{ "detailsV2": { "tabs": [ { "id": "summary", "name": "Legacy Summary", "type": "summary" }, { "id": "caseinfoid", "name": "Incident Info", "sections": [ { "displayType": "ROW", "h": 2, "i": "caseinfoid-fce71720-98b0-11e9-97d7-ed26ef9e46c8", "isVisible": true, "items": [ { "endCol": 2, "fieldId": "type", "height": 22, "id": "incident-type-field", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "severity", "height": 22, "id": "incident-severity-field", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "owner", "height": 22, "id": "incident-owner-field", "index": 2, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "sourcebrand", "height": 22, "id": "incident-sourceBrand-field", "index": 4, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "sourceinstance", "height": 22, "id": "incident-sourceInstance-field", "index": 5, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "playbookid", "height": 22, "id": "incident-playbookId-field", "index": 6, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Case Details", "static": false, "w": 1, "x": 0, "y": 0 }, { "h": 2, "i": "caseinfoid-61263cc0-98b1-11e9-97d7-ed26ef9e46c8", "maxW": 3, "minH": 1, "moved": false, "name": "Notes", "static": false, "type": "notes", "w": 1, "x": 2, "y": 0 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-6aabad20-98b1-11e9-97d7-ed26ef9e46c8", "maxW": 3, "minH": 1, "moved": false, "name": "Work Plan", "static": false, "type": "workplan", "w": 1, "x": 1, "y": 0 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-770ec200-98b1-11e9-97d7-ed26ef9e46c8", "isVisible": true, "maxW": 3, "minH": 1, "moved": false, "name": "Linked Incidents", "static": false, "type": "linkedIncidents", "w": 1, "x": 1, "y": 6 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-842632c0-98b1-11e9-97d7-ed26ef9e46c8", "maxW": 3, "minH": 1, "moved": false, "name": "Child Incidents", "static": false, "type": "childInv", "w": 1, "x": 2, "y": 4 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-4a31afa0-98ba-11e9-a519-93a53c759fe0", "maxW": 3, "minH": 1, "moved": false, "name": "Evidence", "static": false, "type": "evidence", "w": 1, "x": 2, "y": 2 }, { "displayType": "ROW", "h": 2, "hideName": false, "i": "caseinfoid-7717e580-9bed-11e9-9a3f-8b4b2158e260", "maxW": 3, "minH": 1, "moved": false, "name": "Team Members", "static": false, "type": "team", "w": 1, "x": 2, "y": 6 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-7ce69dd0-a07f-11e9-936c-5395a1acf11e", "maxW": 3, "minH": 1, "moved": false, "name": "Indicators", "query": "", "queryType": "input", "static": false, "type": "indicators", "w": 2, "x": 0, "y": 4 }, { "displayType": "CARD", "h": 2, "i": "caseinfoid-ac32f620-a0b0-11e9-b27f-13ae1773d289", "items": [ { "endCol": 1, "fieldId": "occurred", "height": 22, "id": "incident-occurred-field", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "dbotmodified", "height": 22, "id": "incident-modified-field", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "dbotduedate", "height": 22, "id": "incident-dueDate-field", "index": 2, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "dbotcreated", "height": 22, "id": "incident-created-field", "index": 0, "sectionItemType": "field", "startCol": 1 }, { "endCol": 2, "fieldId": "dbotclosed", "height": 22, "id": "incident-closed-field", "index": 1, "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Timeline Information", "static": false, "w": 1, "x": 0, "y": 2 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-88e6bf70-a0b1-11e9-b27f-13ae1773d289", "isVisible": true, "items": [ { "endCol": 2, "fieldId": "dbotclosed", "height": 22, "id": "incident-dbotClosed-field", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "closereason", "height": 22, "id": "incident-closeReason-field", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "closenotes", "height": 22, "id": "incident-closeNotes-field", "index": 2, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Closing Information", "static": false, "w": 1, "x": 0, "y": 6 }, { "displayType": "CARD", "h": 2, "i": "caseinfoid-e54b1770-a0b1-11e9-b27f-13ae1773d289", "isVisible": true, "items": [ { "endCol": 2, "fieldId": "details", "height": 