ServiceNow ticket creation date.
      type: date
    - contextPath: ServiceNow.Ticket.Assignee
      description: ServiceNow ticket assignee ID
      type: string
    - contextPath: ServiceNow.Ticket.State
      description: ServiceNow ticket state
      type: string
    - contextPath: ServiceNow.Ticket.Summary
      description: ServiceNow ticket short summary
      type: string
    - contextPath: ServiceNow.Ticket.Number
      description: ServiceNow ticket number
      type: string
    - contextPath: ServiceNow.Ticket.Active
      description: ServiceNow ticket active
      type: boolean
    - contextPath: ServiceNow.Ticket.AdditionalComments
      description: ServiceNow ticket comments
      type: string
    - contextPath: ServiceNow.Ticket.Priority
      description: ServiceNow ticket priority
      type: string
    - contextPath: ServiceNow.Ticket.OpenedAt
      description: ServiceNow ticket opening time
      type: date
    - contextPath: ServiceNow.Ticket.ResolvedBy
      description: ServiceNow ticket resolver ID
      type: string
    - contextPath: ServiceNow.Ticket.CloseCode
      description: ServiceNow ticket close code
      type: string
  - arguments:
    - description: Short description of the ticket
      name: short_description
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - auto: PREDEFINED
      description: Ticket urgency
      name: urgency
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Ticket severity
      name: severity
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Ticket impact
      name: impact
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Set ticket as Active
      name: active
      predefined:
      - 'true'
      - 'false'
    - description: Set ticket ActivityDue - format "2016-07-02 21:51:11" glide_date_time
      name: activity_due
    - description: List of assigned users to the ticket
      name: additional_assignee_list
    - description: Ticket history approval
      name: approval_history
    - description: Set ticket ApprovalSet - format "2016-07-02 21:51:11" glide_date_time
      name: approval_set
    - description: To whom the ticket is assigned
      name: assigned_to
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: business_duration
    - description: Business service
      name: business_service
    - description: Business source
      name: business_stc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: calendar_duration
    - description: UID Format
      name: caller_id
    - description: Category of ticket
      name: category
    - description: UID Format
      name: caused_by
    - description: Ticket's close code
      name: close_code
    - description: Close notes of the ticket
      name: close_notes
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: closed_at
    - description: User who closed the ticket
      name: closed_by
    - description: UID Format
      name: cmdb_ci
    - description: Format type journal input
      name: comments
    - description: Format type journal input
      name: comments_and_work_notes
    - description: UID Format
      name: company
    - description: Contact type
      name: contact_type
    - description: Correlation display
      name: correlation_display
    - description: Correlation id
      name: correlation_id
    - description: UID Format
      name: delivery_plan
    - auto: PREDEFINED
      description: If you want to display comments, work_notes...
      name: display
      predefined:
      - 'true'
      - 'false'
    - description: Ticket description
      name: description
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: due_date
    - description: Escalation
      name: escalation
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: expected_start
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: follow_up
    - description: UID format list
      name: group_list
    - auto: PREDEFINED
      description: Is the ticket solved in the knowledge base
      name: knowledge
      predefined:
      - 'true'
      - 'false'
    - description: Location of the ticket
      name: location
    - description: SLA of the ticket
      name: made_sla
    - auto: PREDEFINED
      description: Notify about this ticket
      name: notify
      predefined:
      - '1'
      - '0'
    - description: Order number
      name: order
    - description: UID Format
      name: parent
    - description: UID Format
      name: parent_incident
    - description: UID Format
      name: problem_id
    - description: How many users included in this ticket before
      name: reassignment_count
    - description: How many time the ticket has been reopened
      name: reopen_count
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: resolved_at
    - description: UID Format
      name: resolved_by
    - description: UID
      name: rfc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sla_due
    - description: Subcategory
      name: subcategory
    - description: Last updated by
      name: sys_updated_by
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sys_updated_on
    - description: Input from the end user
      name: user_input
    - description: A list of watched tickets
      name: watch_list
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: work_end
    - description: Format journal list
      name: work_notes
    - description: List with UIDs
      name: work_notes_list
    - description: Date when started to work on the ticket
      name: work_start
    - description: Set AssignmentGroup - uuid of group like 46b87022a9fe198101a78787e40d7547
      name: assignment_group
    - description: integer
      name: incident_state
    - description: Ticket number
      name: number
    - auto: PREDEFINED
      description: Priority of the ticket (number)
      name: priority
      predefined:
      - 5 - Planning
      - 4 - Low
      - 3 - Moderate
      - 2 - High
      - 1 - Critical
    - description: Template name to use as a base to create new tickets.
      name: template
    - description: 'Custom(user defined) fields in the format: fieldname1=value;fieldname2=value;...'
