{ "detailsV2": { "tabs": [ { "hidden": true, "id": "summary", "name": "Legacy Summary", "type": "summary" }, { "id": "caseinfoid", "name": "Incident Info", "sections": [ { "displayType": "ROW", "h": 2, "i": "caseinfoid-fce71720-98b0-11e9-97d7-ed26ef9e46c8", "isVisible": true, "items": [ { "endCol": 2, "fieldId": "type", "height": 22, "id": "incident-type-field", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "severity", "height": 22, "id": "incident-severity-field", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "owner", "height": 22, "id": "incident-owner-field", "index": 2, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "sourcebrand", "height": 22, "id": "incident-sourceBrand-field", "index": 3, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "sourceinstance", "height": 22, "id": "incident-sourceInstance-field", "index": 4, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "playbookid", "height": 22, "id": "incident-playbookId-field", "index": 5, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Case Details", "static": false, "w": 1, "x": 0, "y": 0 }, { "h": 2, "i": "caseinfoid-61263cc0-98b1-11e9-97d7-ed26ef9e46c8", "maxW": 3, "minH": 1, "moved": false, "name": "Notes", "static": false, "type": "notes", "w": 1, "x": 2, "y": 0 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-6aabad20-98b1-11e9-97d7-ed26ef9e46c8", "maxW": 3, "minH": 1, "moved": false, "name": "Work Plan", "static": false, "type": "workplan", "w": 1, "x": 1, "y": 0 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-770ec200-98b1-11e9-97d7-ed26ef9e46c8", "isVisible": true, "maxW": 3, "minH": 1, "moved": false, "name": "Linked Incidents", "static": false, "type": "linkedIncidents", "w": 1, "x": 1, "y": 6 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-842632c0-98b1-11e9-97d7-ed26ef9e46c8", "maxW": 3, "minH": 1, "moved": false, "name": "Child Incidents", "static": false, "type": "childInv", "w": 1, "x": 2, "y": 4 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-4a31afa0-98ba-11e9-a519-93a53c759fe0", "maxW": 3, "minH": 1, "moved": false, "name": "Evidence", "static": false, "type": "evidence", "w": 1, "x": 2, "y": 2 }, { "displayType": "ROW", "h": 2, "hideName": false, "i": "caseinfoid-7717e580-9bed-11e9-9a3f-8b4b2158e260", "maxW": 3, "minH": 1, "moved": false, "name": "Team Members", "static": false, "type": "team", "w": 1, "x": 2, "y": 6 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-7ce69dd0-a07f-11e9-936c-5395a1acf11e", "maxW": 3, "minH": 1, "moved": false, "name": "Indicators", "query": "", "queryType": "input", "static": false, "type": "indicators", "w": 2, "x": 0, "y": 4 }, { "displayType": "CARD", "h": 2, "i": "caseinfoid-ac32f620-a0b0-11e9-b27f-13ae1773d289", "items": [ { "endCol": 1, "fieldId": "occurred", "height": 22, "id": "incident-occurred-field", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "dbotmodified", "height": 22, "id": "incident-modified-field", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "dbotduedate", "height": 22, "id": "incident-dueDate-field", "index": 2, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "dbotcreated", "height": 22, "id": "incident-created-field", "index": 0, "sectionItemType": "field", "startCol": 1 }, { "endCol": 2, "fieldId": "dbotclosed", "height": 22, "id": "incident-closed-field", "index": 1, "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Timeline Information", "static": false, "w": 1, "x": 0, "y": 2 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-88e6bf70-a0b1-11e9-b27f-13ae1773d289", "isVisible": true, "items": [ { "endCol": 2, "fieldId": "dbotclosed", "height": 22, "id": "incident-dbotClosed-field", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "closereason", "height": 22, "id": "incident-closeReason-field", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "closenotes", "height": 22, "id": "incident-closeNotes-field", "index": 2, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Closing Information", "static": false, "w": 1, "x": 0, "y": 6 }, { "displayType": "CARD", "h": 2, "i": "caseinfoid-e54b1770-a0b1-11e9-b27f-13ae1773d289", "isVisible": true, "items": [ { "endCol": 2, "fieldId": "details", "height": 22, "id": "incident-details-field", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Investigation Data", "static": false, "w": 1, "x": 1, "y": 2 } ], "type": "custom" }, { "hidden": false, "id": "lfzregufnw", "name": "BMC Details", "sections": [ { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-0c0bc2a0-e26e-11ec-b68d-b1f9ed68fffc", "items": [ { "endCol": 1, "fieldId": "bmcrequestid", "height": 53, "id": "56249240-e26e-11ec-b68d-b1f9ed68fffc", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "sourceinstance", "height": 53, "id": "69ed44c0-e26e-11ec-b68d-b1f9ed68fffc", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "bmcsubmitter", "height": 53, "id": "6fcd7ae0-e26e-11ec-b68d-b1f9ed68fffc", "index": 2, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "bmcdisplayid", "height": 53, "id": "2f9de340-e59f-11ec-9615-0f5dfd115359", "index": 0, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-0c0bc2a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 