{ "detailsV2": { "tabs": [ { "id": "summary", "name": "Legacy Summary", "type": "summary" }, { "id": "caseinfoid", "name": "Incident Info", "sections": [ { "displayType": "ROW", "h": 2, "i": "caseinfoid-fce71720-98b0-11e9-97d7-ed26ef9e46c8", "isVisible": true, "items": [ { "endCol": 2, "fieldId": "type", "height": 22, "id": "incident-type-field", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "severity", "height": 22, "id": "incident-severity-field", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "owner", "height": 22, "id": "incident-owner-field", "index": 2, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "sourcebrand", "height": 22, "id": "incident-sourceBrand-field", "index": 4, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "sourceinstance", "height": 22, "id": "incident-sourceInstance-field", "index": 5, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "playbookid", "height": 22, "id": "incident-playbookId-field", "index": 6, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "moved": false, "name": "Case Details", "static": false, "w": 1, "x": 0, "y": 0 }, { "h": 2, "i": "caseinfoid-61263cc0-98b1-11e9-97d7-ed26ef9e46c8", "maxW": 3, "moved": false, "name": "Notes", "static": false, "type": "notes", "w": 1, "x": 2, "y": 0 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-6aabad20-98b1-11e9-97d7-ed26ef9e46c8", "maxW": 3, "moved": false, "name": "Work Plan", "static": false, "type": "workplan", "w": 1, "x": 1, "y": 0 }, { "displayType": "ROW", "h": 2, "i": "caseinfoid-770ec200-98b1-11e9-97d7-ed26ef9e46c8", "isVisible": true, "maxW": 3, "moved": false, "name": "Linked Incidents", "static": false, "type": "linkedIncidents", "w": 1, "x": 1, "y": 2 }, { "displayType": "ROW", "h": 2, "hideName": false, "i": "caseinfoid-7717e580-9bed-11e9-9a3f-8b4b2158e260", "maxW": 3, "moved": false, "name": "Team Members", "static": false, "type": "team", "w": 1, "x": 2, "y": 2 }, { "displayType": "CARD", "h": 2, "i": "caseinfoid-ac32f620-a0b0-11e9-b27f-13ae1773d289", "items": [ { "endCol": 1, "fieldId": "occurred", "height": 22, "id": "incident-occurred-field", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 1, "fieldId": "dbotmodified", "height": 22, "id": "incident-modified-field", "index": 1, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "dbotduedate", "height": 22, "id": "incident-dueDate-field", "index": 2, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "dbotcreated", "height": 22, "id": "incident-created-field", "index": 0, "sectionItemType": "field", "startCol": 1 }, { "endCol": 2, "fieldId": "dbotclosed", "height": 22, "id": "incident-closed-field", "index": 1, "sectionItemType": "field", "startCol": 1 } ], "maxW": 3, "moved": false, "name": "Timeline Information", "static": false, "w": 1, "x": 0, "y": 2 }, { "displayType": "ROW", "h": 1, "i": "caseinfoid-88e6bf70-a0b1-11e9-b27f-13ae1773d289", "isVisible": true, "items": [ { "endCol": 2, "fieldId": "dbotclosed", "height": 22, "id": "incident-dbotClosed-field", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 4, "fieldId": "closereason", "height": 22, "id": "incident-closeReason-field", "index": 0, "listId": "caseinfoid-88e6bf70-a0b1-11e9-b27f-13ae1773d289", "sectionItemType": "field", "startCol": 2 }, { "dropEffect": "move", "endCol": 6, "fieldId": "closenotes", "height": 44, "id": "incident-closeNotes-field", "index": 0, "listId": "caseinfoid-88e6bf70-a0b1-11e9-b27f-13ae1773d289", "sectionItemType": "field", "startCol": 4 } ], "maxW": 3, "moved": false, "name": "Closing Information", "static": false, "w": 3, "x": 0, "y": 4 } ], "type": "custom" }, { "hidden": false, "id": "hcimnii37z", "name": "Password Reset Information", "sections": [ { "description": "Information about the user who initiated the password reset request, as retrieved from Active Directory or Okta.", "h": 