      name: custom_fields
    - auto: PREDEFINED
      defaultValue: normal
      description: Type of Change Request ticket
      name: type
      predefined:
      - normal
      - standard
      - emergency
    - description: State of the ticket
      name: state
    deprecated: true
    description: Deprecated. Use servicenow-create-ticket or servicenow-create-record instead
    name: servicenow-create
    outputs:
    - contextPath: Ticket.ID
      description: ServiceNow ticket System ID
      type: string
    - contextPath: Ticket.Creator
      description: ServiceNow ticket creator
      type: string
    - contextPath: Ticket.Assignee
      description: ServiceNow ticket assignee
      type: string
    - contextPath: Ticket.State
      description: ServiceNow ticket state
      type: string
    - contextPath: Ticket.Summary
      description: ServiceNow ticket short summary
      type: string
    - contextPath: Ticket.Number
      description: ServiceNow ticket number
      type: string
  - arguments:
    - description: Short description of the ticket
      name: short_description
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
    - description: Ticket urgency
      name: urgency
    - description: Ticket severity
      name: severity
    - description: Ticket impact
      name: impact
    - auto: PREDEFINED
      description: Set ticket as Active
      name: active
      predefined:
      - 'true'
      - 'false'
    - description: Set ticket ActivityDue - format "2016-07-02 21:51:11" glide_date_time
      name: activity_due
    - description: List of assigned users to the ticket
      name: additional_assignee_list
    - description: Ticket history approval
      name: approval_history
    - description: Set ticket ApprovalSet - format "2016-07-02 21:51:11" glide_date_time
      name: approval_set
    - description: To whom the ticket is assigned
      name: assigned_to
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: business_duration
    - description: Business service
      name: business_service
    - description: Business source
      name: business_stc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: calendar_duration
    - description: UID Format
      name: caller_id
    - description: Category name
      name: category
    - description: UID Format
      name: caused_by
    - description: Ticket's close code
      name: close_code
    - description: Close notes of the ticket
      name: close_notes
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: closed_at
    - description: User who closed the ticket
      name: closed_by
    - description: UID Format
      name: cmdb_ci
    - description: Format type journal input
      name: comments
    - description: Format type journal input
      name: comments_and_work_notes
    - description: UID Format
      name: company
    - description: Contact type
      name: contact_type
    - description: Correlation display
      name: correlation_display
    - description: Correlation id
      name: correlation_id
    - description: UID Format
      name: delivery_plan
    - auto: PREDEFINED
      description: If you want to display comments, work_notes...
      name: display
      predefined:
      - 'true'
      - 'false'
    - description: Ticket description
      name: description
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: due_date
    - description: Escalation
      name: escalation
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: expected_start
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: follow_up
    - description: UID format list
      name: group_list
    - auto: PREDEFINED
      description: Is the ticket solved in the knowledge base
      name: knowledge
      predefined:
      - 'true'
      - 'false'
    - description: Location of the ticket
      name: location
    - description: SLA of the ticket
      name: made_sla
    - auto: PREDEFINED
      description: Notify about this ticket
      name: notify
      predefined:
      - '1'
      - '0'
    - description: Order number
      name: order
    - description: UID Format
      name: parent
    - description: UID Format
      name: parent_incident
    - description: UID Format
      name: problem_id
    - description: How many users included in this ticket before
      name: reassignment_count
    - description: How many time the ticket has been reopened
      name: reopen_count
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: resolved_at
    - description: UID Format
      name: resolved_by
    - description: UID
      name: rfc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sla_due
    - description: Subcategory
      name: subcategory
    - description: Last updated by
      name: sys_updated_by
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sys_updated_on
    - description: Input from the end user
      name: user_input
    - description: A list of watched tickets
      name: watch_list
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: work_end
    - description: Format journal list
      name: work_notes
    - description: List with UIDs
      name: work_notes_list
    - description: Date when started to work on the ticket
      name: work_start
    - description: Set AssignmentGroup - uuid of group like 46b87022a9fe198101a78787e40d7547
      name: assignment_group
    - description: integer
      name: incident_state
    - description: Ticket number
      name: number
    - description: Priority of the ticket (number)
      name: priority
    - description: Template name to use as a base to create new tickets.