22, "id": "incident-details-field", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Investigation Data", "static": false, "w": 1, "x": 1, "y": 2 } ], "type": "custom" }, { "filters": [ [ { "ignoreCase": false, "left": { "isContext": true, "value": { "simple": "freshworksfreshserviceincidenttype" } }, "operator": "isEqualString", "right": { "isContext": false, "value": { "simple": "ticket" } }, "type": "shortText" } ] ], "hidden": false, "id": "wiudpy7cnt", "name": "FreshService Ticket Layout", "sections": [ { "displayType": "CARD", "h": 4, "hideName": false, "i": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "items": [ { "endCol": 2, "fieldId": "ticketnumber", "height": 53, "id": "75829d80-ce3b-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "occurred", "height": 53, "id": "78c5e1a0-ce3b-11ed-bb44-53a7254e86e7", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshserviceincidenttype", "height": 53, "id": "bcb84a60-ce3b-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshservicecategory", "height": 53, "id": "91d437f0-ce3b-11ed-bb44-53a7254e86e7", "index": 3, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "title", "height": 53, "id": "82c0d020-ce3b-11ed-bb44-53a7254e86e7", "index": 4, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "description", "height": 53, "id": "559ddf50-ce3d-11ed-bb44-53a7254e86e7", "index": 5, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "lastupdatetime", "height": 53, "id": "a98aed80-ce3b-11ed-bb44-53a7254e86e7", "index": 1, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicetickettype", "height": 53, "id": "d0c299c0-ce3b-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicesubcategory", "height": 53, "id": "99f3afb0-ce3b-11ed-bb44-53a7254e86e7", "index": 3, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Ticket Details", "static": false, "w": 1, "x": 0, "y": 0 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "items": [ { "endCol": 1, "fieldId": "freshworksfreshserviceticketstatus", "height": 53, "id": "67075290-d152-11ed-b877-09ea73968356", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "freshworksfreshserviceurgency", "height": 53, "id": "6e718410-d152-11ed-b877-09ea73968356", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicepriority", "height": 53, "id": "f9192380-ce3b-11ed-bb44-53a7254e86e7", "index": 0, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshserviceimpact", "height": 53, "id": "04bf02e0-ce3c-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Ticket Status", "static": false, "w": 1, "x": 1, "y": 0 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "items": [ { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshservicetags", "height": 53, "id": "089dd4a0-ce45-11ed-861e-61c58ce93800", "index": 0, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "freshworksfreshservicespam", "height": 53, "id": "0fe7ace0-ce45-11ed-861e-61c58ce93800", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshservicedueby", "height": 53, "id": "a57f7a90-ce3f-11ed-861e-61c58ce93800", "index": 2, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicesource", "height": 53, "id": "70a785e0-ce3c-11ed-bb44-53a7254e86e7", "index": 0, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicedeleted", "height": 53, "id": "145d5680-ce45-11ed-861e-61c58ce93800", "index": 1, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshserviceitemcategory", "height": 53, "id": "58ec0000-ced9-11ed-a716-cf57762f7af4", "index": 2, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Ticket Additional Information", "static": false, "w": 1, "x": 2, "y": 0 }, { "displayType": "ROW", "h": 2, "hideName": false, "i": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "items": [ { "endCol": 2, "fieldId": "freshworksfreshservicerequesterid", "height": 22, "id": "e96e6840-ce3c-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "agentid", "height": 22, "id": "f2cbde40-ce3c-11ed-bb44-53a7254e86e7", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshserviceworkspaceid", "height": 22, "id": "0106e770-ce3d-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshserviceresponderid", "height": 22, "id": "f77912a0-ce3c-11ed-bb44-53a7254e86e7", "index": 3, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicedepartmentid", "height": 22, "id": "fb58bdd0-ce3c-11ed-bb44-53a7254e86e7", "index": 4, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicegroupid", "height": 22, "id": "eed54fb0-ce3c-11ed-bb44-53a7254e86e7", "index": 5, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Ticket Handling", "static": false, "w": 1, "x": 1, "y": 2 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-38080510-ce3d-11ed-bb44-53a7254e86e7", "items": [ { "endCol": 6, "fieldId": "freshworksfreshserviceassets", "height": 106, "id": "4b7f3c30-ce3d-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Ticket Assets", "static": false, "w": 2, "x": 0, "y": 4 }, { "displayType": "CARD", "h": 1, "hideName": false, "i": "caseinfoid-c40ec570-ce3e-11ed-861e-61c58ce93800", "items": [ { "endCol": 2, "fieldId": "freshworksfreshservicecustomfields", "height": 22, "id": "cc3939b0-ce3e-11ed-861e-61c58ce93800", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Custom Fields", "static": false, "w": 1, "x": 2, "y": 5 }, { "displayType": "CARD", "h": 3, "hideName": false, "i": "caseinfoid-198886c0-ce40-11ed-861e-61c58ce93800", "items": [ { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshserviceattachments", "height": 106, "id": "c3674ff0-ce40-11ed-861e-61c58ce93800", "index": 0, "listId": "caseinfoid-198886c0-ce40-11ed-861e-61c58ce93800", "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Attachments", "static": false, "w": 1, "x": 2, "y": 2 } ], "type": "custom" }, { "filters": [ [ { "ignoreCase": false, "left": { "isContext": true, "value": { "simple": "freshworksfreshserviceincidenttype" } }, "operator": "isEqualString", "right": { "isContext": false, "value": { "simple": "change" } }, "type": "shortText" } ] ], "hidden": false, "id": "m6oziz42pw", "name": "FreshService Change Layout", "sections": [ { "displayType": "CARD", "h": 3, "hideName": false, "i": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "items": [ { "endCol": 2, "fieldId": "ticketnumber", "height": 53, "id": "75829d80-ce3b-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "occurred", "height": 53, "id": "78c5e1a0-ce3b-11ed-bb44-53a7254e86e7", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshserviceincidenttype", "height": 53, "id": "bcb84a60-ce3b-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshservicecategory", "height": 53, "id": "91d437f0-ce3b-11ed-bb44-53a7254e86e7", "index": 3, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "title", "height": 53, "id": "82c0d020-ce3b-11ed-bb44-53a7254e86e7", "index": 4, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "description", "height": 53, "id": "559ddf50-ce3d-11ed-bb44-53a7254e86e7", "index": 5, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "lastupdatetime", "height": 53, "id": "a98aed80-ce3b-11ed-bb44-53a7254e86e7", "index": 1, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicechangetype", "height": 53, "id": "d92b2440-ce42-11ed-861e-61c58ce93800", "index": 2, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicesubcategory", "height": 53, "id": "99f3afb0-ce3b-11ed-bb44-53a7254e86e7", "index": 3, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Change Details", "static": false, "w": 1, "x": 0, "y": 0 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "items": [ { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshservicechangestatus", "height": 53, "id": "49c787d0-ce42-11ed-861e-61c58ce93800", "index": 0, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshserviceimpact", "height": 53, "id": "04bf02e0-ce3c-11ed-bb44-53a7254e86e7", "index": 1, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshserviceapprovalstatus", "height": 53, "id": "a9e01160-ce46-11ed-91a7-cfa2d59836ed", "index": 2, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicepriority", "height": 53, "id": "f9192380-ce3b-11ed-bb44-53a7254e86e7", "index": 0, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicerisk", "height": 53, "id": "9fa581d0-ce46-11ed-91a7-cfa2d59836ed", "index": 1, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Change Status", "static": false, "w": 1, "x": 1, "y": 0 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "items": [ { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshserviceimpactedservices", "height": 53, "id": "ae135ad0-ce46-11ed-91a7-cfa2d59836ed", "index": 0, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshserviceplannedstartdate", "height": 53, "id": "b4c252a0-ce46-11ed-91a7-cfa2d59836ed", "index": 1, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicedueby", "height": 53, "id": "a57f7a90-ce3f-11ed-861e-61c58ce93800", "index": 0, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshserviceplannedenddate", "height": 53, "id": "d55cba50-ce46-11ed-91a7-cfa2d59836ed", "index": 1, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Change Additional Information", "static": false, "w": 1, "x": 2, "y": 0 }, { "displayType": "ROW", "h": 1, "hideName": false, "i": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "items": [ { "endCol": 2, "fieldId": "freshworksfreshservicerequesterid", "height": 22, "id": "e96e6840-ce3c-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "agentid", "height": 22, "id": "f2cbde40-ce3c-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 4, "fieldId": "freshworksfreshservicegroupid", "height": 22, "id": "eed54fb0-ce3c-11ed-bb44-53a7254e86e7", "index": 0, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 2 }, { "dropEffect": "move", "endCol": 4, "fieldId": "freshworksfreshservicedepartmentid", "height": 22, "id": "fb58bdd0-ce3c-11ed-bb44-53a7254e86e7", "index": 1, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 2 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Change Handling", "static": false, "w": 2, "x": 1, "y": 2 }, { "displayType": "CARD", "h": 2, "hideItemTitleOnlyOne": false, "hideName": false, "i": "caseinfoid-38080510-ce3d-11ed-bb44-53a7254e86e7", "items": [ { "endCol": 6, "fieldId": "freshworksfreshserviceassets", "height": 106, "id": "4b7f3c30-ce3d-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Change Assets", "static": false, "w": 2, "x": 0, "y": 3 }, { "displayType": "CARD", "h": 2, "hideItemTitleOnlyOne": false, "hideName": false, "i": "caseinfoid-6c497fa0-d231-11ed-ad72-bf20c8fc7908", "items": [ { "endCol": 2, "fieldId": "freshworksfreshserviceattachments", "height": 22, "id": "a1e6ee90-d231-11ed-ad72-bf20c8fc7908", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Change Attachments", "static": false, "w": 1, "x": 2, "y": 3 } ], "type": "custom" }, { "filters": [ [ { "ignoreCase": false, "left": { "isContext": true, "value": { "simple": "freshworksfreshserviceincidenttype" } }, "operator": "isEqualString", "right": { "isContext": false, "value": { "simple": "problem" } }, "type": "shortText" } ] ], "hidden": false, "id": "ygjtpnllzp", "name": "FreshService Problem Layout", "sections": [ { "displayType": "CARD", "h": 3, "hideName": false, "i": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "items": [ { "endCol": 1, "fieldId": "ticketnumber", "height": 53, "id": "75829d80-ce3b-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "occurred", "height": 53, "id": "78c5e1a0-ce3b-11ed-bb44-53a7254e86e7", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshservicecategory", "height": 53, "id": "91d437f0-ce3b-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "title", "height": 53, "id": "82c0d020-ce3b-11ed-bb44-53a7254e86e7", "index": 3, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "description", "height": 53, "id": "559ddf50-ce3d-11ed-bb44-53a7254e86e7", "index": 4, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshserviceincidenttype", "height": 53, "id": "bcb84a60-ce3b-11ed-bb44-53a7254e86e7", "index": 0, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "lastupdatetime", "height": 53, "id": "a98aed80-ce3b-11ed-bb44-53a7254e86e7", "index": 1, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicesubcategory", "height": 53, "id": "99f3afb0-ce3b-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Problem Details", "static": false, "w": 1, "x": 0, "y": 0 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "items": [ { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshserviceproblemstatus", "height": 53, "id": "ac325b40-ce45-11ed-a2f3-052cb6769150", "index": 0, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshserviceimpact", "height": 53, "id": "04bf02e0-ce3c-11ed-bb44-53a7254e86e7", "index": 1, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicepriority", "height": 53, "id": "f9192380-ce3b-11ed-bb44-53a7254e86e7", "index": 0, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Problem Status", "static": false, "w": 1, "x": 1, "y": 0 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "items": [ { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshservicedueby", "height": 53, "id": "a57f7a90-ce3f-11ed-861e-61c58ce93800", "index": 0, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "freshworksfreshserviceknownerror", "height": 53, "id": "cadc64a0-ce45-11ed-a2f3-052cb6769150", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "freshworksfreshserviceanalysisfields", "height": 53, "id": "e9591c70-ce45-11ed-a2f3-052cb6769150", "index": 2, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Problem Additional Information", "static": false, "w": 1, "x": 2, "y": 0 }, { "displayType": "ROW", "h": 1, "hideName": false, "i": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "items": [ { "endCol": 2, "fieldId": "freshworksfreshservicerequesterid", "height": 22, "id": "e96e6840-ce3c-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicedepartmentid", "height": 22, "id": "fb58bdd0-ce3c-11ed-bb44-53a7254e86e7", "index": 1, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicegroupid", "height": 22, "id": "eed54fb0-ce3c-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "agentid", "height": 22, "id": "f2cbde40-ce3c-11ed-bb44-53a7254e86e7", "index": 3, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Problem Handling", "static": false, "w": 1, "x": 2, "y": 2 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-38080510-ce3d-11ed-bb44-53a7254e86e7", "items": [ { "endCol": 6, "fieldId": "freshworksfreshserviceassets", "height": 106, "id": "4b7f3c30-ce3d-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Problem Assets", "static": false, "w": 2, "x": 0, "y": 3 }, { "displayType": "CARD", "h": 1, "hideName": false, "i": "caseinfoid-c40ec570-ce3e-11ed-861e-61c58ce93800", "items": [ { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicecustomfields", "height": 53, "id": "cc3939b0-ce3e-11ed-861e-61c58ce93800", "index": 0, "listId": "caseinfoid-c40ec570-ce3e-11ed-861e-61c58ce93800", "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Custom Fields", "static": false, "w": 1, "x": 1, "y": 2 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-aa81b0d0-d231-11ed-ad72-bf20c8fc7908", "items": [ { "endCol": 2, "fieldId": "freshworksfreshserviceattachments", "height": 22, "id": "ad82e2e0-d231-11ed-ad72-bf20c8fc7908", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Problem Attachments", "static": false, "w": 1, "x": 2, "y": 3 } ], "type": "custom" }, { "filters": [ [ { "ignoreCase": false, "left": { "isContext": true, "value": { "simple": "freshworksfreshserviceincidenttype" } }, "operator": "isEqualString", "right": { "isContext": false, "value": { "simple": "release" } }, "type": "shortText" } ] ], "hidden": false, "id": "enggi2xjrv", "name": "FreshService Release Layout", "sections": [ { "displayType": "CARD", "h": 3, "hideName": false, "i": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "items": [ { "endCol": 2, "fieldId": "ticketnumber", "height": 53, "id": "75829d80-ce3b-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "occurred", "height": 53, "id": "78c5e1a0-ce3b-11ed-bb44-53a7254e86e7", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshserviceincidenttype", "height": 53, "id": "bcb84a60-ce3b-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshservicecategory", "height": 53, "id": "91d437f0-ce3b-11ed-bb44-53a7254e86e7", "index": 3, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "title", "height": 53, "id": "82c0d020-ce3b-11ed-bb44-53a7254e86e7", "index": 4, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "description", "height": 53, "id": "559ddf50-ce3d-11ed-bb44-53a7254e86e7", "index": 5, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "lastupdatetime", "height": 53, "id": "a98aed80-ce3b-11ed-bb44-53a7254e86e7", "index": 1, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicereleasetype", "height": 53, "id": "3f7569e0-ce48-11ed-8f12-6f4cd6b24d72", "index": 2, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicesubcategory", "height": 53, "id": "99f3afb0-ce3b-11ed-bb44-53a7254e86e7", "index": 3, "listId": "caseinfoid-c522f260-ce2f-11ed-bc15-15b418732d13", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Release Details", "static": false, "w": 1, "x": 0, "y": 0 }, { "displayType": "CARD", "h": 1, "hideName": false, "i": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "items": [ { "endCol": 1, "fieldId": "freshworksfreshservicereleasestatus", "height": 53, "id": "3c935890-ce48-11ed-8f12-6f4cd6b24d72", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicepriority", "height": 53, "id": "f9192380-ce3b-11ed-bb44-53a7254e86e7", "index": 0, "listId": "caseinfoid-e8cdb0e0-ce3b-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Release Status", "static": false, "w": 1, "x": 1, "y": 0 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "items": [ { "dropEffect": "move", "endCol": 1, "fieldId": "freshworksfreshservicedueby", "height": 53, "id": "a57f7a90-ce3f-11ed-861e-61c58ce93800", "index": 0, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "freshworksfreshserviceplannedstartdate", "height": 53, "id": "94ae4710-ce48-11ed-8f12-6f4cd6b24d72", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshserviceitemcategory", "height": 53, "id": "67d80190-ce48-11ed-8f12-6f4cd6b24d72", "index": 0, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshserviceplannedenddate", "height": 53, "id": "97c4fcf0-ce48-11ed-8f12-6f4cd6b24d72", "index": 1, "listId": "caseinfoid-44e08d80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Release Additional Information", "static": false, "w": 1, "x": 2, "y": 0 }, { "displayType": "ROW", "h": 2, "hideName": false, "i": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "items": [ { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicedepartmentid", "height": 22, "id": "fb58bdd0-ce3c-11ed-bb44-53a7254e86e7", "index": 0, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "freshworksfreshservicegroupid", "height": 22, "id": "eed54fb0-ce3c-11ed-bb44-53a7254e86e7", "index": 1, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "agentid", "height": 22, "id": "f2cbde40-ce3c-11ed-bb44-53a7254e86e7", "index": 2, "listId": "caseinfoid-93511e80-ce3c-11ed-bb44-53a7254e86e7", "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Release Handling", "static": false, "w": 1, "x": 1, "y": 1 }, { "displayType": "CARD", "h": 2, "hideName": false, "i": "caseinfoid-38080510-ce3d-11ed-bb44-53a7254e86e7", "items": [ { "endCol": 6, "fieldId": "freshworksfreshserviceassets", "height": 106, "id": "4b7f3c30-ce3d-11ed-bb44-53a7254e86e7", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Release Assets", "static": false, "w": 2, "x": 0, "y": 3 }, { "displayType": "CARD", "h": 3, "hideName": false, "i": "caseinfoid-cba17520-d231-11ed-ad72-bf20c8fc7908", "items": [ { "endCol": 2, "fieldId": "freshworksfreshserviceattachments", "height": 22, "id": "d08e71a0-d231-11ed-ad72-bf20c8fc7908", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Release Attachments", "static": false, "w": 1, "x": 2, "y": 2 } ], "type": "custom" }, { "hidden": false, "id": "kmjkmljnjq", "name": "FreshService Task", "sections": [ { "displayType": "ROW", "h": 3, "hideName": false, "i": "caseinfoid-496781f0-b371-11ed-9732-a97e308dae95", "items": [ { "endCol": 6, "fieldId": "freshworksfreshservicetask", "height": 106, "id": "4c6bc140-b371-11ed-9732-a97e308dae95", "index": 0, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "New Section", "static": false, "w": 3, "x": 0, "y": 0 } ], "type": "custom" }, { "id": "warRoom", "name": "War Room", "type": "warRoom" }, { "id": "workPlan", "name": "Work Plan", "type": "workPlan" }, { "id": "evidenceBoard", "name": "Evidence Board", "type": "evidenceBoard" }, { "id": "relatedIncidents", "name": "Related Incidents", "type": "relatedIncidents" }, { "id": "canvas", "name": "Canvas", "type": "canvas" } ] }, "group": "incident", "id": "FreshworksFreshservice Layout", "name": "FreshworksFreshservice Layout", "system": false, "version": -1, "fromVersion": "6.0.0", "marketplaces": [ "xsoar" ], "description": "FreshworksFreshservice Layout" }