1 }, { "endCol": 4, "fieldId": "description", "height": 53, "id": "9cd13900-e26e-11ec-b68d-b1f9ed68fffc", "index": 0, "sectionItemType": "field", "startCol": 2 }, { "dropEffect": "move", "endCol": 4, "fieldId": "details", "height": 106, "id": "97c96180-e26e-11ec-b68d-b1f9ed68fffc", "index": 1, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-0c0bc2a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 2 }, { "dropEffect": "move", "endCol": 5, "fieldId": "bmcsubtype", "height": 53, "id": "6e6062d0-e58e-11ec-9615-0f5dfd115359", "index": 0, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-0c0bc2a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 4 }, { "dropEffect": "move", "endCol": 5, "fieldId": "sourcestatus", "height": 53, "id": "5e7ca630-e26e-11ec-b68d-b1f9ed68fffc", "index": 1, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-0c0bc2a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 4 }, { "dropEffect": "move", "endCol": 5, "fieldId": "bmcitsmstatusreason", "height": 53, "id": "3b646d20-0d77-11ed-970e-db2ee62c5bc3", "index": 2, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-0c0bc2a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 4 }, { "dropEffect": "move", "endCol": 6, "fieldId": "lastmodifiedon", "height": 53, "id": "80a464a0-e26e-11ec-b68d-b1f9ed68fffc", "index": 0, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-0c0bc2a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 5 }, { "dropEffect": "move", "endCol": 6, "fieldId": "bmcitsmreasonforchange", "height": 53, "id": "051c46a0-0d74-11ed-9fa9-4372e24e9954", "index": 1, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-0c0bc2a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 5 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Case Information", "static": false, "w": 3, "x": 0, "y": 0 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-103b89a0-e26e-11ec-b68d-b1f9ed68fffc", "items": [ { "endCol": 1, "fieldId": "sourceurgency", "height": 53, "id": "3916acb0-e26e-11ec-b68d-b1f9ed68fffc", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "bmcitsmrisklevel", "height": 53, "id": "9bbf30d0-0d70-11ed-9b9f-098d59f980d4", "index": 1, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-103b89a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "bmcitsmcontactsensitivity", "height": 53, "id": "a17040a0-0d70-11ed-9b9f-098d59f980d4", "index": 2, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "sourcepriority", "height": 53, "id": "3d21fbc0-e26e-11ec-b68d-b1f9ed68fffc", "index": 0, "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "bmcitsmimpact", "height": 53, "id": "8c6941c0-0d70-11ed-9b9f-098d59f980d4", "index": 1, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-103b89a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "bmcitsmvipflag", "height": 53, "id": "32768600-0d70-11ed-9b9f-098d59f980d4", "index": 2, "listId": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-103b89a0-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Severity", "static": false, "w": 1, "x": 2, "y": 4 }, { "displayType": "ROW", "h": 2, "hideItemTitleOnlyOne": true, "hideName": false, "i": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-200cc330-e26e-11ec-b68d-b1f9ed68fffc", "items": [ { "dropEffect": "move", "endCol": 6, "fieldId": "bmccustomer", "height": 106, "id": "b02a12b0-e26e-11ec-b68d-b1f9ed68fffc", "index": 0, "listId": "caseinfoid-200cc330-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "BMC Customer", "static": false, "w": 3, "x": 0, "y": 6 }, { "displayType": "CARD", "h": 2, "hideItemTitleOnlyOne": true, "hideName": false, "i": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-23fe6fc0-e26e-11ec-b68d-b1f9ed68fffc", "items": [ { "endCol": 4, "fieldId": "bmcassignee", "height": 106, "id": "454d72b0-e274-11ec-9d5f-e7f636020d17", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "bmcitsmvipflag", "height": 53, "id": "bbeb4650-0d70-11ed-9b9f-098d59f980d4", "index": 1, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "BMC Assignee", "static": false, "w": 2, "x": 0, "y": 4 }, { "displayType": "CARD", "h": 2, "hideItemTitleOnlyOne": true, "hideName": false, "i": "caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-lfzregufnw-caseinfoid-d3619370-e26e-11ec-b68d-b1f9ed68fffc", "items": [ { "dropEffect": "move", "endCol": 6, "fieldId": "bmcrequester", "height": 106, "id": "e3c39b50-e26e-11ec-b68d-b1f9ed68fffc", "index": 0, "listId": "caseinfoid-d3619370-e26e-11ec-b68d-b1f9ed68fffc", "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "BMC Requester", "static": false, "w": 3, "x": 0, "y": 2 } ], "type": "custom" }, { "id": "warRoom", "name": "War Room", "type": "warRoom" }, { "id": "workPlan", "name": "Work Plan", "type": "workPlan" }, { "id": "evidenceBoard", "name": "Evidence Board", "type": "evidenceBoard" }, { "id": "relatedIncidents", "name": "Related Incidents", "type": "relatedIncidents" }, { "id": "canvas", "name": "Canvas", "type": "canvas" } ] }, "group": "incident", "id": "BMC ITSM Layout", "name": "BMC ITSM Layout", "system": false, "version": -1, "fromVersion": "6.2.0", "description": "", "marketplaces": ["xsoar"] }