      name: template
    deprecated: true
    description: Create a new ServiceNow ticket
    name: servicenow-incident-create
    outputs:
    - contextPath: Ticket.ID
      description: ServiceNow ticket System ID
      type: string
    - contextPath: Ticket.Creator
      description: ServiceNow ticket creator
      type: string
    - contextPath: Ticket.Assignee
      description: ServiceNow ticket assignee
      type: string
    - contextPath: Ticket.State
      description: ServiceNow ticket state
      type: string
    - contextPath: Ticket.Summary
      description: ServiceNow ticket short summary
      type: string
    - contextPath: Ticket.Number
      description: ServiceNow ticket number
      type: string
  - arguments:
    - description: Short description of the ticket
      name: short_description
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - auto: PREDEFINED
      description: Ticket urgency
      name: urgency
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Ticket severity
      name: severity
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Ticket impact
      name: impact
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Does the ticket active(true/false)
      name: active
      predefined:
      - 'true'
      - 'false'
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: activity_due
    - description: List of assigned users to the ticket
      name: additional_assignee_list
    - description: Ticket history approval
      name: approval_history
    - description: Set ticket ApprovalSet - format "2016-07-02 21:51:11"
      name: approval_set
    - description: To whom the ticket is assigned
      name: assigned_to
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: business_duration
    - description: Business service
      name: business_service
    - description: Business source
      name: business_stc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: calendar_duration
    - description: UID Format
      name: caller_id
    - description: Category name
      name: category
    - description: UID Format
      name: caused_by
    - auto: PREDEFINED
      description: Ticket's close code
      name: close_code
      predefined:
      - Solved (Work Around)
      - Solved (Permanently)
      - Solved Remotely (Work Around)
      - Solved Remotely (Permanently)
      - Not Solved (Not Reproducible)
      - Not Solved (Too Costly)
      - Closed/Resolved by Caller
    - description: Close notes of the ticket
      name: close_notes
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: closed_at
    - description: User who closed the ticket
      name: closed_by
    - description: UID Format
      name: cmdb_ci
    - description: Format type journal input
      name: comments
    - description: Format type journal input
      name: comments_and_work_notes
    - description: UID Format
      name: company
    - description: Contact type
      name: contact_type
    - description: Correlation display
      name: correlation_display
    - description: Correlation id
      name: correlation_id
    - description: UID Format
      name: delivery_plan
    - auto: PREDEFINED
      description: If you want to display comments, work_notes...
      name: display
      predefined:
      - 'true'
      - 'false'
    - description: Ticket description
      name: description
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: due_date
    - description: Escalation
      name: escalation
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: expected_start
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: follow_up
    - description: UID format list
      name: group_list
    - auto: PREDEFINED
      description: Is the ticket solved in the knowledge base
      name: knowledge
      predefined:
      - 'true'
      - 'false'
    - description: Location of the ticket
      name: location
    - description: SLA of the ticket
      name: made_sla
    - auto: PREDEFINED
      description: Notify about this ticket
      name: notify
      predefined:
      - '1'
      - '0'
    - description: Order number
      name: order
    - description: UID Format
      name: parent
    - description: UID Format
      name: parent_incident
    - description: UID Format
      name: problem_id
    - description: How many users included in this ticket before
      name: reassignment_count
    - description: How many time the ticket has been reopened
      name: reopen_count
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: resolved_at
    - description: UID Format
      name: resolved_by
    - description: UID
      name: rfc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sla_due
    - description: Subcategory
      name: subcategory
    - description: Last updated by
      name: sys_updated_by
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sys_updated_on
    - description: Input from the end user
      name: user_input
    - description: A list of watched tickets
      name: watch_list
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: work_end
    - description: Format journal list
      name: work_notes
    - description: List with UIDs
      name: work_notes_list
    - description: Date when started to work on the ticket
      name: work_start
    - description: UID
      name: assignment_group
    - description: integer
      name: incident_state
    - description: Ticket number
      name: number
    - auto: PREDEFINED
      description: Priority of the ticket
      name: priority
      predefined:
      - 5 - Planning
      - 4 - Low
      - 3 - Moderate
      - 2 - High
      - 1 - Critical
    - description: System ID of the ticket to update
      name: id
      required: true
    - description: 'Custom(user defined) fields in the format: fieldname1=value;fieldname2=value; custom fields start with a "u_".'
      name: custom_fields
    - auto: PREDEFINED
      defaultValue: normal
      description: Type of Change Request ticket
      name: change_type
      predefined:
      - normal
      - standard
      - emergency
    - description: State of the ticket, e.g., "Closed" or "7" or "7 - Closed".
      name: state
    - description: Caller system ID
      name: caller
    deprecated: true
    description: Update specific ticket
    name: servicenow-update-ticket
  - arguments:
    - description: Short description of the ticket
      name: short_description
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - auto: PREDEFINED
      description: Ticket urgency
      name: urgency
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Ticket severity
      name: severity
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Ticket impact
      name: impact
      predefined:
      - 3 - Low
      - 2 - Medium
      - 1 - High
    - auto: PREDEFINED
      description: Does the ticket active(true/false)
      name: active
      predefined:
      - 'true'
      - 'false'
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: activity_due
    - description: List of assigned users to the ticket
      name: additional_assignee_list
    - description: Ticket history approval
      name: approval_history
    - description: Set ticket ApprovalSet - format "2016-07-02 21:51:11" glide_date_time
      name: approval_set
    - description: To whom the ticket is assigned
      name: assigned_to
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: business_duration
    - description: Business service
      name: business_service
    - description: Business source
      name: business_stc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: calendar_duration
    - description: UID Format
      name: caller_id
    - description: Category name
      name: category
    - description: UID Format
      name: caused_by
    - description: Ticket's close code
      name: close_code
    - description: Close notes of the ticket
      name: close_notes
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: closed_at
    - description: User who closed the ticket
      name: closed_by
    - description: UID Format
      name: cmdb_ci
    - description: Format type journal input
      name: comments
    - description: Format type journal input
      name: comments_and_work_notes
    - description: UID Format
      name: company
    - description: Contact type
      name: contact_type
    - description: Correlation display
      name: correlation_display
    - description: Correlation id
      name: correlation_id
    - description: UID Format
      name: delivery_plan
    - auto: PREDEFINED
      description: If you want to display comments, work_notes...
