category: Case Management
provider: BMC Software
sectionorder:
- Connect
- Collect
commonfields:
  id: remedy_sr_beta
  version: -1
configuration:
- display: Server (e.g http://192.168.0.1)
  name: server
  required: true
  type: 0
  section: Connect
- display: xml_ns (e.g http://<name>.com/tts/servicerequest/v1_6)
  name: xml_ns
  required: true
  type: 0
  section: Connect
- display: Username
  name: username
  required: true
  type: 0
  section: Connect
- display: Password
  name: password
  required: true
  type: 4
  section: Connect
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
  section: Connect
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
  section: Connect
description: |-
  The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves.
  This integration uses SOAP API and supports SRM 9.0 version.
display: remedy_sr_beta (Beta)
name: remedy_sr_beta
script:
  commands:
  - arguments:
    - description: Service request ID.
      name: service_request_id
      required: true
    description: Get ticket details.
    name: remedy-get-ticket
    outputs:
    - contextPath: Remedy.Ticket.RequesterEmail
      description: Email of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterName
      description: Name of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterPhone
      description: Phone of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterNTID
      description: NTID of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkLocation
      description: Work location of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkCity
      description: Work city of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkStreet
      description: Work street of requester.
      type: string
    - contextPath: Remedy.Ticket.Details
      description: Ticket details.
      type: string
    - contextPath: Remedy.Ticket.Priority
      description: Ticket priority.
      type: string
    - contextPath: Remedy.Ticket.ServiceRequestId
      description: Ticket Service request ID.
      type: string
    - contextPath: Remedy.Ticket.Details
      description: Ticket Details.
      type: string
    - contextPath: Remedy.Ticket.SourceReference
      description: Source reference of the ticket.
      type: string
    - contextPath: Remedy.Ticket.Date
      description: Date the ticket was created.
      type: string
    - contextPath: Remedy.Ticket.Time
      description: Time the ticket was created.
      type: string
    - contextPath: Remedy.Ticket.ContactEmail
      description: Contact Email.
      type: string
    - contextPath: Remedy.Ticket.ContactName
      description: Contact Name.
      type: string
    - contextPath: Remedy.Ticket.ContactPhone
      description: Contact Phone.
      type: string
    - contextPath: Remedy.Ticket.RequesterPERNR
      description: Requester PERNR.
      type: string
  - arguments:
    - description: Ticket details.
      name: details
      required: true
    - description: Requester NTID.
      name: requester_ntid
      required: true
    - description: Requester PERNR.
      name: requester_pernr
    - description: Contact Email.
      name: contact_email
    - description: Contact Name.
      name: contact_name
    - description: Contact Phone.
      name: contact_phone
    - description: Email of User.
      name: requester_email
      required: true
    - description: Requester First/Last Name.
      name: requester_name
      required: true
    - description: User Phone.
      name: requester_phone
      required: true
    - description: Requester City.
      name: requester_work_city
      required: true
    - description: Requester Office.
      name: requester_work_location
      required: true
    - description: Requester Street.
      name: requester_work_street
      required: true
    description: Create a ticket.
    name: remedy-create-ticket
    outputs:
    - contextPath: Remedy.Ticket.RequesterEmail
      description: Email of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterName
      description: Name of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterPhone
      description: Phone of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterNTID
      description: NTID of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkLocation
      description: Work location of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkCity
      description: Work city of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkStreet
      description: Work street of requester.
      type: string
    - contextPath: Remedy.Ticket.Details
      description: Ticket details.
      type: string
    - contextPath: Remedy.Ticket.Priority
      description: Ticket priority.
      type: string
    - contextPath: Remedy.Ticket.ServiceRequestId
      description: Ticket Service request ID.
      type: string
    - contextPath: Remedy.Ticket.RequesterPERNR
      description: Requester PERNR.
      type: string
    - contextPath: Remedy.Ticket.ContactEmail
      description: Contact Email.
      type: string
    - contextPath: Remedy.Ticket.ContactName
      description: Contact Name.
      type: string
    - contextPath: Remedy.Ticket.ContactPhone
      description: Contact Phone.
      type: string
  - deprecated: true
    description: Update a ticket.
    name: remedy-update-ticket
  runonce: false
  script: '-'
  type: python
  subtype: python3
  dockerimage: demisto/python3:3.12.13.10116658
tests:
- No Test
beta: true
fromversion: 5.0.0