import demistomock as demisto # noqa: F401 from CommonServerPython import * # noqa: F401 # This script stops the Time to Assignment timer when an Owner is assigned to an Incident, and starts the Remediation # SLA Timer. if not demisto.args().get("old") and demisto.args().get("new"): # If owner was no-one and is now someone: demisto.executeCommand("stopTimer", {"timerField": "timetoassignment"}) demisto.executeCommand("startTimer", {"timerField": "remediationsla"}) demisto.results( "Assignment of the incident was successful, Time to Assignment has been stopped, and the Remediation timer has" " been started!" )