      name: display
      predefined:
      - 'true'
      - 'false'
    - description: Ticket description
      name: description
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: due_date
    - description: Escalation
      name: escalation
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: expected_start
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: follow_up
    - description: UID format list
      name: group_list
    - auto: PREDEFINED
      description: Is the ticket solved in the knowledge base
      name: knowledge
      predefined:
      - 'true'
      - 'false'
    - description: Location of the ticket
      name: location
    - description: SLA of the ticket
      name: made_sla
    - auto: PREDEFINED
      description: Notify about this ticket
      name: notify
      predefined:
      - '1'
      - '0'
    - description: Order number
      name: order
    - description: UID Format
      name: parent
    - description: UID Format
      name: parent_incident
    - description: UID Format
      name: problem_id
    - description: How many users included in this ticket before
      name: reassignment_count
    - description: How many time the ticket has been reopened
      name: reopen_count
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: resolved_at
    - description: UID Format
      name: resolved_by
    - description: UID
      name: rfc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sla_due
    - description: Subcategory
      name: subcategory
    - description: Last updated by
      name: sys_updated_by
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sys_updated_on
    - description: Input from the end user
      name: user_input
    - description: A list of watched tickets
      name: watch_list
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: work_end
    - description: Format journal list
      name: work_notes
    - description: List with UIDs
      name: work_notes_list
    - description: Date when started to work on the ticket
      name: work_start
    - description: UID
      name: assignment_group
    - description: integer
      name: incident_state
    - description: Ticket number
      name: number
    - auto: PREDEFINED
      description: Priority of the ticket
      name: priority
      predefined:
      - 5 - Planning
      - 4 - Low
      - 3 - Moderate
      - 2 - High
      - 1 - Critical
    - description: System ID of the ticket to update
      name: id
      required: true
    - description: 'Custom(user defined) fields in the format: fieldname1=value;fieldname2=value;...'
      name: custom_fields
    - auto: PREDEFINED
      defaultValue: normal
      description: Type of Change Request ticket
      name: type
      predefined:
      - normal
      - standard
      - emergency
    - description: State of the ticket
      name: state
    deprecated: true
    description: Deprecated. Use servicenow-update-ticket or servicenow-update-record instead
    name: servicenow-update
  - arguments:
    - description: Short description of the ticket
      name: short_description
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
    - description: Ticket urgency
      name: urgency
    - description: Ticket severity
      name: severity
    - description: Ticket impact
      name: impact
    - auto: PREDEFINED
      description: Does the ticket active(true/false)
      name: active
      predefined:
      - 'true'
      - 'false'
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: activity_due
    - description: List of assigned users to the ticket
      name: additional_assignee_list
    - description: Ticket history approval
      name: approval_history
    - description: Set ticket ApprovalSet - format "2016-07-02 21:51:11" glide_date_time
      name: approval_set
    - description: To whom the ticket is assigned
      name: assigned_to
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: business_duration
    - description: Business service
      name: business_service
    - description: Business source
      name: business_stc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: calendar_duration
    - description: UID Format
      name: caller_id
    - description: Category name
      name: category
    - description: UID Format
      name: caused_by
    - description: Ticket's close code
      name: close_code
    - description: Close notes of the ticket
      name: close_notes
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: closed_at
    - description: User who closed the ticket
      name: closed_by
    - description: UID Format
      name: cmdb_ci
    - description: Format type journal input
      name: comments
    - description: Format type journal input
      name: comments_and_work_notes
    - description: UID Format
      name: company
    - description: Contact type
      name: contact_type
    - description: Correlation display
      name: correlation_display
    - description: Correlation id
      name: correlation_id
    - description: UID Format
      name: delivery_plan
    - auto: PREDEFINED
      description: If you want to display comments, work_notes...
