category: Case Management provider: Serco commonfields: id: Wolken ITSM version: -1 configuration: - defaultvalue: api-brdcmitsmbst.wolkenservicedesk.com display: Server URL (e.g. api-brdcmitsmbst.wolkenservicedesk.com) name: url required: true type: 0 - name: credentials required: true hiddenusername: true displaypassword: API Token type: 9 - display: Client Id name: Client Id required: true type: 4 - display: Service Account name: Service Account required: true type: 4 - display: Domain name: Domain required: true type: 0 - display: Trust any certificate (not secure) name: insecure type: 8 required: false - display: Use system proxy settings name: proxy type: 8 required: false - display: Refresh Token name: Refresh Token required: true type: 4 description: Use The Wolken IT Service Management (ITSM) solution to modernize the way you manage and deliver services to your users. display: Wolken ITSM name: Wolken ITSM script: commands: - arguments: - description: pass incidentId. name: incidentId required: true - description: Pass Internal Notes. name: Notes required: true description: Used to add Internal Notes in the specified incident. name: wolken-add-internal-notes outputs: - contextPath: Wolken.UpdateIncidents.status description: '' type: String - contextPath: Wolken.UpdateIncidents.message description: '' type: String - arguments: - description: Pass Subject of the Incident. name: Subject required: true - description: Pass Description of the Incident. name: Description required: true - description: Pass Sub-Category of the Incident. name: SubCategoryName required: true - description: Pass Item Name of the Incident. name: ItemName - description: Pass Priority Id of the Incident. name: PriorityId - description: Pass Requester Email Id of the Incident. name: RequestorEmail required: true - description: Pass Contact Number of the Requester. name: PreferredContactModeNumber - description: Pass Contact Type Id of the Incident. name: ContactTypeId - description: Pass Category of the incident. name: Category - description: Pass Sub Category of the Incident. name: Sub_Category - description: Pass required Team Id. name: TeamId - description: Pass Reminder of the incident. name: Reminder - description: Pass Remider Notes of the Incident. name: Reminder_Notes - description: Pass Impact Id of the Incident. name: ImpactId - description: Pass Urgency Id of the Incident. name: UrgencyId - description: Pass Location. name: Location - description: Pass Configuration Item of the incident. name: Configuration_Item - description: Pass file name required to add in the incident. name: file_name - description: Pass file type required to add in the incident. name: file_type - description: Pass file entry Id required to add in the incident. name: file_entryId - description: Pass SourceId required to add in the incident. name: SourceId description: Creates new Wolken ITSM incident. name: wolken-create-incident-requestv1 outputs: - contextPath: Wolken.CreateIncidents.status description: '' type: String - contextPath: Wolken.CreateIncidents.message description: '' type: String - contextPath: Wolken.CreateIncidents.data.requestId description: '' type: String - arguments: [] description: Use to get access token and save it in integration context . Refresh Token saved in integration context will be used to create new access token after expiration. name: wolken-get-access-token outputs: - contextPath: Wolken.Token.access_token description: '' type: String - contextPath: Wolken.Token.token_type description: '' type: String - contextPath: Wolken.Token.refresh_token description: '' type: String - contextPath: Wolken.Token.expires_in description: '' type: Number - contextPath: Wolken.Token.scope description: '' type: String - arguments: - description: Pass Incident Id required for searching. name: incidentId required: true description: Find incident using the specified incident id. name: wolken-get-incident-by-id outputs: - contextPath: Wolken.GetIncidents.status description: '' type: String - arguments: - description: Pass Incident Id. name: incidentId required: true - description: Pass file name required to add in the incident. name: file_name - description: Pass file type required to add in the incident. name: file_type - description: Pass file entry Id required to add in the incident. name: file_entryId description: Add Attachment to the specified Incident Id using entry Id. name: wolken-post-api-v1-incidents-add-attachments outputs: - contextPath: Wolken.UpdateIncidents.status description: '' type: String - contextPath: Wolken.UpdateIncidents.message description: '' type: String - arguments: - description: pass incidentId. name: incidentId required: true - description: Pass Outbound Notes object. name: Notes required: true description: Add Outbound Notes to the specified Incident Id. name: wolken-post-api-v1-incidents-add-outbound-notes outputs: - contextPath: Wolken.UpdateIncidents.status description: '' type: String - contextPath: Wolken.UpdateIncidents.message description: '' type: String - arguments: - description: Pass Incident Id. name: incidentId required: true - description: Pass incident 2Update object. name: SourceId required: true - description: Pass the subject of the incident. name: Subject required: true - description: Pass the description of the incident. name: Description required: true description: Update an existing incident. name: wolken-post-api-v1-incidents-by-incident-id outputs: - contextPath: Wolken.UpdateIncidents.status description: '' type: String - contextPath: Wolken.UpdateIncidents.message description: '' type: String - arguments: - description: Pass Incident Id. name: incidentId required: true - description: Pass the required Resolution code. name: Resolution_Code required: true - description: 'Pass Resolution Notes.' name: Resolution_Notes required: true - description: Pass Closure description while closing the incident. name: Closure_Description required: true - description: 'Pass Status Id of the incident.' name: StatusId required: true - description: Pass Sub Status Id of the incident. name: SubStatusId required: true - description: Pass Owner of the incident. name: Owner required: true description: Close an Incident. name: wolken-post-api-v1-incidents-close outputs: - contextPath: Wolken.UpdateIncidents.status description: '' type: String - contextPath: Wolken.UpdateIncidents.message description: '' type: String - arguments: - description: Pass Incident Id. name: incidentId required: true - description: Pass description for incident Cancellation. name: Description required: true description: Cancel an Incident. name: wolken-put-api-v1-incidents-cancel outputs: - contextPath: Wolken.UpdateIncidents.status description: '' type: String - contextPath: Wolken.UpdateIncidents.message description: '' type: String - arguments: - description: Pass limit. name: limit required: true - description: Pass offset. name: offset required: true - description: Login User Id. name: userPsNo - description: Status Id. name: statusId - description: Sub Status Id. name: subStatusId - description: Team Id. name: teamId - description: Unit Id. name: unitId - description: Creator Id. name: creatorId - description: Requester Id. name: requesterId - description: Item Id. name: itemId - description: Priority Id. name: priorityId - description: Assigned User Id. name: assignedUserId - description: Created Time Greater Than Equals. name: createdTimeGTE - description: Created Time Less then. name: createdTimeLT - description: Updated Time Greater Then Equals. name: updatedTimeGTE - description: Updated Time Less Then. name: updatedTimeLT - description: Updated By User Id. name: updatedByUserId description: Search in the list of incident using any parameters. name: wolken-search-incidents-by-params outputs: - contextPath: Wolken.GetIncidents.status description: '' type: String dockerimage: demisto/python3:3.12.8.3296088 runonce: false script: '' subtype: python3 type: python fromversion: 6.0.0 tests: - No tests (auto formatted)