Zendesk - Incoming Mapper

Zendesk - Incoming Mapper

Zendesk Mapper (In)

Details

IDZendesk - Incoming Mapper
Typemapping-incoming
Version-1
From Version6.2.0
Default Incident Type
FeedNo
{
    "description": "Zendesk - Incoming Mapper",
    "feed": false,
    "id": "Zendesk - Incoming Mapper",
    "mapping": {
        "Zendesk Ticket": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Assigned User": {
                    "simple": "assignee"
                },
                "Child Process": {
                    "simple": "followup_ids"
                },
                "Description": {
                    "simple": "description"
                },
                "External System ID": {
                    "simple": "external_id"
                },
                "Source Created By": {
                    "simple": "submitter"
                },
                "Source Priority": {
                    "simple": "priority"
                },
                "Source Status": {
                    "simple": "status"
                },
                "Tags": {
                    "simple": "tags"
                },
                "Ticket Number": {
                    "simple": "id"
                },
                "Zendesk CC'd": {
                    "simple": "email_cc"
                },
                "Zendesk Collaborators": {
                    "simple": "collaborators"
                },
                "Zendesk Custom Fields": {
                    "simple": "custom_fields"
                },
                "Zendesk Followers": {
                    "simple": "followers"
                },
                "Zendesk Forum Id": {
                    "simple": "forum_topic_id"
                },
                "Zendesk Organization": {
                    "simple": "organization"
                },
                "Zendesk Problem Id": {
                    "simple": "problem_id"
                },
                "Zendesk Recipient": {
                    "simple": "recipient"
                },
                "Zendesk Requester": {
                    "simple": "requester"
                },
                "Zendesk Ticket Type": {
                    "simple": "type"
                },
                "name": {
                    "simple": "subject"
                },
                "severity": {
                    "simple": "severity"
                },
                "dbotMirrorInstance": {
                    "simple": "mirror_instance"
                },
                "dbotMirrorId": {
                    "simple": "mirror_id"
                },
                "dbotMirrorDirection": {
                    "simple": "mirror_direction"
                },
                "dbotMirrorLastSync": {
                    "simple": "mirror_last_sync"
                },
                "dbotMirrorTags": {
                    "simple": "mirror_tags"
                },
                "IncomingMirrorError": {
                    "simple": "incomming_mirror_error"
                },
                "Assignment Group": {
                    "simple": "group_id"
                }
            }
        }
    },
    "name": "Zendesk - Incoming Mapper",
    "type": "mapping-incoming",
    "version": -1,
    "fromVersion": "6.2.0",
    "supportedModules": [
        "agentix",
        "xsiam"
    ]
}