      name: display
      predefined:
      - 'true'
      - 'false'
    - description: Ticket description
      name: description
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: due_date
    - description: Escalation
      name: escalation
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: expected_start
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: follow_up
    - description: UID format list
      name: group_list
    - auto: PREDEFINED
      description: Is the ticket solved in the knowledge base
      name: knowledge
      predefined:
      - 'true'
      - 'false'
    - description: Location of the ticket
      name: location
    - description: SLA of the ticket
      name: made_sla
    - auto: PREDEFINED
      description: Notify about this ticket
      name: notify
      predefined:
      - '1'
      - '0'
    - description: Order number
      name: order
    - description: UID Format
      name: parent
    - description: UID Format
      name: parent_incident
    - description: UID Format
      name: problem_id
    - description: How many users included in this ticket before
      name: reassignment_count
    - description: How many time the ticket has been reopened
      name: reopen_count
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: resolved_at
    - description: UID Format
      name: resolved_by
    - description: UID
      name: rfc
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sla_due
    - description: Subcategory
      name: subcategory
    - description: Last updated by
      name: sys_updated_by
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: sys_updated_on
    - description: Input from the end user
      name: user_input
    - description: A list of watched tickets
      name: watch_list
    - description: 'Format: YYYY-MM-DD HH:MM:SS'
      name: work_end
    - description: Format journal list
      name: work_notes
    - description: List with UIDs
      name: work_notes_list
    - description: Date when started to work on the ticket
      name: work_start
    - description: UID
      name: assignment_group
    - description: integer
      name: incident_state
    - description: Ticket number
      name: number
    - description: Priority of the ticket (number)
      name: priority
    - description: System ID of the ticket to update
      name: id
      required: true
    deprecated: true
    description: Deprecated. Use servicenow-update-ticket or servicenow-update-record instead
    name: servicenow-incident-update
  - arguments:
    - description: Ticket System ID
      name: id
      required: true
    - auto: PREDEFINED
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    deprecated: true
    description: Delete a ticket from ServiceNow
    name: servicenow-delete-ticket
  - arguments:
    - description: Ticket System ID
      name: id
      required: true
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - description: The actual link to publish in ServiceNow ticket, valid url format, like http://www.demisto.com
      name: link
      required: true
    - description: Publish the link as comment on the ticket, if false will publish the link as WorkNote, format bool
      name: post-as-comment
    - description: The text to represent the link
      name: text
    deprecated: true
    description: Add a link to specific ticket
    name: servicenow-add-link
  - arguments:
    - description: Ticket System ID
      name: id
      required: true
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
    - description: The actual link to publish in ServiceNow ticket, valid url format, like http://www.demisto.com
      name: link
      required: true
    - description: Publish the link as comment on the ticket, by default true, if false will publish the link as WorkNote, format bool
      name: post-as-comment
    - description: The text to represent the link
      name: text
    deprecated: true
    description: Deprecated. Use servicenow-add-link instead.
    name: servicenow-incident-add-link
  - arguments:
    - description: Ticket System ID
      name: id
      required: true
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - description: Comment to add
      name: comment
      required: true
    - auto: PREDEFINED
      defaultValue: 'false'
      description: Specify to publish the note as comment on the ticket.
      name: post-as-comment
      predefined:
      - 'true'
      - 'false'
    deprecated: true
    description: Add comment to specific ticket by providing ticket id
    name: servicenow-add-comment
  - arguments:
    - description: Ticket System ID
      name: id
      required: true
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
    - description: Comment to add
      name: comment
      required: true
    - description: Publish the link as comment on the ticket, if false will publish the link as WorkNote, format bool
      name: post-as-comment
    deprecated: true
    description: Deprecated. Use servicenow-add-comment instead.
    name: servicenow-incident-add-comment
  - arguments:
    - defaultValue: '10'
      description: Limit for how many tickets to retrieve
      name: limit
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - description: The query to run. To learn about querying in ServiceNow, see https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
      name: query
    - defaultValue: '0'
      description: Starting record index to begin retrieving records from
      name: offset
    deprecated: true
    description: Retrieve ticket info with a query
    name: servicenow-query-tickets
    outputs:
    - contextPath: Ticket.ID
      description: The unique ticket identifier.
      type: string
    - contextPath: Ticket.Creator
      description: A string field that indicates the user who created the ticket.
      type: string
    - contextPath: Ticket.CreatedOn
      description: The date and time when the ticket was created.
      type: date
    - contextPath: Ticket.Assignee
      description: Specifies the user assigned to complete the ticket. By default, this field uses a reference qualifier to only display users with the itil role.
      type: string
    - contextPath: Ticket.State
      description: Status of the ticket.
      type: string
    - contextPath: Ticket.Summary
      description: A human-readable title for the record.
      type: string
    - contextPath: Ticket.Number
      description: The display value of the ticket.
      type: string
    - contextPath: Ticket.Active
      description: Specifies whether work is still being done on a task or whether the work for the task is complete.
      type: boolean
    - contextPath: Ticket.AdditionalComments
      description: Comments about the task record.
      type: Unknown
    - contextPath: Ticket.Priority
      description: Specifies how high a priority the ticket should be for the assignee.