4, "i": "caseinfoid-0075f940-bcfe-11ed-9f1b-ab20b881bc33", "items": [], "maxW": 3, "minH": 1, "moved": false, "name": "User Information", "query": { "tags": [ "user_information" ] }, "queryType": "warRoomFilter", "static": false, "type": "invTimeline", "w": 1, "x": 0, "y": 2 }, { "description": "Information about the approval process for the password reset. The *approval status* can be one of the following:\n1. Not required\n2. Required, but could not be obtained\n3. Awaiting approval\n4. Disapproved\n5. Approved", "displayType": "CARD", "h": 3, "hideName": false, "i": "caseinfoid-691a0d60-bd03-11ed-9f1b-ab20b881bc33", "items": [ { "endCol": 2, "fieldId": "approvalstatus", "height": 53, "id": "d3479290-bd06-11ed-9f1b-ab20b881bc33", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "approver", "height": 53, "id": "2cdfab30-bd07-11ed-9f1b-ab20b881bc33", "index": 1, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Approval Information", "static": false, "w": 1, "x": 1, "y": 0 }, { "description": "Information about the password reset process.", "displayType": "CARD", "h": 6, "hideName": false, "i": "caseinfoid-536c7a90-bd8d-11ed-9e78-cfffa7d14961", "items": [ { "dropEffect": "move", "endCol": 2, "fieldId": "passwordresetsuccessfully", "height": 53, "id": "ec0c9150-bdaa-11ed-98ca-29e2b2321ee2", "index": 0, "listId": "caseinfoid-536c7a90-bd8d-11ed-9e78-cfffa7d14961", "sectionItemType": "field", "startCol": 0 }, { "dropEffect": "move", "endCol": 2, "fieldId": "emailsentsuccessfully", "height": 53, "id": "ea785cc0-bdaa-11ed-98ca-29e2b2321ee2", "index": 1, "listId": "caseinfoid-536c7a90-bd8d-11ed-9e78-cfffa7d14961", "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "errormessage", "height": 106, "id": "a8de3be0-bdaa-11ed-98ca-29e2b2321ee2", "index": 2, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Reset Status", "static": false, "w": 1, "x": 2, "y": 0 }, { "description": "The user who asked for the password reset, and their exact request message.", "displayType": "CARD", "h": 2, "hideItemTitleOnlyOne": true, "hideName": false, "i": "caseinfoid-bedb0a70-bdc0-11ed-b2d5-791f5bd4c37d", "items": [ { "endCol": 2, "fieldId": "reporteremailaddress", "height": 53, "id": "d560e120-bdc0-11ed-b2d5-791f5bd4c37d", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "description", "height": 22, "id": "49b33910-d14e-11ed-9630-21ccab3f240d", "index": 1, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Request Information", "static": false, "w": 1, "x": 0, "y": 0 }, { "description": "Information about the method and status of the 2-Factor Authentication of the user. The *Verification Status* can be one of the following:\n1. Required\n2. Not Required\n3. In Progress\n4. Verified\n5. Failed To Verify", "displayType": "CARD", "h": 3, "hideName": false, "i": "caseinfoid-29deb4f0-c1a1-11ed-99b3-a16a030247d1", "items": [ { "endCol": 2, "fieldId": "verificationmethod", "height": 22, "id": "5a2bd1b0-c1a1-11ed-99b3-a16a030247d1", "index": 0, "sectionItemType": "field", "startCol": 0 }, { "endCol": 2, "fieldId": "verificationstatus", "height": 22, "id": "583028c0-c1a1-11ed-99b3-a16a030247d1", "index": 1, "sectionItemType": "field", "startCol": 0 } ], "maxW": 3, "minH": 1, "moved": false, "name": "Verification Information", "static": false, "w": 1, "x": 1, "y": 3 } ], "showEmptyFields": false, "type": "custom" }, { "id": "warRoom", "name": "War Room", "type": "warRoom" }, { "id": "workPlan", "name": "Work Plan", "type": "workPlan" }, { "id": "evidenceBoard", "name": "Evidence Board", "type": "evidenceBoard" }, { "id": "relatedIncidents", "name": "Related Incidents", "type": "relatedIncidents" }, { "id": "canvas", "name": "Canvas", "type": "canvas" } ] }, "group": "incident", "id": "Password Reset via Chatbot", "name": "Password Reset via Chatbot", "system": false, "version": -1, "fromVersion": "6.8.0", "marketplaces": [ "xsoar" ], "description": "" }