{
 "id": "MTTRbyOwner2Quar",
 "name": "Mean time to Resolve by Incident Owner (Last 2 Quarters)",
 "description": "This report generates Mean Time to Resolve by Incident Owner for last 2 Quarters",
 "fromVersion": "5.0.0",
 "tags": [

 ],
 "createdBy": "DBot",
 "type": "pdf",
 "orientation": "portrait",
 "recipients": [

 ],
 "system": true,
 "decoder": {
  "incident.status.0": {
   "type": "string",
   "value": "Pending"
  },
  "incident.status.1": {
   "type": "string",
   "value": "Active"
  },
  "incident.status.2": {
   "type": "string",
   "value": "Closed"
  },
  "incident.status.3": {
   "type": "string",
   "value": "Closed"
  },
  "incident.status.4": {
   "type": "string",
   "value": "On Hold"
  },
  "incident.severity.0": {
   "type": "string",
   "value": "Unknown"
  },
  "incident.severity.0.5": {
   "type": "string",
   "value": "Informational"
  },
  "incident.severity.1": {
   "type": "string",
   "value": "Low"
  },
  "incident.severity.2": {
   "type": "string",
   "value": "Medium"
  },
  "incident.severity.3": {
   "type": "string",
   "value": "High"
  },
  "incident.severity.4": {
   "type": "string",
   "value": "Critical"
  },
  "incident.created": {
   "type": "date",
   "value": "Mon, 02 Jan 2006 15:04:05 MST"
  },
  "incident.occurred": {
   "type": "date",
   "value": "Mon, 02 Jan 2006 15:04:05 MST"
  },
  "incident.closed": {
   "type": "date",
   "value": "Mon, 02 Jan 2006 15:04:05 MST"
  },
  "incident.activated": {
   "type": "date",
   "value": "Mon, 02 Jan 2006 15:04:05 MST"
  },
  "incident.dueDate": {
   "type": "date",
   "value": "Mon, 02 Jan 2006 15:04:05 MST"
  },
  "incident.reminder": {
   "type": "date",
   "value": "Mon, 02 Jan 2006 15:04:05 MST"
  },
  "investigation.status.0": {
   "type": "string",
   "value": "Active"
  },
  "investigation.status.1": {
   "type": "string",
   "value": "Done"
  },
  "investigation.type.0": {
   "type": "string",
   "value": "Standard"
  },
  "investigation.type.1": {
   "type": "string",
   "value": "Restricted"
  },
  "investigation.type.9": {
   "type": "string",
   "value": "Playground"
  },
  "investigation.created": {
   "type": "date",
   "value": "Mon, 02 Jan 2006 15:04:05 MST"
  },
  "investigation.closed": {
   "type": "date",
   "value": "Mon, 02 Jan 2006 15:04:05 MST"
  },
  "investigation.openDuration": {
   "type": "duration"
  },
  "incident.openDuration": {
   "type": "duration"
  }
 },
 "sections": [
  {
   "type": "header",
   "data": "MTTR by Incident Owner (last 2 Quarters)",
   "layout": {
    "rowPos": 1,
    "columnPos": 1,
    "style": {
     "textAlign": "left",
     "fontSize": 24
    }
   }
  },
  {
   "type": "date",
   "layout": {
    "rowPos": 2,
    "columnPos": 1,
    "style": {
     "textAlign": "left",
     "color": "gray",
     "fontSize": 13,
     "fontStyle": "italic",
     "marginBottom:": 12
    },
    "format": "MMMM Do YYYY, h:mm:ss a z",
    "useCurrentTime": true
   }
  },
  {
   "type": "divider",
   "layout": {
    "rowPos": 3,
    "style": {

    }
   }
  },
  {
   "type": "placeholder",
   "query": {
    "type": "incident",
    "keys": [
     "avg|openDuration / (3600*24)",
     "count|1"
    ],
    "filter": {
     "status": [
      2
     ],
     "andOp": true,
     "totalOnly": false,
     "period": {
      "by": "day",
      "fromValue": 180,
      "toValue": 0,
      "field": "created"
     }
    }
   },
   "data": "MTTR Time: {0} hours for {1} Incidents",
   "layout": {
    "rowPos": 4,
    "columnPos": 1,
    "style": {
     "textAlign": "left",
     "fontSize": 16
    }
   }
  },
  {
   "type": "chart",
   "query": {
    "type": "incident",
    "groupBy": [
     "closed(m)",
     "owner"
    ],
    "keys": [
     "avg|openDuration / (3600*24)"
    ],
    "filter": {
     "status": [
      2
     ],
     "andOp": true,
     "totalOnly": false,
     "period": {
      "by": "day",
      "fromValue": 180,
      "toValue": 0,
      "field": "created"
     }
    }
   },
   "layout": {
    "rowPos": 6,
    "columnPos": 1,
    "chartType": "line",
    "style": {
     "textAlign": "left",
     "fontSize": 12,
     "marginTop": -10
    },
    "referenceLineX": {
     "stroke": "green"
    },
    "referenceLineY": {
     "stroke": "green"
    },
    "dimensions": {
     "width": 500,
     "height": 300
    },
    "legendStyle": {

    },
    "legend": [
     {
      "name": "Critical",
      "fill": "#8d070a"
     },
     {
      "name": "High",
      "fill": "#D00a00"
     },
     {
      "name": "Medium",
      "fill": "#cb4a00"
     },
     {
      "name": "Low",
      "fill": "#267634"
     },
     {
      "name": "Informational",
      "fill": "#4357b8"
     },
     {
      "name": "Unknown",
      "fill": "#999999"
     }
    ]
   }
  },
  {
   "type": "table",
   "query": {
    "type": "incident",
    "groupBy": [
     "owner",
     "closed(m)"
    ],
    "keys": [
     "avg|openDuration / (3600*24)",
     "count|1"
    ],
    "filter": {
     "status": [
      2
     ],
     "andOp": true,
     "totalOnly": false,
     "period": {
      "by": "day",
      "fromValue": 180,
      "toValue": 0,
      "field": "created"
     }
    }
   },
   "layout": {
    "rowPos": 7,
    "columnPos": 1,
    "tableColumns": [
     "Owner",
     "Month closed",
     "Total incidents",
     "Mean time to close (days)"
    ],
    "classes": "striped stackable small very compact",
    "readableHeaders": {
     "owner": "Owner",
     "closed(m)": "Month closed",
     "avg|openDuration / (3600*24)": "Mean time to close (days)",
     "count|1": "Total incidents"
    }
   }
  }
 ]
}