      type: string
    - contextPath: Ticket.OpenedAt
      description: The date and time when the ticket was opened for the first time.
      type: date
    - contextPath: Ticket.Escalation
      description: Indicates how long the ticket has been open.
      type: string
  - arguments:
    - defaultValue: '10'
      description: Limit for how many tickets to retrieve
      name: limit
    - description: Query
      name: sysparm_query
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - description: The query to run. To learn about querying in ServiceNow, see https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
      name: query
    deprecated: true
    description: Deprecated. Use servicenow-query-table or servicenow-query-tickets instead.
    name: servicenow-query
    outputs:
    - contextPath: Ticket.ID
      description: ServiceNow ticket System ID
      type: string
    - contextPath: Ticket.Creator
      description: ServiceNow ticket creator
      type: string
    - contextPath: Ticket.Assignee
      description: ServiceNow ticket assignee
      type: string
    - contextPath: Ticket.State
      description: ServiceNow ticket state
      type: string
    - contextPath: Ticket.Summary
      description: ServiceNow ticket short summary
      type: string
    - contextPath: Ticket.Number
      description: ServiceNow ticket number
      type: string
  - arguments:
    - defaultValue: '10'
      description: Limit for how many tickets to retrieve
      name: limit
    - description: Query
      name: sysparm_query
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
    deprecated: true
    description: Deprecated. Use servicenow-query-table or servicenow-query-tickets instead.
    name: servicenow-incidents-query
    outputs:
    - contextPath: Ticket.ID
      description: ServiceNow ticket System ID
      type: string
    - contextPath: Ticket.Creator
      description: ServiceNow ticket creator
      type: string
    - contextPath: Ticket.Assignee
      description: ServiceNow ticket assignee
      type: string
    - contextPath: Ticket.State
      description: ServiceNow ticket state
      type: string
    - contextPath: Ticket.Summary
      description: ServiceNow ticket short summary
      type: string
    - contextPath: Ticket.Number
      description: ServiceNow ticket number
      type: string
  - arguments:
    - description: Ticket System ID
      name: id
      required: true
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
      - sc_request
      - sc_task
    - description: War-room entry ID that includes the file
      name: file_id
      required: true
    - description: Filename of uploaded file to override the existing file name in entry
      name: file_name
    deprecated: true
    description: Upload a file to a specific ticket
    name: servicenow-upload-file
    outputs:
    - contextPath: ServiceNow.Ticket.File.Filename
      description: Name of the file
      type: string
    - contextPath: ServiceNow.Ticket.File.Link
      description: Download link for the file
      type: string
    - contextPath: ServiceNow.Ticket.File.SystemID
      description: System ID of the file
      type: string
  - arguments:
    - description: Ticket System ID
      name: id
      required: true
    - auto: PREDEFINED
      defaultValue: incident
      description: Ticket type
      name: ticket_type
      predefined:
      - incident
      - problem
      - change_request
    - description: War-room entry ID that includes the file
      name: file_id
      required: true
    - description: Filename of uploaded file to override the existing file name in entry
      name: file_name
    deprecated: true
    description: Deprecated. Use servicenow-upload-file instead.
    name: servicenow-incident-upload-file
    outputs:
    - contextPath: Ticket.File.Filename
      description: Name of the file
      type: string
    - contextPath: Ticket.File.Link
      description: Download link for the file
      type: string
    - contextPath: Ticket.File.SystemID
      description: System ID of the file
      type: string
  - arguments:
    - description: Servicenow group name
      name: name
      required: true
    deprecated: true
    description: Deprecated. Use servicenow-query-groups instead.
    name: servicenow-get-groups
    outputs:
    - contextPath: ServiceNowGroups.GroupId
      description: Group Id
      type: string
    - contextPath: ServiceNowGroups.GroupName
      description: Group name
      type: string
  - arguments:
    - description: machine name
      name: computerName
      required: true
    deprecated: true
    description: Deprecated. Use servicenow-query-computers instead.
    name: servicenow-get-computer
    outputs:
    - contextPath: ServiceNowComputer.sys_id
      description: 'Id '
      type: string
    - contextPath: ServiceNowComputer.u_code
      description: Code
      type: string
    - contextPath: ServiceNowComputer.support_group
      description: Support group
      type: string
    - contextPath: ServiceNowComputer.os
      description: Operating System
      type: string
    - contextPath: ServiceNowComputer.comments
      description: Comments
      type: string
  - arguments:
    - description: Record system ID
      name: id
      required: true
    - description: Comma separated table fields to display and output to the context, e.g name,tag,company. ID field is added by default.
      name: fields
    - description: The name of the table to get the record from
      name: table_name
      required: true
    deprecated: true
    description: Retrieve record information by specific record ID
    name: servicenow-get-record
    outputs:
    - contextPath: ServiceNow.Record.ID
      description: The unique record identifier for the record.
      type: string
    - contextPath: ServiceNow.Record.UpdatedBy
      description: A string field that indicates the user who most recently updated the record.
      type: string
    - contextPath: ServiceNow.Record.UpdatedAt
      description: A time-stamp field that indicates the date and time of the most recent update.
      type: date
    - contextPath: ServiceNow.Record.CreatedBy
      description: A string field that indicates the user who created the record.
      type: string
    - contextPath: ServiceNow.Record.CreatedOn
      description: time-stamp field that indicates when a record was created.
      type: date
  - arguments:
    - description: The name of the table to query
      name: table_name
      required: true
    - defaultValue: '10'
      description: Limit for how many tickets to retrieve
      name: limit
    - description: The query to run. For more information about querying in ServiceNow, see https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
      name: query
    - description: Comma separated table fields to display and output to the context, e.g name,tag,company. ID field is added by default.
      isArray: true
      name: fields
    - defaultValue: '0'
      description: Starting record index to begin retrieving records from
      name: offset
    deprecated: true
    description: Query a specified table in ServiceNow
    name: servicenow-query-table
    outputs:
    - contextPath: ServiceNow.Results.ID
      description: The unique record identifier for the record.
      type: string
    - contextPath: ServiceNow.Results.UpdatedBy
      description: A string field that indicates the user who most recently updated the record.
      type: string
    - contextPath: ServiceNow.Results.UpdatedAt
      description: A time-stamp field that indicates the date and time of the most recent update.
      type: date
    - contextPath: ServiceNow.Results.CreatedBy
      description: A string field that indicates the user who created the record.
      type: string
    - contextPath: ServiceNow.Results.CreatedOn
      description: time-stamp field that indicates when a record was created.
      type: date
  - arguments:
    - description: The name of the table to create a record in.
      name: table_name
      required: true
    - description: 'Fields and their values to create the record with, in the format: fieldname1=value;fieldname2=value;...'
      name: fields
    - description: 'Custom(user defined) fields in the format: fieldname1=value;fieldname2=value;...'
      name: custom_fields
    deprecated: true
    description: Create a new record in a specified ServiceNow table
    name: servicenow-create-record
    outputs:
    - contextPath: ServiceNow.Record.ID
      description: The unique record identifier for the record.
      type: string
    - contextPath: ServiceNow.Record.UpdatedBy
      description: A string field that indicates the user who most recently updated the record.
      type: string
    - contextPath: ServiceNow.Record.UpdatedAt
      description: A time-stamp field that indicates the date and time of the most recent update.
      type: date
    - contextPath: ServiceNow.Record.CreatedBy
      description: A string field that indicates the user who created the record.
      type: string
    - contextPath: ServiceNow.Record.CreatedOn
      description: time-stamp field that indicates when a record was created.
      type: date
  - arguments:
    - description: The name of the table to update the record in
      name: table_name
      required: true
    - description: The system ID of the ticket to update
      name: id
      required: true
    - description: 'Fields and their values to update in the record, in the format: fieldname1=value;fieldname2=value;...'
      name: fields
    - description: 'Custom(User defined) fields and their values to update in the record, in the format: fieldname1=value;fieldname2=value;...'
      name: custom_fields
    deprecated: true
    description: Update a record in a specified ServiceNow table
    name: servicenow-update-record
    outputs:
    - contextPath: ServiceNow.Record.ID
      description: The unique record identifier for the record.
      type: string
    - contextPath: ServiceNow.Record.UpdatedBy
      description: A string field that indicates the user who most recently updated the record.
      type: string
    - contextPath: ServiceNow.Record.UpdatedAt
      description: A time-stamp field that indicates the date and time of the most recent update.
      type: date
    - contextPath: ServiceNow.Record.CreatedBy
      description: A string field that indicates the user who created the record.
      type: string
    - contextPath: ServiceNow.Record.CreatedOn
      description: time-stamp field that indicates when a record was created.
      type: date
  - arguments:
    - description: The table name
      name: table_name
      required: true
    - description: The system ID of the ticket to delete
      name: id
      required: true
    deprecated: true
    description: Delete a record in a specified ServiceNow table
    name: servicenow-delete-record
  - arguments:
    - description: Table name
      name: table_name
      required: true
    deprecated: true
    description: List API fields for a specified ServiceNow table
    name: servicenow-list-table-fields
    outputs:
    - contextPath: ServiceNow.Field
      description: Table API field name
      type: string
  - arguments:
    - description: Query by computer sys_id
      name: computer_id
    - description: Query by computer name
      name: computer_name
    - description: Query by specified query, for more information about querying in ServiceNow, see https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
      name: query
    - description: Query by asset tag
      name: asset_tag
    - defaultValue: '10'
      description: Query results limit
      name: limit
    - defaultValue: '0'
      description: Starting record index to begin retrieving records from
      name: offset
    deprecated: true
    description: Query the cmdb_ci_computer table in ServiceNow
    name: servicenow-query-computers
    outputs:
    - contextPath: ServiceNow.Computer.ID
      description: Computer sys_id
      type: string
    - contextPath: ServiceNow.Computer.AssetTag
      description: Computer Asset tag
      type: string
    - contextPath: ServiceNow.Computer.Name
      description: Computer name
      type: string
    - contextPath: ServiceNow.Computer.DisplayName
      description: Computer display name
      type: string
    - contextPath: ServiceNow.Computer.SupportGroup
      description: Computer support group
      type: string
    - contextPath: ServiceNow.Computer.OperatingSystem
      description: Computer operating system
      type: string
    - contextPath: ServiceNow.Computer.Company
      description: Computer company sys_id
      type: string
    - contextPath: ServiceNow.Computer.AssignedTo
      description: Computer assigned to user sys_id
      type: string
    - contextPath: ServiceNow.Computer.State
      description: Computer state
      type: string
    - contextPath: ServiceNow.Computer.Cost
      description: Computer cost
      type: string
    - contextPath: ServiceNow.Computer.Comments
      description: Computer comments
      type: string
  - arguments:
    - description: Query by group sys_id
      name: group_id
    - description: Query by group name
      name: group_name
    - description: Query by specified query, for more information about querying in ServiceNow, see https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
      name: query
    - defaultValue: '10'
      description: Query results limit
      name: limit
    - defaultValue: '0'
      description: Starting record index to begin retrieving records from
      name: offset
    deprecated: true
    description: Query the sys_user_group table in ServiceNow
    name: servicenow-query-groups
    outputs:
    - contextPath: ServiceNow.Group.ID
      description: Group sys_id
      type: string
    - contextPath: ServiceNow.Group.Description
      description: Group description
      type: string
    - contextPath: ServiceNow.Group.Name
      description: Group name
      type: string
    - contextPath: ServiceNow.Group.Manager
      description: Group manager sys_id
      type: string
    - contextPath: ServiceNow.Group.Updated
      description: Group update time
      type: date
  - arguments:
    - description: Query by user sys_id
      name: user_id
    - description: Query by username
      name: user_name
    - description: Query by specified query, for more information about querying in ServiceNow, see https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
      name: query
    - defaultValue: '10'
      description: Query results limit
      name: limit
    - defaultValue: '0'
      description: Starting record index to begin retrieving records from
      name: offset
    deprecated: true
    description: Query the sys_user table in ServiceNow
    name: servicenow-query-users
    outputs:
    - contextPath: ServiceNow.User.ID
      description: User sys_id
      type: string
    - contextPath: ServiceNow.User.Name
      description: User name (first + last)
      type: string
    - contextPath: ServiceNow.User.UserName
      description: User username
      type: string
    - contextPath: ServiceNow.User.Email
      description: User email
      type: string
    - contextPath: ServiceNow.User.Created
      description: User creation time
      type: date
    - contextPath: ServiceNow.User.Updated
      description: User update time
      type: date
  - arguments:
    - description: The table label, e.g Asset, Incident, IP address etc.
      name: label
      required: true
    - defaultValue: '10'
      description: Results limit
      name: limit
    - description: Starting record index to begin retrieving records from
      name: offset
    deprecated: true
    description: Get table names by a label to use in commands
    name: servicenow-get-table-name
    outputs:
    - contextPath: ServiceNow.Table.ID
      description: Table system ID
      type: string
    - contextPath: ServiceNow.Table.Name
      description: Table name to use in commands, e.g alm_asset
      type: string
    - contextPath: ServiceNow.Table.SystemName
      description: Table system name, e.g Asset
      type: string
  - arguments:
    - default: true
      description: Ticket System ID
      name: id
      required: true
    - defaultValue: '10'
      description: Limit for the ticket notes
      name: limit
    - defaultValue: '0'
      description: Offset of the ticket notes
      name: offset
    deprecated: true
    description: Get notes from the specified ServiceNow ticket - Read permissions are required for the sys_journal_field table.
    name: servicenow-get-ticket-notes
    outputs:
    - contextPath: ServiceNow.Ticket.ID
      description: Ticket ID
      type: string
    - contextPath: ServiceNow.Ticket.Note.Value
      description: Ticket note value
      type: unknown
    - contextPath: ServiceNow.Ticket.Note.CreatedOn
      description: Ticket note created on
      type: date
    - contextPath: ServiceNow.Ticket.Note.CreatedBy
      description: Ticket note created by
      type: string
    - contextPath: ServiceNow.Ticket.Note.Type
      description: Ticket note type
      type: string
  isfetch: true
  script: '-'
  type: python
  subtype: python2
  dockerimage: demisto/python:2.7.18.20958
tests:
- No test - Hibernating instance
fromversion: 5.0.0